Continuing Ed Course Catalog
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Professional Development
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Essential Workplace Skills (EWS)
Essential Workplace Skills (EWS)
Essential Workplace Skills for front-line employees
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Inclusive and cross-generational workplaces are today’s professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer-service excellence regardless of title or industry.
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Fee: $60.00
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Instructor: Jennifer Keith
Capacity Remaining: 10
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Dates: 4/28/2021 - 4/28/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: W
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Building: WDC
Room: WDC 1402 Classroom
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Communication drives workplace engagement. In this session, get more strategic about communication as a professional skill. Tune into your personal communication style and compare it to that of your peers, supervisors, and customers. Learn how to customize your approach and get the best results. Understand what to get right in managing in-person, written, and digital interactions to prevent conflict and promote productivity. Leave with new methods for connecting to others at work and contributing as a high-performing employee.
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Fee: $60.00
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Instructor: Jennifer Keith
Capacity Remaining: 8
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Dates: 3/16/2021 - 3/16/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: Tu
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Building: WDC
Room: WDC 1402 Classroom
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Communication drives workplace engagement. In this session, get more strategic about communication as a professional skill. Tune into your personal communication style and compare it to that of your peers, supervisors, and customers. Learn how to customize your approach and get the best results. Understand what to get right in managing in-person, written, and digital interactions to prevent conflict and promote productivity. Leave with new methods for connecting to others at work and contributing as a high-performing employee.
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Fee: $60.00
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Instructor: Jennifer Keith
Capacity Remaining: 13
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Dates: 4/1/2021 - 4/1/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: Th
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Building: WDC
Room: WDC 1402 Classroom
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A true professional is one who adds value to their organization. In this session, cross check your professionalism against best practices. Learn how to positively influence coworkers and customers, relate to diversity, and adapt to various work environments. Understand how to use feedback to improve performance and be seen as a problem-solver. At the end of the session, you will have new tools that help you contribute to a healthy and positive workplace.
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Fee: $60.00
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Instructor: Carol Burrell
Capacity Remaining: 12
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Dates: 4/7/2021 - 4/7/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: W
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Building: WDC
Room: WDC 1402 Classroom
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Stressors at work create opportunities to rethink our responses and habits. In this session, identify challenges in your professional life and what contributes to them. Adopt strategies such as a proactive mindset and what-if thinking to anticipate problems before they arise. Grow your emotional intelligence to improve encounters with peers, supervisors, and customers. Explore how attending to your whole self affects your professionalism and career path. Leave with an action plan that promotes resilience in the face of workplace demands.
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Fee: $60.00
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Instructor: Jennifer Keith
Capacity Remaining: 14
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Dates: 4/20/2021 - 4/20/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: Tu
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Building: Heartland Pontiac Center
Room: HPC 220
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Equity, diversity, and inclusion are among today’s most critical commitments for employers and employees alike. In this session, learn how top-ranked organizations put those commitments into action in order to do likewise. Explore how to approach and improve interactions with others, so they feel involved and respected. Walk away with a plan to address implicit bias and contribute to an inclusive, high-performing workplace.
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Fee: $60.00
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Instructor: Christina Schulz
Capacity Remaining: 12
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Dates: 5/6/2021 - 5/6/2021
Times: 8:00 AM - 12:00 PM
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Sessions: 1
Days: Th
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Building: WDC
Room: WDC 1402 Classroom
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