Organizations that have the right change rollout conversations and involve the right people at the right times are the most successful. Organizations that are clear about their decision making criteria and how each member is expected to input are more productive. This program leads participants through an assessment of these processes in their organization and for their teams. It teaches strategies to immediately elevate functioning and provides templates for keeping the improvement focused and on track in the future.

Upon completion of this course, participants should have knowledge and be able to:

•  Understand the fundamental components of the change "process."
•  Assess themselves on three key steps in helping groups manage change.
•  Frame the change conversation so that leaders and influencers will get on board.
•  Understand the impact that change has on employees and customers.
•  Create a communications plan that ensures change deliverables are achieved.
•  Use the best components of their organizational culture to drive ethical decisions.
•  Practice assessing root causes of issues, rather than treating symptoms.
•  Utilize a simple, energizing problem solving model to use with their staff.
•  Identify the flow of typical conversations and various ways they get stuck.
•  Practice five key facilitator practices: Observing behaviors; eliciting clear communication; challenging assumptions; speaking with tact; and maintaining group energy.
•  Identify meeting behaviors that shoot progress in the foot and what to do about them.
•  Participate in actual problem-solving practice and receive real-time feedback in the training.

Intended Audience: Mid-level functional or technical managers who want to grow in leadership standing and in their ability to influence positive organizational outcomes. Also team leads and supervisors who want to learn about management for future roles.