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Course Catalog > CERTIFICATE PROGRAMS

Google IT Support Professional Certificate   NEW!

Course Overview

Prepare for a new career in the high-growth field of IT, no experience or degree required. You’ll get professional training designed by Google and get on the fast-track to a competitively paid job.  According to Burning Glass:Labor Insight for the last twelve months (Feb. 1, 2020 - Jan. 31, 2021), there are 340,500 U.S. job openings in IT and a $50,800 average entry-level salary in IT support.

In this 5 course program, you’ll learn in-demand skills that prepare you for an entry-level job in IT support. By dedicating around 10 hours per week, you can complete the certificate in a little more than one quarter.

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both.

 

Learning Outcomes

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level job.

Your skills will include:

- Customer service

- Troubleshooting

- Network protocols

- Cloud computing

- Windows operating system

- Linux command line

- Systems administration

- Encryption algorithms and techniques

Learn concrete skills that top employers are hiring for right now.

 

Who Should Take this Class?

Anyone looking to start a new career or change a current one

 

 

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