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Catalog > Communication and Professional Excellence

Working with Difficult People   

We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application.

For more information, please refer to our course outline.

This is the first course in the Supervision Certificate (6 Class Series).


Working with Difficult People

  • Item #: 29245
  • Date: 1/29/2024 - 1/31/2024
  • Time: 6:00 PM - 9:00 PM
  • Sessions: 2, M W
  • Location: Virtual Classroom - Zoom
  • Fee: $139.00
  • Instructor: Sara Johnson

Please note: The email address provided during the registration process will be utilized to send instructions for accessing the course.


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