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Successful people in the workplace utilize financial information to aid in effective decision making. This course explains financial concepts and accounting processes used in most businesses and provides practical techniques that increase your effectiveness and career. Understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. 1.6 CEUs.

This program takes students through the ins and outs of day-to-day office functions as well as the essential knowledge of bookkeeping and overall record keeping relative to successful small business operations. Additionally, this course takes students through all accounting principles and bookkeeping necessities so that they can not only keep accurate books, but understand why and how these records are kept, as well as how these processes and procedures might be improved. A full study of QuickBooks will ensure that students can operate successfully within
the most-widely used accounting software application.

 - National Certifications: (not included in the program, you may sit for these exams)
 - National Association of Certified Professional Bookkeepers (NACPB) Bookkeeper Certification Exam
 - National Career Certification Board (NCCB) Certified Administrative Assistant (CAA) Exam
- Intuit QuickBooks Certified User® Exam
 - Microsoft Office Specialist (MOS) Certification Exam

Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set and improve productivity. Courses included in program: Keys to Customer Service, Extraordinary Customer Service. 3.2 CEUs

Data analysis is fast becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a new skill set to your portfolio and make a difference in the success of your organization by acquiring data analysis skills. Find out how to perform inquiries useful to your business or organization and learn to communicate results through graphs and text. Courses included in program: Introduction to Data Analysis, Intermediate Data Analysis, and Advanced Data Analysis. 4.8 CEUs

Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Learn to assess and analyze the financial information that drives your organization in order to make smart decisions when it comes to budgeting, setting goals, and assessing performance within your area of influence.

Finding new clients or customers can be challenging, reaching out to them and actually making a sale is a whole other thing. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Save time, money and effort with these tried and true proven sales techniques that are guaranteed to deliver proven results. 1.6 CEUs.

The Human Resources Professional Program introduces human resources (HR) functions and related elements and activities to students wishing to enter a career in this field or anyone who runs or may start a business of their own. This program will outline for students the roles and responsibilities of members of a typical HR department, educating the staff that make up a particular firm in various corporate policies, rules and/or procedures as well as how their individual role will include HR-related activities, whether officially part of an HR department or not. Students will move through the evolution of HR management through to the modern functions of most HR divisions from the perspective of both management and subordinate employees. Further, students will explore various compensation structures and gain an understanding of the importance of maintaining fair and equitable compensation and benefit programs.

Note: Students will receive a Certificate of Completion upon completion of the course.

In this class, learn how to make hashtags work for you, how to make and keep your followers happy, and how a small input can cause exponential growth.

Designed for Gen Y (born 1980-1999), this course serves as the first of three in a series addressing the development of Generation Y leadership. Become an effective leader and discover your style of leadership. Learn about task completion, building relationships with subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Conduct a case study analysis of workplace conflicts that requires effective leadership. 1.6 CEUs.

For those students looking toward law school or who are interested in the paralegal profession, this program offers an incredibly useful and realistic look into the actual work that lawyers and legal professionals do every day.  Using a problem-solving approach, students will use the tools and techniques introduced to represent a fictional client and provide the clients with legal advice.  Students will learn essential skills of successful lawyers, including researching legal authorities, applying the law to a client’s situation, and communicating that analysis both in writing and verbally. 

This program is designed to provide students with a solid working knowledge of the tools available in law libraries, including both state and federal primary and secondary materials.  Students will find, analyze, and solve problems in the legal world. In addition, students will adapt the research material into legal memoranda, briefs and other useful work product in a competent and ethical manner.

Develop a two-way communication and marketing strategy for your organization using social networks. Explore major social networks including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use social media to engage your customers or clients and learn what's right for your organization. Instructor is a director of marketing for a national association and writes and speaks on the topic. 1.6 CEUs.

Negotiation is a key skill for success in business and everyday life. Understanding negotiation strategies helps clarify what you want, prioritize needs, and ensure you gain what is essential. Learn skills that help others get what they want to improve relationships and increase your success in the future. Learn to plan, implement, and win in the bargaining process. 1.6 CEUs

The Public Speaking Expert program helps students to set themselves apart from their peers and colleagues with polished, professional presentation skills that will be tapped by superiors for a variety of presentations, from bringing in prospective clients and ultimately close deals. This valuable program provides students with a basic understanding of public speaking and how to prepare and present a variety of speeches. Good public speaking skills are extremely rare and successful students will absolutely be set apart from their colleagues should they master the sills offered in this program. With particular attention paid to Microsoft PowerPoint presentations, this program will ensure students understand how to enhance a presentation through this medium.

Note: Students will receive a certificate of completion upon completion of this program.

Take both levels of QuickBooks 2018 for a reduced price. Course price includes book for each level. Parking permit required.

QuickBooks makes bookkeeping manageable and efficient. Learn how to set up the inventory for services you sell, invoice, receive payments from customers, and enter and pay bills. Course price includes book. Parking permit required.

Learn to customize forms, create reports and graphs, and track and pay sales tax in QuickBooks. This class also focuses extensively on payroll features. Course price includes book. Parking permit required.

Building upon participants’ existing knowledge and practice, the Six Sigma Black Belt course will help participants to master advanced statistical analysis tools, identify opportunities with solutions that can be implemented immediately and to deliver measurable results right away in order to increase an organization’s return on investment.  Participants who complete this course will be able to lead Six Sigma projects meant to enhance the capability of both internal and external processes in order to better meet customer expectations. With the comprehensive understanding of process analysis and improvement individuals gain from Six Sigma Black Belt certification, professionals with these skills with makes a significant impact on any organization and be well-positioned for advancement in their chosen fields.

Note: Students will receive a certificate of completion upon completion of this course. Students can choose to sit for the CSSBB National Certification exam but must also meet the following requirements:

Education and National Certifications
• Students should have or be pursuing a high school diploma or GED.
• There are no state approval and/or state requirements associated with this program. 
• National Certification:
 - American Society for Quality (ASQ) Certified Six Sigma Black Belt (CSSBB) Exam
 - NOTE: Six Sigma Black Belt requires 2 completed projects with signed affidavits OR 1 completed project with signed affidavit and 3 years of work experience in one or more areas of the Six Sigma Body of Knowledge.
 - Candidates do NOT need to be a Certified Six Sigma Green Belt.

The Six Sigma Specialist program helps professionals to strengthen organizations by employing the core concepts of Six Sigma geared toward enhanced problem-solving skills with an emphasis on the DMAIC (Define, Measure, Analyze, Improve, and Control) model. The Six Sigma Specialist program presents an overview of the key concepts for the Six Sigma Green Belt Certification exam. Students will explore processes and team management, operational metrics, and key tools and techniques to achieve process excellence. This program is designed to prepare students to sit for the Six Sigma Green Belt Certification exam offered by the American Association for Quality.

Note: Students will receive a certificate of completion upon completion of this course. Students can choose to sit for the CSSGB National Certification exam but must also meet the following requirements:Education and National Certifications
• Students should have or be pursuing a high school diploma or GED.
• There are no state approval and/or state requirements associated with this program. 
• National Certification:
 - American Society for Quality (ASQ) Certified Six Sigma Green Belt (CSSGB) Exam
 - The Six Sigma Green Belt certification requires 3 years of work experience in one or more areas of the Six Sigma Green Belt Body of Knowledge.
 - Work experience must be in a full time, paid role. Paid intern, co-op or any other course work cannot be applied

This program takes students through the ins and outs of day-to-day office functions as well as the essential knowledge of bookkeeping and overall record keeping relative to successful small business operations. Additionally, this course takes students through all accounting principles and bookkeeping necessities so that they can not only keep accurate books, but understand why and how these records are kept, as well as how these processes and procedures might be improved. A full study of QuickBooks will ensure that students can operate successfully within
the most-widely used accounting software application.

 - National Certifications: (not included in the program, you may sit for these exams)
 - National Association of Certified Professional Bookkeepers (NACPB) Bookkeeper Certification Exam
 - National Career Certification Board (NCCB) Certified Administrative Assistant (CAA) Exam
- Intuit QuickBooks Certified User® Exam
 - Microsoft Office Specialist (MOS) Certification Exam

Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back.

Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Learn to assess and analyze the financial information that drives your organization in order to make smart decisions when it comes to budgeting, setting goals, and assessing performance within your area of influence.