The Customer Service Professionals (CSP) Program, an eight-week workforce development course, is designed to prepare participants for success in customer-facing roles across various industries. Developed in partnership with leading organizations, including Alabama Power, Blue Cross and Blue Shield of Alabama, Protective Life, and Regions, the program offers a comprehensive curriculum focused on:
- Managing customer service engagement
- Developing efficient problem-solving skills
- Enhancing communication proficiency
- Using effective sales techniques
Program Requirements:
- TABE
- Be at least 18 years of age
- Candidate Interview
- All applicants must possess a high school diploma or GED.
Program Details:
Length: 8 Weeks
Schedule: Monday-Thursday
Location: Birmingham Campus (Building B)
3060 Wilson Rd. SW,
Birmingham, AL 35211
Cost: $1,000
A completed interest form is required to be considered for admission for the next session and can be submitted online here.
For more information, email workforce@lawsonstate.edu or call (205) 929-3485.
*Upon completion of the above listed form, you will be contacted with more information about upcoming informational sessions.
