Supervision Certificate   

Course Overview 

At some point, every leader has to contend with sub-standard performance. Why do some employees fail to do what's expected of them and what action can you take to correct the situation? During this workshop learn a step-by-step approach to effectively manage poor performance and create stronger accountability. Discuss and practice strategies to deal with problem performance and behavior.

Learning Objectives:

• Identify cues for sub-optimal performance and corrective action.
• Define a step-by-step process for dealing with poor performance.
• Create greater accountability in performance.
• Practice the corrective action interview.

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.

Additional Information

This workshop is part of the Supervision Certificate: Individual Format. Stepping Up to Supervisor followed by Using Feedback Effectively are prerequisites for all other workshops in the Supervisory Certificate:

Course Overview 

Making the transition from staff member to supervisor can be challenging. This course is designed to address some of those unique challenges. Through self-assessment and case studies, participants will determine their preferred supervisory style and identify ways to modify it to bring out the best in others.

Learning Objectives:

• Clear understanding of your role as supervisor
• Communication strategies to enhance your confidence, assertiveness, and influence
• How your supervisory style affects others and how modification may achieve better results
• How to deal with passive-aggressive or resistant employees
• Interpersonal techniques that pinpoint the "real" issues in resolving conflict

We recommend, but it is not required, that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision.

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.

Additional Information

This workshop is part of the Supervision Certificate: Individual Format Stepping Up to Supervisor followed by Using Feedback Effectively are prerequisites for all other workshops in the Supervisory Certificate: Individual Format. This course is 6.0 hours long (.6 CEUs)

Course Overview 

Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.

Learning Objectives:

• Differentiate between fact and opinion
• Avoid using verbal hooks that lead to defensiveness and anger
• Respond to challenging rebuttals and diffuse tension
• Stay focused and on-track during the feedback conversation

We recommend, but it is not required, that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision.

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.