Fundamental Supervisory Skills   

Supervision isn’t always easy. In this session, explore approaches to difficult situations, including conflicts with employees and customers. Recognize contributors to poor communication, performance, and service. Learn how to respond appropriately while taking advantage of an opportunity to build employees’ skills. Understand when and how to involve management. Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships.

As an organizational go-between, supervisors have to monitor changes at both employee and management levels. In this session, strengthen resilience to change. Understand how to better support your team as new expectations, targets, or realities come its way. Expand on the concept of “growth mindset,” so change is positioned as an opportunity, not a threat. Learn steps to take when introducing and implementing change and know what data to monitor for reporting progress. Leave with greater readiness to lend a steady hand when the work environment is in flux.

Full Fundamental Supervisory Skills Series. $10 off each course when you sign up for all 5 classes. By selecting this course, you will automatically be registered for all classes in the Fundemental Supervisory Skills series listed below.