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Courses and Programs > Information Technology Training

ITIL Foundations   NEW!

ITIL (Information Technology Infrastructure Library) is used as a best practices process framework for managing IT services. IT staff and customers will gain an understanding of the ITIL terminology, service lifecycles, processes, roles, and functions. You will learn the five areas of the service lifecycle along with the importance of aligning IT practices to business processes.

This 3-day course covers the fundamental practices necessary to achieve the efficient support and delivery of high quality, cost effective IT services. The course is organized around the ITIL Foundation level Certification Exam syllabus and includes self-study practice tests for anyone who will be registering for the certification exam.

Upon successful completion, you should be able to:
  • Demonstrate an understanding of ITIL service management practices
  • Understand the ITIL Service Lifecycle
  • Gain a common understanding of concepts and definitions
  • Review Key principles and models
  • Understand the Service purpose, objectives and scope for processes including:
  • Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement,
  • Explore role, objectives and structures for various functions
  • Recognize roles and responsibilities
  • Review how technology and architecture can expedite processes


Audience: Any IT professional with a role in the support and delivery of IT services.

Prerequisites: While this course has no specific prerequisites, it is assumed that participants will have a basic level of IT literacy.

 

ITIL Foundations NEW!

Item: C208 Darin Murphy
8:00 AM - 4:30 PM ONLINE
Sessions: 3 M Tu W Location: ONLINE
, WA
11/30/2020 - 12/2/2020 Fee: $1,195.00

This class is offered online using Zoom.

Zoom Requirements:

  • Access to a computer with speakers & microphone (or the ability to call in via phone).
  • A web camera (suggested but not required).
  • Access to high-speed internet.

  • Zoom link will be sent prior to the start of class.

    Refund Policy: Cancellations must be received 5 business days prior to the 1st day of class in order to receive a full refund.