Good communication in the workplace is more important than ever and critical to your career success. Learn how to identify, address and manage conflict situations; gain successful conflict management strategies; plan, implement and win in the negotiation process; and communicate more effectively by finding out more about yourself and others using personality profiles for better work performance. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Includes three month-long classes.

The Program

Conflict Management - 16 hours

• Understanding Conflict
• Understanding Conflict Management Model
• Conflict Management Case Studies
• Strategies for Success

Management in the 21st Century - 16 hours

• New Management Concepts
• New Management Strategies
• Enhancing the 'Whole Person' in the Workplace
• The Future of Management - Gen Z

Using Personality Profiles for Better Work Performance -16 hours

• Understanding the DiSC Profile
• Communicating Effectively with Each Style
• Increasing your Success Part 1
• Increasing your Success Part 2