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Course Catalog > Professional & Technical > Business & Leadership

Certificate in Customer Service   

Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization┬┐s success.

 

Certificate in Customer Service

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Fee: $245.00

Dates: 9/7/2021 - 10/29/2021

Online: This class is online, and you may access the class at any time between the start/end dates listed above. The online classroom is open 24 hours a day, 7 days a week. You decide when you participate: there are no real-time meetings or requirements.  

What to Expect: After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

During the class: For each unit, you will access the online readings, view and listen to the presentation, take a self-quiz, and engage in an online discussion with your instructor and other participants. Class materials and quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience. Discussions for each unit last one week.