Team Building   

• Professional Readiness series

• Ideal as part of an onboarding or professional development plan to provide those soft skills needed to succeed in any workplace.
  

  Part One - Mastering Interpersonal Relationships

  a. Interaction Skills for Success
  b. Communication and Listening to Others
  c. Working Through Conflict
  

  Part Two - Understanding the Employee's Role
  

  a. Business Etiquette
  b. Basic Business Economics
  c. Making Effective Decisions
  d. Personal Empowerment
  e. Time Management

   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Building Team Trust

• This 2-hour program is for front line to mid-level management, team leads, supervisors, shift managers and other leaders not serving in senior level or executive roles. In this program participants will learn:

  - The role of trust in work environments

  - How to determine if your team lacks trust

  - How to build trust on a team with employees and new hires

   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Conflict Resolution

• This course will help you to learn about conflict. It is not wrong or bad. It is just part of being a person in contact with other people. All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers. At times, we lose sight of the fact that all this conflict is normal. So long as people are individuals, there will be the potential for conflict. We will explore how to handle or manage conflict in productive ways. That may be in our own interactions, when we support others to resolve conflict, or when we mediate and resolve conflict in a leadership role. Audience- Designed for anyone who is involved in resolving conflict - in teams, supervision, one-to-one, or one to many. Professionals, Team Leaders, Team Members, entry-level project managers, or key support people will benefit from resolving conflict in a constructive and effective manner.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Customer Service "Handling Difficult Customers"

• Designed for both in-person and on the phone customer service situations, this course will help you turn dis-satisfied customers into satisfied customers. When a customer has good experience, they tell about 3 people. When they have a bad customer experience, they tell at least 10 people or post for thousands to read. In this class, we will provide options to help address these situations. Audience- This course is designed for anyone who is involved with customer service and specifically those that have to solve customer issues and deal with un-happy customers.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Generations at Work

• For the first time in history, there are four generations working side-by-side in the workplace: Traditionalists, Boomers, Gen Xer's and Millennials (or Generation Nexters). This presents employers with the challenge of how to recruit, manage, and motivate employees in an age-diverse environment. This interactive and engaging program will provide you with insights for understanding the unique strengths and weaknesses of each generation, and offers best practices for supervising each of the specific generations. It will help you determine if your workplace is cross-generation friendly, and provide you with creative strategies to recruit and keep Millennials as new hires and encourage Xer's to move into upper level positions. Audience: Anyone who is interested in learning more about the dynamics of different generations in the workforce. The contact hours can be customized to fit your needs.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Introduction to Business Writing and Proofreading

• This course will emphasize proofreading skills, and provide background on the English language and its grammar and semantics to help identify common errors in writing. Audience: Workplace professionals who desire to strengthen their writing/proofreading skills.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Adapting to Change

• This highly interactive class focuses on the individual as the point of power when organizations must respond to change or implement change efforts. Tools are provided to boost performance in change situations.
  
  - Experience change without a loss in productivity or performance.
  - Take charge of change by learning to act on areas they can influence.
  - Develop an action plan for adapting and implementing change.
  - Support, guide, and encourage others to adapt more effectively to change.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Anger Management

• This program helps shed light on the process of anger as a physiological response and how we can keep productive anger from exploding into damaging rage.
  
  - Learn about the process of anger/conflict
  - Take an anger assessment & learn your anger level
  - Explore your choices for handling anger
  - Practice tools for handling anger in yourself and others
  - Prepare to conduct conflict resolution discussions
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Coping & Stress

• Sustainable performance requires a balance between personal and business priorities to avoid burnout.
  The Coping & Stress workshop focuses on the interaction of stress, coping resources and satisfaction in four life areas: Personal, Work, Couple and Family. It is designed to increase your awareness of both your strengths and development opportunities to increase life satisfaction.
  
  - Examine your current stress, coping resources and satisfaction levels in four areas of life
  - Increase awareness of effective stress management techniques
  - Create a plan for achieving your goals
  - Invest in yourself and incorporate positive change in your life
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Creating A Service Culture

• Service is a success loop. A company's ability to consistently provide service creates service partnership and customer loyalty. This program focuses on creating a service culture by engaged key players at the strategic level.
  
  - Understand your role as a service leader
  - Understand the impact of customer satisfaction or lack of it
  - Analyze the service culture in your organization
  - Learn how to use five practices that support your service providers
  - Create an action plan for your area of responsibility
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Feedback Fundamentals

• Feedback isn't criticism! Once people understand that feedback is valuable, usable information, real performance improvement begins. Feedback fundamentals helps participants use feedback to enhance job performance and ensure success. This module emphasizes seeing feedback as objective information about performance that can help you improve the way you work.
  
  - Take advantage of opportunities to gather feedback and enhance their performance.
  - Control the amount and quality of the feedback they receive.
  - Become more successful by seeking and receiving feedback more effectively.
  - Enhance coworkers' performance by providing them with specific feedback.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Leadership: Coaching on the Frontline

• This course will provide participants opportunities to enhance and improve their leadership skills. Helping others improve, and improving the organization are main foundations for being a leader. This program will focus on the leadership skills: feedback, communicating, listening, coaching, goals, planning, and evaluating human performance. Participants will become skilled at using several job aids, such as; the human performance model, SPEAK, SBI, GRACE, and the basic coaching model. Audience- This course is designed for anyone in a supervisory role, and the direct manager(s) who support them. The managers attend an up-front orientation session where they are familiarized with the structure of the training, and are provided with tips and suggestions for coaching the supervisor through the core sessions that supervisors will complete.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.

• Leadership Beyond the Front Line: Engaging Others

• This course will provide participants the opportunity to enhance their leadership skills and to expand on the tools and strategies offered in Leadership: Coaching on the Frontline. This leadership series will build on the leader behaviors and skills like Delegation, Empowering and Motivating Others, Training Others, Managing Change and Influencing people. Prerequisite: Leadership: Coaching on the Frontline or leadership experience. Audience- This course is designed for anyone successfully completing Leadership: Coaching on the Front Line and the direct managers who support them.
   

To request this course be added to our upcoming offerings or to request a proposal for a contract training,

please contact Maddie Isch at misch0311@kvcc.edu / 269-353-1250.

To see if this class is on our current open enrollment schedule, please click here.