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- Skills For Success
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Fee: $250.00
Dates: 9/17/2026 - 11/19/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 10
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-122
Instructor: Mikayla Carey, Craig Orona
Available Seats: 10
Skills For Success is our newly refreshed customer service program is designed to help employees bring their best selves to work each day cultivating the mindset, skills, and behaviors that create exceptional experiences for every customer. We’re excited to launch this year’s cohort and hope you’ll join us in building a workplace where service and personal excellence thrive!
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
This class will take place on Thursdays (September-November):
September 17, September 24, October 1, October 8, October 15, October 22, October 29, November 5, November 12, and November 19.
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- Skills For Success | Communication (Single Class)
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Fee: $75.00
Dates: 9/17/2026 - 9/24/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 2
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-120
Instructor: Mikayla Carey
Available Seats: 10
Effective communication is essential for building strong customer relationships and fostering teamwork in the workplace. This course helps participants improve communication skills to enhance customer service, strengthen office relationships, reduce misunderstandings, and create a more productive work environment.
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
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- Skills For Success | Customer Service (Single Class)
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Fee: $75.00
Dates: 10/1/2026 - 10/8/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 2
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-120
Instructor: Craig Orona
Available Seats: 10
Exceptional customer service starts from within. In this course, participants will learn the essential skills for delivering outstanding service to both internal and external customers, including communication, responsiveness, problem-solving, and relationship building. By understanding the key factors that influence customer satisfaction and retention, participants will gain practical strategies to strengthen loyalty, enhance experiences, and contribute to improved organizational performance and bottom-line results.
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
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- Skills For Success | Team Building (Single Class)
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Fee: $75.00
Dates: 10/15/2026 - 10/22/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 2
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-120
Instructor:
Available Seats: 10
Strong teams are built on understanding and valuing differences. In this course, participants will explore various personality styles and how each contributes to team success. By learning why people think, communicate, and approach work differently, participants will develop greater respect, adaptability, and collaboration skills. Managers and team members who understand personality differences can reduce conflict, improve communication, and create more productive, high-performing teams.
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
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- Skills For Success | Conflict Resolution (Single Class)
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Fee: $75.00
Dates: 10/29/2026 - 11/5/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 2
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-120
Instructor:
Available Seats: 10
Conflict is a natural part of the workplace, but how it is handled can make all the difference. In this course, participants will learn practical conflict management skills to address disagreements professionally, improve communication, and build stronger working relationships. By developing the ability to navigate difficult conversations and resolve issues effectively, employees can enhance their leadership potential, strengthen teamwork, and become more valuable contributors to organizational success.
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
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- Skills For Success | Attitude in the Workplace (Single Class)
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Fee: $75.00
Dates: 11/12/2026 - 11/19/2026
Times: 1:00 PM - 4:00 PM
Days: Th
Sessions: 1
Building: Dr. Benjamin T. Duran Business Resource Center
Room: BRC-120
Instructor: Mikayla Carey
Available Seats: 10
A positive attitude is a key driver of individual and team success. In this course, participants will learn how mindset, professionalism, and personal accountability influence workplace relationships, customer interactions, and overall performance. By developing strategies to maintain a constructive attitude during challenges and change, employees can improve collaboration, increase resilience, and make a greater impact on organizational success.
Skills For Success is a program designed to strengthen the skills and mindset needed to deliver exceptional service while fostering a positive, collaborative workplace. Through engaging and practical sessions, participants will develop effective workplace communication skills, learn proven strategies for conflict resolution, and build a strong team-oriented attitude that supports cooperation and accountability that drives results.
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