Human Resources   

• Behavioral Interviewing Techniques

• Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don't act as if we believe this when we are interviewing candidates, often because we aren't certain how to ask questions that will tell us about past performance. This workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, the strategies that follow through on this process and the legal aspects required during the interview and within the hiring process. Audience: All professionals that may be required to interview internal or external candidates for job positions.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Facilitation Skills

• Facilitate: to make easier. Business and industry continue to support and embrace teamwork. The question is - how do you support teamwork and the meeting process to ensure that teaming impacts your organization in a positive way? Facilitation skills provides you with the tools to support teams during the various stages of their development, and teaches you effective intervention techniques to keep teams focused and ensure their success.
  
  - Understand the true meaning of facilitation and have the ability to practice facilitation principles with co-participants.
  - Be able to clearly differentiate between content and process.
  - Learn how to provide meaningful feedback to meeting leaders.
  - Learn how to re-start stalled teams.
  - Learn how to deal with problem behaviors in effective ways.
  - Understand the different facilitator and leadership styles required during different stages of team development.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Feedback Fundamentals

• Feedback isn't criticism! Once people understand that feedback is valuable, usable information, real performance improvement begins. Feedback fundamentals helps participants use feedback to enhance job performance and ensure success. This module emphasizes seeing feedback as objective information about performance that can help you improve the way you work.
  
  - Take advantage of opportunities to gather feedback and enhance their performance.
  - Control the amount and quality of the feedback they receive.
  - Become more successful by seeking and receiving feedback more effectively.
  - Enhance coworkers' performance by providing them with specific feedback.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Guiding Human Performance

• Guiding Human Performance is a powerful workshop that examines five areas of performance: Resources, Expectations, Consequences, Feedback and Knowledge. Leaders will learn to discern poor performance from poor habits and determine which area they should focus on to improve performance.
  
  - To enhance the participant's skills in evaluating Human Performance.
  - To help leaders analyze any weaknesses they have that may impact performance.
  - To recognize how to provide specific feedback and information to improve performance.
  - To learn how to apply concepts that put individuals in a position to succeed.
  - To learn how to quickly evaluate the five areas impacting performance and determine communication strategies for each area.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• HR Certification Exam Preparation

• An intensive 36-hour program incorporates lectures, discussions and tests to learn the HR body of knowledge. It is designed primarily for HR professionals seeking HR certification. The course materials utilized are the Human Resource Certification Preparation (HRCP) learning system. Some of the features and benefits include: -Five modules correlating with the Body of Knowledge -More than 600 HR QuickStudy Flash Cards color-coded for each module -Online practice tests with over 800 questions - Interactive discussions about real-life situations faced by HR professionals By attending the course, participants will benefit from: An experienced instructor Opportunities to network and learn from your peers A dynamic classroom environment that helps you stay on track
  
  This course is generally offered in the Spring and Fall.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Managing Employee Performance

• This two-day course is for supervisors who wish to better understand themselves and others through interpreting and addressing performance problems with individuals and teams. Leaders will develop their problem solving and decision-making skills, along with exploring performance management issues and how to improve employee performance. Conducting effective performance reviews is the culmination of all these activities.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Professional Readiness series

• Ideal as part of an onboarding or professional development plan to provide those soft skills needed to succeed in any workplace.
  

  Part One - Mastering Interpersonal Relationships

  a. Interaction Skills for Success
  b. Communication and Listening to Others
  c. Working Through Conflict
  

  Part Two - Understanding the Employee's Role
  

  a. Business Etiquette
  b. Basic Business Economics
  c. Making Effective Decisions
  d. Personal Empowerment
  e. Time Management

   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Targeted Selection

• The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns - productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs - is critical to the success of every organization.
  
  This course is packed with information. Participants will be given the tools and skills to implement a hiring system that offers:
  - Accuracy ~ hiring the right person for the job.
  - Equity ~ Being fair to all applicants.
  - Buy-In ~ Interviewers and candidates alike believe in the value of the selection system.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.