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Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success.
Courses included in program: Keys to Customer Service, Extraordinary Customer Service.
3.2 CEUs
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Fee: $245.00
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Dates: 2/3/2020 - 3/27/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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In this course students will expand their applied knowledge of network traffic and packets, malware, memory and drive forensics. This course is a hands-on mentor led learning course with optimized lecture and instruction. Students in this course should be able to work without precise specific direction, instruction or supervision. Tasks and objectives are provided along with general guidance and tools to accomplish the required outcomes. Course price includes AWS book.
Prerequisite – Cyber Defender 1
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Fee: $2,495.00
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Dates: 1/6/2020 - 3/19/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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Mentor: Brady Nielsen
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Data analysis is fast becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a new skill set to your portfolio and make a difference in the success of your organization by acquiring data analysis skills. Find out how to perform inquiries useful to your business or organization and learn to communicate results through graphs and text.
Courses included in program: Introduction to Data Analysis, Intermediate Data Analysis, and Advanced Data Analysis.
4.8 CEUs
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Fee: $495.00
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Dates: 2/3/2020 - 5/1/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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Join us for a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully
employ online advertising.
Courses included in program: Online Advertising, Improving Email Promotions, and Boosting Your Website Traffic.
4.8 CEUs
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Fee: $495.00
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Dates: 2/3/2020 - 5/1/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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With virtually every organization now involved or even dependent on programming, managing or working with programmers is now an important part of your toolkit. If you wish to communicate technically with programming teams or wish to code a bit yourself, this certificate is for you. Begin by learning about how programming works, including processes, timelines and how projects are planned. Then learn the basic concepts of programming, so you can communicate more effectively with programmers and techies. Finally, pick up the communication strategies to make your projects more successful, creating a win-win situation for both you and your programmers.
Courses included in program: How Programming Works, Basic Programming Concepts, and Communicating with Programmers.
3.2 CEUs
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Fee: $495.00
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Dates: 2/3/2020 - 5/1/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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Information Systems Security Professional training offers a standard competency for entry-level security analyst. An Information Systems Security Professional certification means that an individual possesses the knowledge, skills, and technical aptitude necessary to successfully implement and manage a security program. The CISSP certification is sought by IT professionals with job titles such as security auditor, security systems engineer, security architect and chief information security officer.
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Fee: $1,750.00
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Dates: 12/9/2019 - 3/22/2020
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Online - Students may access the class at any time during the start/end date. Please allow up to three business days for a classroom invitation.
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