Operations   

Learn the fundamentals of business management and operational planning with a veteran supply chain manager. You will gain key operational skills, including risk management and quality control.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

1. Business Operations
   1. Financial Management
   2. Lead and Manage Teams
   3. Implementing a Sales Plan
   4. Implementing Customer Service Strategies
   5. Implementing Marketing
   6. Implementing Continuous Improvement
   7. Build Client Relationships and Networks
2. Operations Management
   1. Operational Planning
   2. Manage Continuous Improvement
   3. Manage Risk
   4. Manage Intellectual Property
   5. Lead and Manage Workplace Relationships
   6. Build an Innovative Workplace
   7. Incorporate Digital Solutions
   8. Develop a Sales Plan
   9. Manage Quality Customer Service

What you will learn

• Key financial, risk, and operational management concepts
• Planning and implementing a range of operational solutions
• Building innovation in the workforce
• Leading and managing diverse teams

How you will benefit

• Gain key skills and knowledge in operational planning and administration
• Create actionable solutions to organizational problems in your business
• Learn from a veteran business instructor in a flexible online environment

Jamie Calbeto

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

This course prepares you for the ASQ Certified Six Sigma Black Belt Examination and equips you to apply Six Sigma concepts and methods as a practitioner or consultant.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Excel (not included with enrollment)
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Certified Six Sigma Black Belt Handbook
• An Introduction to Six Sigma and Process Improvement

Please note: You will receive a digital book if the physical book is on backorder.

Are you interested in obtaining a highly-valued and much-sought-after professional certification? If so, the Certified Six Sigma Black Belt course is for you! The Six Sigma methodology is a data-driven approach to removing defects and improving processes at any organization. As a Six Sigma Black Belt, you will be responsible for initiating projects and directing the efforts of company teams. In addition to mastering key Six Sigma concepts and methods, you'll obtain valuable information that will prepare you for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ).

Learn how to effectively apply the elements and methods of Six Sigma. Understand how a vast body of knowledge relates to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods.

Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. Learn the basics of advanced Six Sigma tools such as design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.

1. Organization-Wide Planning and Deployment
   1. Fundamentals of Six Sigma and Lean
   2. Strategic Planning
2. Organizational Process Management and Measures
   1. Roles and Responsibilities
   2. Change Management
3. Team Management
   1. Team Dynamics
   2. Team Training
4. Voice Customer
   1. Customer Identification
   2. Data Collection Requirements
5. Business Case, Project Management, Analytical Tools
   1. Project Justification
   2. Project Management Tools
6. Process Characteristics, Data Collection, Measurement Systems
   1. Sampling
   2. Metrology
7. Basic Statistics and Probability
   1. Distributions
   2. Tests for Dispersion and Central Tendency
8. Process Capability
   1. Cp, Cpk
   2. Pp, Ppk
9. Relationships Between Variables and Hypothesis
   1. Correlation
   2. Linear Regression
   3. Tests for Means, Variances, Proportions.
10. Failure Mode and Effects Analysis and Additional Analysis Methods
    1. Risk Management
    2. Gap Analysis
11. Design of Experiments
    1. One Factor
    2. Full Factorial
12. Lean Methods
    1. Cycle Time Reduction
    2. Kaizen
13. Control Methodologies
    1. Statistical Process Control
    2. Control Charts
14. Design for Six Sigma Framework and Methodologies
    1. Common Methods
    2. DFX

What you will learn

• Certified Six Sigma Black Belt
• Understand the DMAIC (define, measure, analyze, improve, control) model
• Gain knowledge of the Six Sigma business case and related strategic planning and voice of the customer requirements
• Differentiate between key Six Sigma metrics and define processes, problems, and opportunities by applying brainstorming and critical to quality
• Find out the basics of flowcharts and learn how to develop/test hypotheses
• Determine how to define, plan, implement, and complete a project by creating project deliverables that satisfy stakeholders
• Discover the power of work breakdown structure (WBS), Gantt charts, and network scheduling methods

How you will benefit

• You will be prepared for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ)
• Obtain guidance through the use of ASQ's Six Sigma's Body of Knowledge (BOK) as a path forward approach

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Prepare for Six Sigma Green Belt certification by mastering the contents of the American Society for Quality (ASQ) Six Sigma Green Belt body of knowledge.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• An Introduction to Six Sigma and Process Improvement
• The Certified Six Sigma Green Belt Handbook

Please note: You will receive a digital book if the physical book is on backorder.

Do you want to improve your business credentials or enter a new career as a quality specialist? The Six Sigma methodology is a data-driven approach to removing defects and improving processes in any business. Wherever you are on your career path, earning your Six Sigma Green Belt certification will allow you to stay a step ahead. This Six Sigma training course will teach you process improvement from start to finish and prepare you for the Six Sigma Green Belt certification offered through the American Society for Quality (ASQ).

Six Sigma Green Belts are employees who spend some of their time on process improvement teams. They analyze and solve quality problems, and are involved with quality improvement projects. Comprehensive Six Sigma courses are designed for individuals who want to deliver meaningful results and lasting impacts in the areas of quality, cost containment, revenue enhancement, and customer satisfaction.

This course teaches the framework of the ASQ Six Sigma Green Belt Body of Knowledge and how to apply key process improvement methods and concepts in various settings, including manufacturing, service, and not-for-profit organizations. It allows you to test and apply the framework through quizzes, engaging exercises, fun games, and case studies. This unique course design provides on-the-job readiness to analyze quality problems and be involved in continuous improvement projects in the real world. It's one of the best online courses for Six Sigma certification prep.

1. Six sigma and organizational goals
   1. Value of six sigma
   2. Organizational goals and six sigma projects
   3. Organizational drivers and metrics
2. Lean principles in the organization
   1. Lean concepts
   2. Value-streaming mapping
3. Design for six sigma (DFSS) methodologies
   1. Road maps for DFSS
   2. Basic failure mode and effects analysis (FMEA)
   3. Design FMEA and process FMEA
4. Voice of the customer (VOC), Project identification, Project management basics
   1. Customer identification
   2. Customer data
   3. Customer requirements
   4. Project selection
   5. Process elements
   6. Benchmarking
   7. Process inputs and outputs
   8. Owners and stakeholders
   9. Project charter
   10. Project scope
   11. Project metrics
   12. Project planning tools
   13. Project documentation
   14. Project risk analysis
   15. Project closure
5. Management and planning tools, Business results for projects
   1. Process performance
   2. Communication
   3. Team dynamics and performance
   4. Team stages and dynamics
   5. Team roles and responsibilities
   6. Team tools
   7. Team Communication
6. Process analysis and documentation, Probability and statistics
   1. Basic probability concepts
   2. Central limit theorem
   3. Statistical distributions
7. Collecting and summarizing data
   1. Types of data and measurement scales
   2. Sampling and data collection methods
   3. Descriptive statistics
   4. Graphical methods
8. Measurement system analysis (MSA)
9. Process and performance capability
   1. Process performance vs. process specifications
   2. Process capability studies
   3. Process capability (Cp, Cpk) and process performance (Pp, Ppk) indices
   4. Short-term vs. long-term capability and sigma shift
10. Exploratory data analysis
    1. Multi-vari studies
    2. Correlation and linear regression
    3. Hypothesis testing
    4. Basics
    5. Tests for means, variances, and proportions
11. Design of experiments (DOE)
    1. Basic terms
    2. DOE graphs and plots
12. Root cause analysis, Lean Tools
    1. Waste elimination
    2. Cycle-time reduction
    3. Kaizen and kaizen blitz
13. Statistical process control (SPC)
    1. SPC Basics
    2. Rational subgrouping
    3. Control charts
14. Control plan, Lean tools for process control
    1. Total productive maintenance (TPM)
    2. Visual factory

What you will learn

• Certified Six Sigma Green Belt
• Why organizations implement Six Sigma and the relationship between lean concepts and Six Sigma
• How to apply Six Sigma in product and process design and apply the voice of the customer (VOC) to the voice of the process (VOP)
• How to incorporate high-performing team concepts
• How to apply process control as a replacement for appraisal/inspection
• How to use statistical distributions and apply design of experiments (DOE)

How you will benefit

• You will be prepared for the Lean Six Sigma Green Belt Certification exam
• You will be prepared for careers such as Process Improvement Analyst, Six Sigma Green Belt Consultant, Quality Control/Quality Assurance Supervisor, Quality Technician, and more

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Master the skills you need to gain an entry-level position in human resources and prepare to take the aPHR (Associate Professional in Human Resources) certification exam, the PHR (Professional in Human Resources) certification exam, or the SHRM-CP (Society for Human Resource Management's Certified Professional) certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Human Resource Management, by Sean Valentine, Patricia Meglich, Robert L. Mathis, and John H. Jackson (eBook)
• PHR, PHRi and SPHR, SPHRi Human Resources Certification - Complete Study Guide, by Sandra M. Reed

This human resources certification course prepares you for a career and professional certification in human resources (HR) and it covers industry-recognized practices aligned with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM). You will explore the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations.

As you progress through the course, you will dive into essential areas, such as affirmative action, diversity considerations, and come to understand important decisions that human resources professionals often make regarding retention, recruiting, and hiring. Additionally, you will learn how to create a high-performance workplace, and related topics of performance appraisals, remote work, workplace communication, motivation, digital media, compensation and benefits, and more.

Upon finishing this course, you will be equipped to start your career in this growing field. You will be prepared to sit for the HRCI's Professional Certification in Human Resources (PHR) exam, while also learning information useful for other human resources certification exams, including SHRM's Certified Professional (SHRM-CP) exam and the HRCI's Associate Professional in Human Resources (aPHR) exam.

1. Getting Started
2. Pretest
3. Introduction to Human Resources
4. HR's Role in Strategy
5. Affirmative Action
6. Diversity Considerations
7. Making HR Decisions
8. Retention
9. Recruiting
10. Hiring
11. Training Programs
12. Creating a High-Performance Workplace
13. Midterm
14. Appraising and Improving Employees' Performance
15. Remote Work
16. Workplace Communication, Motivation, and Digital Media
17. Compensation and Benefits
18. Employee Health and Safety
19. The Legal Environment
20. Employee Rights and Discipline
21. Investigations
22. Managing Labor Relations
23. Global Human Resources
24. Preparing for the for the aPHR, PHR, and SHRM-CP Exams
25. Final Exam
26. Resources

What you will learn

• Gather comprehensive knowledge needed to sit for the aPHR, PHR, or SHRM-CP human resources certification exams
• Obtain a broad overview of human resources professional practices
• Gain skills for handling recruitment, performance appraisals, and training processes
• Learn strategic decision-making for compensation and job evaluation
• Acquire foundational knowledge of U.S. laws and regulations regarding employment practices
• Understand OSHA rules governing employee health and safety
• Review strategies for implementing retention initiatives
• Study remote work and Diversity considerations

How you will benefit

• Learn how to contribute to company strategy planning so you can be a more valuable member of the team
• Prepare for a PHR, PHR, or SHRM-CP certification and unlock new career opportunities and higher salaries
• Become eligible for high-demand human resources professional roles like HR generalist, recruiter, HR representative, HR assistant, HR specialist, HR manager, compensation and benefits manager, and more

Anna Smith

Anna Smith has worked in the human resources field for 30 years and has taught at the university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Professional in Human Resources from the HR Certification Institute (HRCI), a certified Senior Professional in Human Resources, and an SHRM Senior Certified Professional. Her experience spans many areas of human resources, including recruitment, labor relations, and affirmative action plans.

Ann Nevers

Ann Nevers holds a law degree and a master's in health law. She has work experience in employee management, hiring, training, and staff development. This includes motivating employees to work to their strengths, preparing new job descriptions, and looking for ways to improve workplace efficiency in a positive work environment.

Ann has used communication, problem-solving, and dispute resolution processes both formally and informally to effectively work through issues. In addition, she has experience both teaching and writing on a number of legal and workplace issues, including health care and employment law.

She is engaged in community volunteer activities, including prior work overseeing a women's organization with implementation and oversight of new volunteer roles, training, and leadership development. In addition, she has established a newsletter and newsletter team to support the efforts of a local non-profit organization.

Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Six Sigma Black Belts streamline organizational processes through strategic improvement projects. These highly skilled professionals will lead and mentor a team of Green Belts to complete projects that deliver sustainable results.

This online Six Sigma training course will help you prepare for the Lean Six Sigma Black Belt certification exam. You will be enabled to transform your organization by reducing costs, increasing revenue, and improving collaboration. You will learn how to manage multiple projects and ensure their alignment meets organizational goals.

Upon completion of this course and the required project, you will be prepared for the Lean Six Sigma Black Belt Certification exam. The fee for this exam is included with the course.

1. Introduction to Black Belt Training
   1. Overview of Black Belt Training
   2. Project Selection - Advanced
   3. Build Leadership Skills
2. Define Phase
   1. Conduct Process Walks
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
3. Measure Phase
   1. Lay Statistical Groundwork
   2. Test your Measurement System
   3. Sample the Data
   4. Assess Process Capability
   5. Strengthen Leadership Skills
4. Analyze
   1. Lay Hypothesis Testing Groundwork
   2. Test Discrete Data
   3. Test Continuous Normal Data
   4. Test Continuous Non-Normal Data
   5. Test Correlation
   6. Strengthen Leadership Skills
   7. About Your Black Belt Project
5. Improve
   1. Design Experiments
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
6. Control
   1. Select Control Charts
   2. Create Visual Management
   3. Strengthen Leadership Skills
   4. About Your Black Belt Project

What you will learn

• Certified Six Sigma
• Describe the ways that Black Belt Training enhances the Green Belt body of knowledge
• Define the process used to select an appropriate Black Belt Project
• List and define the influence and facilitation skills that help Black Belts improve their leadership capabilities
• Describe how to coach Green Belts and other Lean Six Sigma practitioners through each Phase of DMAIC
• List the steps involved in testing the measurement system, sampling the data, and assessing process capability
• Describe the steps involved in conducting hypothesis tests to assess theories of root cause
• Identify which type of tests are appropriate for any given data set
• Describe the steps involved and the different uses for Design of Experiments
• Identify which type of control charts are appropriate for any given data set
• Describe how and why to apply visual management to an improved process
• Describe how to construct an effective project storyboard

How you will benefit

• Prepare yourself for a career as an engineering manager, product manager, operations manager, production manager, or quality manager
• Learn how to create happier customers, increase revenue, reduce costs, and improve collaboration at your place of employment
• Increase your efficiency at your job by learning to manage multiple projects at once
• Become fully prepared to take the Lean Six Sigma Black Belt certification exam

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering, and management. He is an experienced trainer, mentor, and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This online Lean Six Sigma Black Belt training course will help you further develop your process improvement, project management, and leadership skills.

As a Black Belt, you will be able to coach Green Belts to complete successful projects that deliver significant, sustainable results. You will learn how to communicate and influence people at all levels of your organization to manage change effectively while understanding the why, what and how of statistical analysis tools. You'll learn to manage multiple projects and ensure their alignment to meet organizational goals. You will also receive 1-on-1 Project Coaching with a Master Black Belt which will help ensure that your project is completed properly and efficiently.

The fees for the Lean Six Sigma Green Belt and Black Belt Certification exams are included in the course.

1. Introduction to Black Belt Training
   1. How to Select the Right Project
   2. Overview of Black Belt Training
   3. Project Selection - Advanced
   4. Build Leadership Skills
2. Define Phase
   1. Conduct Process Walks
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
3. Measure Phase
   1. Lay Statistical Groundwork
   2. Test your Measurement System
   3. Sample the Data
   4. Assess Process Capability
   5. Strengthen Leadership Skills
4. Analyze
   1. Lay Hypothesis Testing Groundwork
   2. Test Discrete Data
   3. Test Continuous Normal Data
   4. Test Continuous Non-Normal Data
   5. Test Correlation
   6. Strengthen Leadership Skills
   7. About Your Black Belt Project
5. Improve
   1. Design Experiments
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
6. Control
   1. Select Control Charts
   2. Create Visual Management
   3. Strengthen Leadership Skills
   4. About Your Black Belt Project

What you will learn

• Lean Six Sigma
• Describe the ways that Black Belt Training enhances the Green Belt body of knowledge
• Define the process used to select an appropriate Black Belt Project
• List and define the influence and facilitation skills that help Black Belts improve their leadership capabilities
• Describe how to coach Green Belts and other Lean Six Sigma practitioners through each Phase of DMAIC
• List the steps involved in testing the measurement system, sampling the data, and assessing process capability
• Describe the steps involved in conducting hypothesis tests to assess theories of root cause
• Identify which type of tests are appropriate for any given data set
• Describe the steps involved and the different uses for Design of Experiments
• Identify which type of control charts are appropriate for any given data set
• Describe how and why to apply visual management to an improved process
• Describe how to construct an effective project storyboard

How you will benefit

• Prepare for Black Belt certification in Lean Six Sigma
• Open the door to additional career opportunities in almost any industry
• Receive 1-on-1 coaching from a certified master black belt

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering and management. He is an experienced trainer, mentor and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

Learn the process improvement method of Lean Six Sigma by teaching you how to deliver measurable, sustainable, streamlined improvements and finding the root causes of problems. This Green Belt training will also prepare you for the Lean Six Sigma Green Belt Certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This Lean Six Sigma Green Belt Certification course will teach you Lean Six Sigma process improvement projects from start to finish. As a Lean Six Sigma Green Belt professional, you can deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes.

The Lean Six Sigma Green Belt Certification course was developed to meet today's changing business environments and is facilitated by highly experienced and successful Lean Six Sigma experts. The training draws on what the experts practice every day in the field to provide you with the most effective way to learn and implement Lean Six Sigma.

Completing this Six Sigma Green Belt exam course and the required project will prepare you for the Lean Six Sigma Green Belt Certification exam. The registration fee for this exam is included with the course.

1. Introduction to Green Belt Training
   1. Overview of Lean Six Sigma
   2. The 8 Wastes (DOWNTIME)
   3. Lean Six Sigma Roles
   4. Project Selection
   5. DMAIC Overview
2. Define Phase – How to define the problem
   1. Create The Project Charter (Tool)
   2. Understand The Current State
   3. Develop Project Communication
3. Measure Phase – How to measure the current process
   1. Select Measures
   2. Plan For Data Collection
   3. Collect Baseline Data
4. Analyze Phase – How to identify the cause of the problem
   1. Conduct Process Analysis
   2. Conduct Data Analysis
   3. Brainstorm Root Causes
   4. Develop Root Cause Hypothesis
   5. Validate Root Cause Hypothesis
5. Improve Phase – How to implement and verify the solution
   1. Craft Solutions
   2. Filter Solutions
   3. Determine Solution Approach
   4. Conduct Risk Management
6. Control Phase – How to maintain the solution
   1. Create Monitoring Plans
   2. Develop Response Plans
   3. Document The Project
   4. Pursue Perfection

What you will learn

• Watch our video overview of the Lean Six Sigma Green Belts
• Review what Lean Six Sigma is, its origins, and its benefits
• Understand the Lean Six Sigma roles and 8 Wastes
• Master the Lean Six Sigma Improvement method known as DMAIC (Define, Measure, Analyze, Improve and Control)
• Learn how to collect data and track the success of projects

How you will benefit

• Understand how to streamline projects from start to finish by using Lean Six Sigma
• Help potential employers by identifying problems in processes and offering sustainable solutions
• Become fully prepared to take the Lean Six Sigma Green Belt certification exam
• Create added efficiency in any workplace, which is enticing to prospective employers and clients

Ken Maynard

Ken Maynard is currently the Director of Client Success at GoLeanSixSigma.com. He has over a 30-year record of driving improved quality and higher profitability with organizations in a wide variety of industries, including aerospace, healthcare, financial services, medical devices, government, food & beverage, automotive, and consumer products.

Ken has also worked with leaders to complete successful enterprise-wide continuous improvement, reengineering, and product design projects that resulted in high-value transformations.

Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.

Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case, including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming; Pareto charts, and critical quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check sheets, scatter diagrams, failure mode and effects analysis (FEMA), and force field analysis.

In this course you will learn how to apply the DMAIC model each step of the way. You will learn how to define, plan, implement, and close a Six Sigma project. You will also know how to use process capability and how to apply lean thinking. You will understand the basics of advanced Six Sigma tools.

This course will help you prepare for the internationally recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality® (ASQ®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

DMAIC and Basic Statistics

In the first lesson, you'll start off by investigating DMAIC, the most popular acronym within the Six Sigma body of knowledge. It stands for define, measure, analyze, improve, and control. Then, to set the stage for the remaining lessons, you'll explore basic statistics. Since many of the Six Sigma methods and tools that will be discussed require that you have a basic knowledge of statistics, you'll need to be well-prepared. The lesson will show you how to apply the measures of location—median, mode, mean—and the measures of dispersion—range, mean absolute deviation (MAD), variance, and standard deviation (SD).

Six Sigma: The Business Case

In this lesson, you'll take a look at the business side of Six Sigma. The lesson will start off by discussing strategic planning—a concept that looks at internal strengths and weaknesses and external opportunities and threats. You'll move on to two methods of identifying customer requirements—the voice of the customer (VOC) and quality function deployment (QFD). Next, you'll explore benchmarking, a technique that helps you determine how your company matches up to the competition and industry standards. Finally, you'll look at a few financial methods to help you keep track of key objectives.

Define: The D of DMAIC

You can't improve something unless you first define it. To help identify what you're dealing with, you'll begin this lesson by reviewing the first element of the DMAIC model: define. You'll move on and learn about the basic Six Sigma metrics—defects per unit (DPU), defects per million opportunities (DPMO), yield, and rolled throughput yield (RTY). Next, you'll investigate a few team techniques to help define conditions and situations—brainstorming, brainwriting, nominal group technique (NGT), and affinity diagrams. You'll finish up by seeing how Pareto charts and critical to quality (CTQ) relate to process and problem definition.

Measure Part I: The M of DMAIC

The next two lessons will tackle the measuring aspect of DMAIC. Along with defining a process, problem, or opportunity, if you don't measure something, you can't improve it. You'll learn about different types of data and gain an understanding of sampling by seeing how it's used to analyze and observe populations. You'll conclude the lesson by examining three graphical methods to measure a population: histograms, stem and leaf diagrams, and box and whiskers plots.

Measure Part II: The M of DMAIC

As you continue to learn about the measure component of DMAIC, you'll begin this lesson by looking at probability distributions, failure methods and effects analysis (FMEA), and physical measurement. The probability distributions that you'll review (binomial, Poisson, and chi-square) are discrete. You'll study their formulas and see how their distributions compare to the normal curve. FMEA is one of the most popular and effective Six Sigma tools. This lesson will help you learn about FMEA's risk priority numbers (RPN) and also provide a form to help you use FMEA. You'll wrap up the lesson by examining a few members of the physical measurement family—metrology, tensile strength, micrometers, and optical comparators.

Analyze Part I: The A of DMAIC

This lesson will present several tools that relate to the third component of DMAIC: analyze. The first order of business will be learning how to make sound decisions and assess risk. After that, you'll look at tools to help you investigate the processes, problems, and opportunities you defined and measured in the earlier lessons. The lesson will teach you how to use regression analyses and cause and effect diagrams. You'll also spend time on force field analysis, storyboards, decision trees, why-why diagrams, and finish up with checksheets and scatter diagrams.

Analyze Part II: The A of DMAIC

Are you familiar with the old saying, "A picture is worth a thousand words?" Since you're going to be spending a large portion of the lesson learning about flowcharting, this quotation is very relevant. Flowcharts are a fine tool to define processes and analyze what's taking place. You'll look at the ins and outs and the subtleties of creating and using flowcharts. After that, you'll jump back into the world of statistics and examine hypothesis testing and analysis of variance (ANOVA).

Project Management Phases

This lesson and the next one will discuss project management as an essential vehicle to help you achieve your Six Sigma plans. The lesson will begin by discussing the different phases of the project life cycle. Then, you'll move on and examine deliverables. Since they represent what customers expect, you need to know how to create and manage them. The lesson will also define stakeholders and talk about what they expect. It will put special emphasis on the words "customers" and "stakeholders" to represent those inside and outside your organization.

Project Definition and Scheduling

Now that you have a good understanding of the different phases of a project and know all about deliverables, you're ready to learn how to "scope" and schedule a project. Scoping refers to making sure that you set the original boundaries for your project. When you understand all the variables of your project and define the scope properly, your plan and the results that follow have a much better chance of meeting stakeholder expectations. This lesson will talk about what is arguably the most valuable item in your project management toolbox—a work breakdown structure (WBS). It will discuss two different versions of WBS and then you'll look at ways to schedule your project.

Improve: The I of DMAIC

If you like playing games and solving puzzles, you'll enjoy this lesson. It will address the "I element" (improve) of DMAIC by introducing design of experiments (DOE). Although DOE has been around since the 1920s, it's taken a while for organizations to accept it. The lesson will begin with an overview and discuss what a design and an experiment are. You'll learn about the history of DOE and its nature. Afterwards, the lesson will identify the principles of sound experimental design and help you work on three DOE problems: one factor at a time (OFAT), full factorial, and fractional factorial DOE.

Control: The C of DMAIC

This lesson will finish the examination of DMAIC by featuring the final letter—C for control. You'll learn about three different tools to help you control your operations: run charts, control charts, and process capability. The lesson will discuss how to create run charts, give an overview of control charts, and show you how to create two different types of control charts. It will wrap things up by showing you how to use process capability.

Thinking Lean

You've just about completed all course requirements except for learning how to think lean—which is the topic of this lesson. Lean thinking means doing more with less. This is one way that companies succeed: providing more satisfaction and more quality with less effort and less frustration. Your focus on lean thinking will consist of eliminating waste, reducing lead time, and minimizing the impact of constraints.

This comprehensive course will provide you with the knowledge and skills needed to excel in the human resources (HR) functions of management. You will discover the habits that define successful professionals through a mix of HR course content designed to help you acquire key fundamentals and best practices to apply in management.

Prepare to learn the history of human resources (HR), employment laws, employee rights, HR functions, recruitment, retention, compensation management, employee benefits, and more needed to acquire successful HR professional habits.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

The History of Human Resources

In this first lesson, you'll journey through the history of human resources to understand the profession's evolution and significance. Understanding the history of HR provides a foundation for understanding current practices and anticipating changes. Historical examples will highlight the progression of human resources, showcasing past mistakes to avoid and illustrating the constant evolution of the field. By exploring this historical context, you'll better understand how to modify and remain competitive in the modern marketplace.

Respective Employee Rights

We'll discuss how employees and employers share a mutually beneficial relationship based on balancing responsibilities and rights. Employees are expected to perform their duties and adhere to workplace rules, while employers must provide a safe environment and comply with employment laws. This dynamic emphasizes the importance of mutual respect and adherence to decided standards. However, history shows many instances of this relationship being abused, leading to significant labor struggles. In this lesson, you'll explore the importance of employee rights, both legally mandated and morally expected, and how respecting these rights creates a workplace culture of fairness and mutual respect.

Laws Relating to Human Resources

Navigating the immense number of human resource laws in the United States can be overwhelming, especially with additional regulations at state and local levels and international laws. This lesson will give an overview of human resource laws and their impact on the workplace. While smaller employers might be exempt from some federal laws, similar state laws often apply. You'll learn to recognize the intent of these laws and how they might affect your organization. This lesson will provide insights into the practical application and importance of case law in guiding human resources practices. This knowledge will help you proactively create policies to prevent legal issues.

Human Resource Functions

In this lesson, you will gain an inclusive understanding of human resource management (HRM) and its role in enhancing an organization's performance. We'll define HRM and discuss its key contributions, such as improving productivity, fostering a positive work environment, and aligning the workforce with the organization's strategic goals. You will explore the primary responsibilities of human resource departments. Then, you will examine leadership's role in collaborating with human resource professionals and implementing HR policies and practices.

Recruiting and Retaining Employees

In this lesson, we will examine the details of developing a solid hiring process amid changing worker availability due to crises, location, industry demand, and demographic changes. The post-COVID-19 worker shortage highlighted the need for human resource professionals to improve recruitment and retention efforts, while events like September 11th and the Enron scandal led to job market declines. Matching applicant skills with job requirements is challenging. Trends like declining birth rates and retiring baby boomers suggest future worker shortages. We will explore effective sourcing and retention strategies incorporating both traditional and innovative recruitment methods that are sure to help you in your human resource career.

The Hiring and Selection Process

This lesson will focus on the hiring and selection process, highlighting the importance of finding and hiring top-quality candidates. We will discuss the necessity of a well-prepared application, crafting attention-grabbing ads, and communicating job expectations to attract top applicants. This process aims to identify the best candidate for the job. By the end of this lesson, you will be equipped with strategies to ensure your hiring decisions bring in the most qualified individuals.

Compensation Management

In this lesson, you will explore the key elements of compensation management and its importance in human resource strategy. The lesson will define the various factors influencing compensation management, like market competitiveness, budget, job value, and employee performance. You will learn about pay-related mandate laws, including minimum wage and overtime pay, ensuring fair compensation practices. We'll cover various pay strategies and how organizations use these strategies to motivate and retain employees. You will also learn the purpose of a wage survey to help organizations set competitive packages. Through this lesson, you will explore the complexities of designing effective compensation systems.

Administration of Employee Benefit Programs

In today's workplace, employee benefit packages range from basic amenities to extravagant perks. This lesson will explore strategies for implementing and managing these benefits, emphasizing the importance of effective communication to ensure employees are informed and can utilize their benefits. We will discuss the potential for outsourcing. By the end of this lesson, you will learn how to administer benefit programs successfully.

Employee Learning and Development

This lesson will introduce you to the foundational concepts of learning and development within organizational growth. First, you will distinguish between learning and development, and then explore adult learning principles. You will identify the steps in course design and compare common facilitation methods, such as lectures, workshops, e-learning, and blended learning. By the end of the lesson, you will have a greater insight into how to effectively design and facilitate learning programs.

Policy Making

This lesson will highlight the importance of employee handbooks as vital tools for guiding new employees. Comparable to a road map for travelers, a well-crated handbook clarifies organizational operations, expectations, and benefits. A company's handbook addresses questions like pay schedules and performance evaluations, helping new hires acclimate more quickly. We will explore the components of a practical employee handbook, the process of creating one, and how to avoid legal pitfalls. The lesson will provide insights into the creation and maintenance of employee handbooks.

Employee Communications

Communication is the key to a successful organization. It can influence employee morale, retention, and productivity. This lesson will explore the evolution of communication tools, from the telegraph to modern technologies. We will examine the components of an effective communications program and provide strategies for implementation and maintenance.

Human Resources: A Source of Quality

As we conclude this course, we will focus on applying human resource principles and predicting future trends. You have gained insights into various human resource functions, and this lesson will emphasize the importance of embracing solid habits and continuous improvement. This lesson will encourage you to reflect on your current practices, identify areas for improvement, and align new habits to maximize your contribution to the workplace.

What you will learn

• The history of the human resources (HR) profession
• Understand basic employment laws and their application to HR processes and procedures
• Identify HR's role in respecting employee rights
• Discover common HR functions of an organization
• Describe the best practices for recruiting and retaining employees
• Identify essential concepts related to compensation management
• Discuss the role of HR in the administration of employee benefit programs
• Apply best practices to learning and development techniques
• Identify best practices for policy development and implementation
• Create an effective workplace communication program
• Recognize the habits of successful HR professionals

How you will benefit

• Acquire in-demand HR skills and knowledge that employers seek in top talent
• Get a better understanding of the history of HR and what is needed to be a successful professional (employee rights, laws, recruiting, hiring processes, communication, etc.)
• Position yourself for new job opportunities in management