IPTM’s Supervising and Managing a Telecommunications Center course is specifically designed for new non-sworn shift supervisors and managers of public safety and EMS communication centers. If you have not had the opportunity to attend this type of training, you will find this fast-paced course packed with valuable information.

Lectures, discussions and “hands-on” projects will introduce you to the practical and legal considerations of public safety supervision and management. Class discussions will deal with pressing administrative issues that are at the top of most communication centers’ “problems to solve” lists. This course focuses on the knowledge, skills and attitudes required of supervisors and managers to lead their communication centers successfully into the future.

Topics Include

• The roles of supervisors and managers
• Common mistakes made by new supervisors and managers
• Introduction to leadership skills
• Federal law for supervisors and managers
• Introduction to budgeting for dispatch centers
• Creating alternative work schedules
• Performance appraisal guidelines for telecommunicators
• Documentation and progressive discipline
• Developing subordinates

Audience

Public safety agency telecommunication shift supervisors and managers who have not previously attended basic supervision or management training

Course Length

24 hours