Certificate in Customer Service
Dates: 9/7/2021 - 10/29/2021
Online: This class is online, and you may access the class at any time between the start/end dates listed above. The online classroom is open 24 hours a day, 7 days a week. You decide when you participate: there are no real-time meetings or requirements.
What to Expect: After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.
During the class: For each unit, you will access the online readings, view and listen to the presentation, take a self-quiz, and engage in an online discussion with your instructor and other participants. Class materials and quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience. Discussions for each unit last one week.