Fundamental Supervisory Skills   

Supervisors' words have a powerful effect in the workplace. In this session, grow more intentional about what you say and how to ensure feedback is linked to action. Reevaluate your approach to new hire and employee evaluations to prevent missing coaching and relationship-building opportunities. Recognize the value of ongoing and transparent communication about employees' strengths, areas for improvement, and roles. Leave with both a mindset and model to consistently reinforce positives and address gaps to overcome.

Supervision isn’t always easy. In this session, explore approaches to difficult situations, including conflicts with employees and customers. Recognize contributors to poor communication, performance, and service. Learn how to respond appropriately while taking advantage of an opportunity to build employees’ skills. Understand when and how to involve management. Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships.

As an organizational go-between, supervisors have to monitor changes at both employee and management levels. In this session, strengthen resilience to change. Understand how to better support your team as new expectations, targets, or realities come its way. Expand on the concept of "growth mindset" so that change is positioned as an opportunity, not a threat. Learn steps to take when introducing and implementing change and know what data to monitor for reporting progress. Leave with greater readiness to lend a steady hand when the work environment is in flux.