Administrative   

Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant.

Discover how time management, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. Understand the fundamentals of business law, contracts, and the principal-agency relationship; discover ethics and organizational politics; and understand the basics of human resources management.

Also, discover key management functions such as planning, control, motivation, and organization, discover how to increase creativity. Plus, find out how marketing differs from sales and learn the basics of operations management. This course may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

1. Change Management and Teams
2. Accounting Basics I
3. Accounting Basics II
4. Business Law I
5. Business Law II
6. Human Resources Management
7. Planning and Control
8. Organizing
9. Leading and Motivating
10. Marketing
11. Operations Management
12. Time Management

This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Introduction

In the first lesson, you will learn why organizations need administrative assistants and explore the types of work that they perform. You will be introduced to the different administrative specialties and look at an overview of their varied duties and requirements. You will learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers.

Office Planning and Layout

As an administrative assistant, you frequently participate in office planning. This lesson will help you to understand that an office is an interdependent system where everything works together. You will see that creating an office environment requires bringing many components together.

Information Management

In today's fast-paced world, organizations move very quickly and make split-second decisions that have far reaching implications. In this lesson, you will learn how to effectively use information management to create a successful office operation and help increase your value to your organization.

Communications Technology

Telecommunications, communications, and technology fit together like a hand in a glove. This lesson will show you how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries.

Records Management

In this lesson, you will learn how to productively use reprographics and manage records, two duties that are frequently handled by administrative assistants. You will also discover that records management is the management of paper documents, micromedia, and other documents.

Hardware and Software

As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. To better help you focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.

Meetings, Conferences, and Travel

This lesson covers scheduling and coordinating meetings, conferences, and business travel. As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings.

Policies and Procedures

A critical responsibility of administrative assistants is coordinating numerous office activities. This lesson examines how to create practical policies and procedures. You will focus on the use of policies and procedures that meet organizational objectives and create order in your day-to-day activities.

Business Documents

As an administrative assistant, you spend much of your time reading and composing business documents. This lesson's objective is to enhance your business writing skills. After you finish this lesson, you will have an increased ability to write high-quality business documents.

Grammar and Punctuation

This lesson bridges the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It's likely that you need to help others with their written communication, so you will also review the mechanics of proofreading.

Interpersonal Communication

As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. This lesson discusses how your desire to share thoughts and ideas create the first part of communication and how you create the second part when you listen, interpret, and react to feedback.

Research and Presentations

This final lesson will teach you how to perform basic research—something administrative assistants are often asked to do. It also discusses the steps you take to create a meaningful and memorable presentation, including strategies for starting your preparation and the software that can help you create a polished piece.

This course prepares you to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). IAAP membership, Exam study guide, and exam voucher included.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.

Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons:

• The Administrative Professional: Technology and Procedures (eBook)

To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.

In this Certified Administrative Professional course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. It also covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology as you prepare to achieve your administrative professional certification.

You will gain event and project management skills, which include virtual meeting coordination—a skill that has become increasingly useful. Each CAP course module concludes with a quiz, helping you to effectively track your progress and test your skills. Your Certified Administrative Professional training includes IAAP membership, an exam study guide, and an exam voucher that covers the fee for the IAPP certification exam.

1. Organizational Communication (Part 1)
   1. Understanding the Workplace Team
   2. Interacting with Stakeholders
   3. Communication Essentials
2. Organizational Communication (Part 2)
   1. Networking
   2. Motivation, Leadership, And Change Management
   3. Public Speaking
   4. International Business
   5. Organizational Structures And Systems
   6. Legal And Ethical Issues
3. Business Writing and Document Production
   1. Business Writing
   2. Software Applications
   3. Managing Hardware and Software
4. Technology and Information Distribution
   1. Information Systems
   2. Telephone and Electronic Communication
   3. Copyright Laws and Intellectual Property
   4. Research and Analysis
   5. Managing Remote Meetings
   6. Information Distribution and Storage
5. Office and Records Management
   1. Filing Standards
   2. File Security
   3. Creating Workspaces
   4. Managing Materials and Supplies
6. Event and Project Management
   1. Event Scheduling And Management
   2. Travel Planning
   3. Meeting Coordination
   4. Project Management And Negotiations
7. Human Resources
   1. Human Resources Terminology and Processes
   2. Employee Handbooks, Training, and Standard Operating Procedures
   3. Employee Records and Evaluation
   4. Staffing And Onboarding
   5. Human Resource Law and Harassment
8. Financial Functions
   1. Budgeting Basics
   2. Introduction to Financial Statements
   3. Introduction to Banking and Statement Reconciliation
9. Workplace Behaviors and Activities (Part 1)
   1. Goal Setting and Creativity
   2. Problem Solving and Decision Making
   3. Time Management and Stress Management
10. Workplace Behaviors and Activities (Part 2)
    1. Planning And Controlling
    2. Multitasking
    3. Generational Distinctions
    4. Diversity and Inclusion
11. Workplace Behaviors and Activities (Part 3)
    1. Supply chain management
    2. Purchasing and logistics
    3. Scheduling
    4. Customer service
12. Becoming an Administrative Assistant and Advancing Your Career
    1. Duties and Traits
    2. Position Options
    3. Seeking Employment
    4. Career Planning

What you will learn

• Understand how to write business documents
• Managing information storage and distribution
• Recognize professional workplace activities and behaviors
• Discover best practices for managing events and meetings, travel, projects, and materials
• Identify key components of legal issues, and human resource policy and management

How you will benefit

• Obtain a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine
• Develop a career plan and resume that will be reviewed by an instructor
• Prepare to register and sit for the IAAP Certified Administrative Professional certification exam that will give you a competitive edge in the marketplace

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Master the skills of a virtual assistant in this virtual assistant training course and start your own virtual assistant business. Learn how to set up your virtual assistant packages, rates, and contracts, along with the tools for virtual assistants to offer a list of services for remote work.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

There is no shortage of jobs for online freelancers. In fact, Statista reports that in 2020, over 59 million people in the U.S. were freelancing. It is projected that in 2027, 86.5 million people will be freelancing, making up 50.9% of the total U.S. workforce. Virtual assistant salaries and monthly/yearly income vary based on experience, type of clients, and special skills. Some salaries start as low as $4/hour in the Philippines to as high as $65/hour in the U.S. Highly specialized skills will demand higher salaries, such as $75-$150/hour.

Whether you want to thrive in one of the many types of work-from-home jobs, such as a freelance social media manager, video editor, graphic designer, bookkeeper, or ad expert, or are unsure which niche to choose, the Certified Virtual Assistant (CVA) program will provide you with the advanced skills to become a virtual assistant. After completing this on-demand certification program, you will have the knowledge and credentials to serve your clients from a higher level, attract a consistent flow of new client work and massively scale your business.

Upon successfully completing the final exam, you will earn the Certified Virtual Assistant (CVA) certification through Lovegevity.

1. Overview of VA Careers
2. Finding Your Niche (Superpower)
3. Setting Up Your Business
4. How To Sell & Book New Clients
5. How to Charge for Your Services
6. Marketing Systems, Workflows, & Automations
7. Project Management
8. Customer Service & Problem Solving
9. Establishing Your Authority & Growing Your Team

What you will learn

• The blueprint on how to set your business up for long-term success by establishing the proper legal business structure, exploring insurance options, developing a lucrative rate structure, creating a branding style guide, and investing in tools and resources that help you work smarter, not harder, and more
• Master expert-level project management strategies by following our proven frameworks and best practices
• Advanced leadership and networking skills to solidify your authority and impact and gain the confidence to grow a team of professionals your clients can trust

How you will benefit

• Unlock best practices on how to activate your freedom lifestyle by transitioning from a corporate/9-to-5 role to running your own freelance business full-time
• Identify your superpowers and business niche and build a freelance business based on your passion (so "work" never feels like "work" again)
• Tap into failproof secrets on pricing and packaging your services and developing win-win proposals your dream clients will race to approve so they can start working with you
• Dig deep into the tech and systems you need to thrive as a business owner and implement profitable marketing campaigns, sales funnels, workflows and automated systems, cyber security policies, SEO practices, and more
• Develop the next-level customer service and problem-solving skills you need to wow clients and keep them referring to you and coming back to work with you again and again

Kendra Callow-Burgess, CVA

Kendra Callow-Burgess is an experienced virtual assistant and online business manager with a passion for streamlining operations and empowering businesses to reach their full potential. She provides expertise in administration, project management, and online business operations, making her an invaluable mentor for those embarking on their virtual assisting journey. As the instructor for the Certified Virtual Assisting program, Kendra provides students with the practical skills needed to excel in this dynamic field, preparing them to confidently navigate the complexities of the online landscape.

Gain a working knowledge of the computer skills you will need to succeed in today's job market.

Most jobs today require a working knowledge of certain computer skills. Employers seek and reward employees who can effectively send emails, create spreadsheets, manage databases, understand memory and network limitations, and recognize the function and features of modern computer components. Any job candidate who already possesses these skills will stand above those who do not.

This course is designed to provide the fundamental computer competencies you need to survive and prosper in today's fast-changing workplace. You will learn how to implement the powers of modern office software to work faster and more efficiently. This course will also focus on practical applications for software most common to the workplace. By the time you finish, you will have learned why employers consider technological literacy so critical to the success of any organization.

Requirements:

Hardware Requirements:

• This course must be taken on a PC. Macs are not compatible.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge is also compatible.
• Any edition of Microsoft Office with desktop apps: Excel, Word, Outlook, PowerPoint, and Access.(not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Overview: The Workplace Technology Solution

Whether you're looking for a new job or looking to improve your position at your current company, computer skills are essential to your success. In our first lesson, we'll examine how companies set up and use technology solutions. Then we'll take a close look at some of the components of those solutions. Just understanding how technology fits into the overall flow of work at your company will advance your position relative to your peers.

Outlook: Email and Scheduling

Your computer has a software program installed on it that's referred to as an "operating system." Most often, this system is Microsoft Windows, but it could be others, such as macOS or Linux. In this lesson, you'll learn how this system controls many important parts of the computer and how you use those controls every day for tasks like managing where you keep important files, and printing hard copies of documents. We'll also talk about menus, taskbars, and shortcuts along the way.

Word: Creating and Formatting Documents

Next to email, the word processor is probably the most frequently used application software in the workplace. Yet, if you've never taken the time to learn the basic features of most word processors, you're not performing nearly to your potential. In today's lesson, you'll learn and practice the important capabilities of word processors like Microsoft Word.

Word: More Advanced Formatting

There are many excellent features in Microsoft Word that can enable you to create and edit very professional-looking documents. In this lesson, we are going to incorporate some of the more advanced Word functions to create documents that are sure to impress your peers and your supervisor. We'll focus on formatting and organizing your information using a wide range of Word processor tools.

Excel: Spreadsheet Basics

During today's lesson, we'll go over some important fundamental concepts related to spreadsheets, including spreadsheet organization, formatting, basic formulas, and data sorting. Once you discover how to create a basic budget spreadsheet, you'll see how the skills and knowledge you gain from this lesson can have a powerful impact on your ability to contribute more in the workplace.

Excel: Formatting, Charts, and Printing

In this lesson, we'll discuss more details about the spreadsheet, and how to provide easy-to-understand, accurate data. You'll learn how to build graphs that can graphically display numeric information so you can easily demonstrate trends, analyze past results, and predict future performance. You'll also find out how to use some advanced spreadsheet tools that can make your spreadsheets even more effective.

Access: Database Basics

During this lesson, we'll examine the components of a database, focusing primarily on the user interface. In your job, you might use this interface to perform a lot of different functions, including data input, data output, and data maintenance. Clerks work with databases to input information. Other employees might work with databases to filter, sort, and read information. Database-management personnel interface with databases to keep them accurate, reliable, and secure.

PowerPoint: Creating and Editing a Presentation

PowerPoint is an important tool for creating presentations suitable for the work environment. This powerful program has many features, but they must be used correctly or else your audience will be distracted or overloaded. In this lesson, we'll explore the best ways to create an effective presentation that incorporates the right mix of multimedia. You'll learn how to insert graphics and audio into your presentation in an effective and organized manner.

Integrating Microsoft Office Programs

The suite of Microsoft Office products includes Excel and Access, which are both very powerful on their own. In this lesson, you are going to learn how to actually integrate information from one program to the other. You can create data lists with either program and easily transfer the information to the other. Considering all the work we do with lists on the computer, this is a very important skill in today's work environment. Plus, you'll find out how mail merge can save you time and effort by allowing you to customize letters, labels, and more!

Using the Internet

In today's lesson, we're going to have fun working with the Internet. This is the greatest source of information you'll ever have access to—yet it can be confusing and overwhelming if you are not familiar with the basic Internet tools. You'll really enjoy seeing how easy it is to find information that specifically meets your needs and interests.

Transferring and Protecting Data

Today, we'll go over various methods for transferring information from one computer to another. We'll explore different terms used to describe the volume of information—or size of a file—and then learn how to most effectively and efficiently move that data from place to place. You'll learn about bytes, megabytes, memory sticks, and external hard drives.

Putting Your Skills to Work

In our final lesson, we will focus on putting all your new knowledge to work! We have three specific goals. The first is to identify ways to use your computer skills to find a new job. The second is to use those same computer skills to get a promotion within your current organization. Our third goal is to explore strategies for continued learning in order to support your ever-growing employment goals.

Develop the skills and strategies you need to become an integral part of one of America's fastest growing service sectors.

Develop the skills and strategies you need to become an integral part of one of America's fastest growing service sectors! In this course, a twelve-year veteran in the nonprofit management field will show you how to transform your good intentions into a professional plan of action. You'll understand the unique characteristics of nonprofit organizations while mastering the core knowledge necessary to become an effective leader in the nonprofit arena.

In this course, you will learn skills and develop strategies that will take your organization to new heights of prosperity and productivity. You'll gain a full understanding the role of the executive director and the board of directors, special event and meeting management, public relation strategies, and how to find a position in this fascinating and rewarding field of work.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

1. What is a Nonprofit?
2. Planning Documents
3. Structure and Leadership
4. Staffing and the Role of the Executive Director
5. The Board of Directors
6. Volunteers and Committees
7. Managing and Organizing Meetings
8. Membership, Benefits and Services
9. Financial Aspects
10. Special Event Management
11. Delivering Your Message
12. Finding Your Place in the Nonprofit Sector