Organizations thrive when everyone takes part in driving results, but to do so, staff need the right kinds of support and guidance from their managers. This course helps participants create environments that compel initiative at every level and gives them the hands-on coaching practice needed to develop people’s capacity, whether they are high performers, entry level staff, or somewhere in between.

Performance Objectives: Upon completion of this course, you should be able to:

• Assess your organization for four variables that drive performance excellence.
• Evaluate how effectively you motivate and lead others.
• Embrace a coaching role to guide people through conversations that need to take place
• Follow six steps for an effective coaching conversation.
• Develop conversational strategies to produce the desired coaching outcomes.
• Deliver adequate positive reinforcement so that constructive feedback is more effective.
• Learn to keep discussions focused on what can be improved and how to achieve results.
• Implement strategies for safely coaching people above you.
• Write and implement an actual coaching plan.
• Understand how to compel self-improvement in people who are resistant to change.
• Create a work culture that inspires commitment and growth.
• Practice real-life coaching scenarios so that you can take action when you return to work.

Intended audience: Mid-level managers, team leads, and supervisors who want to improve their ability to influence positive organizational outcomes.