Business   

Prepare for the Accounts Payable Manager (APM) Certification exam and learn best practices for managing your team now and in the future.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course will prepare you for the Institute of Finance & Management's (IOFM) Accounts Payable Manager (APM) certification, the gold standard within the financial operations industry. You will gain key AP skills, including leadership, internal controls and oversight, and process improvement.

With the world of financial operations evolving at the speed of technology, certified APMs are in demand. In fact, more than 25,000 of your peers have advanced their careers with IOFM certification. Whether you're new to AP or have been in AP for years, this Accounts Payable Manager course is designed for you.

1. Introduction: Accounts Payable Overview
2. Leadership Fundamentals
   1. Management Styles
   2. Organizational Structure
   3. Planning and Costing
   4. Metrics
   5. Benchmarking
   6. Change
   7. Working with Other Departments
   8. Internal Controls and Oversight
   9. Why Internal Controls Matter
3. Internal Control Framework
   1. Creating and Enforcing Policies and Procedures
   2. The Audit Process
   3. Conclusion
4. Overseeing the Accounts Payable Process
   1. Segregation of Duties
   2. Managing the Process
   3. Managing the People
   4. Managing Data Security
5. Tax and Regulatory
   1. Setting and Enforcing Compliance Policies
   2. Blocked and Denied Parties
   3. Information Reporting
   4. Sales and Use Taxes (U.S.)
   5. Value Added Tax (VAT)
   6. Escheatment/Unclaimed Property
   7. Privacy
   8. Corruption and Bribery
   9. Financial Reporting
   10. Conclusion
6. Vendor Management
   1. Vendor Master File (VMF)
   2. Vendor Onboarding/Engagement Program
   3. Vendor Performance Monitoring
   4. Conclusion
7. Travel and Entertainment (T&E)
   1. T&E Policies and Procedures
   2. T&E Policy Training and Communicate
   3. Enforcement
   4. Auditing
   5. Controlling Expenses/Spend Analysis
   6. T&E Automation
8. Process Improvement
   1. Metrics
   2. Process Mapping
   3. Process Analysis
   4. Developing a Process Improvement Plan
   5. Implementing and Monitoring
   6. Conclusion
9. Technology
   1. Return on Investment (ROI)
   2. Challenges and Benefits and AP Automation
   3. Overview of AP Automation Solutions
   4. Evaluating Software Solutions
   5. Selection and Implementation
   6. Implementation
   7. Conclusion

What you will learn

• To make your department cost-efficient, from calculating actual costs to using technology and choosing automation tools.
• To raise the profile of the AP department within your organization by aligning with other stakeholders, including procurement, accounting, tax, treasury, and technology.
• To lead process improvement and organizational change in the AP function.

How you will benefit

• Higher earning power - certified AP professionals earn more than their non-certified peers.
• Sharper skills - certification builds skills - from fundamentals to advanced AP practices.
• More respect - certification places you in an exclusive group of AP professionals whose skills are proven to meet a global standard of excellence.
• A stronger resume -certification demonstrates that you've gone above and beyond to develop your skills and that you meet a rigorous training standard.

Pam Miller

Pam Miller, Senior Trainer, IOFM, was the first candidate to earn AP certification as an Accredited Payables Manager (APM) with distinction. Her professional background includes 15 years as Director of AP at BMC Select. She is recognized in the accounts payable industry as an innovator and an early adopter of AP related technologies. Before working in AP, she spent six years in the IT industry, implementing point of sale software.

Judy Bicking

Judy Bicking, APM, is a Senior Trainer for IOFM and a 27-year veteran of Johnson & Johnson. She is a recognized pioneer and leader in Procure-to-Pay and Credit Management. After a career in AR and AP management, Judy leads the development and implementation of J&J's two Shared Service Centers, located in the U.S and Europe. These shared services handle over 2.5 million invoices across 200 decentralized companies.

This online course covers AP fundamentals, best practices, and regulatory compliance, all of which are necessary to excel in the accounts payable field.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This online course will prepare you for the Institute of Finance & Management's (IOFM) Accounts Payable Specialist (APS) certification. This associate-level certification focuses on intermediate financial operations skills.

Today's companies employ certified accounts payable professionals to ensure their expenses are accurately paid. With APS certification, you demonstrate your understanding of invoices, payments, T&E, Automation, and other key functions to potential employers. If you're new to the AP industry or plan to advance your career, the Accounts Payable Specialist course is for you.

1. Introduction
2. Overview
   1. Mission and Vision
   2. The Role and Impact of Accounts Payable
   3. The Importance of Professionalism
   4. Overview of AP Business Models
   5. Accounting Terms
3. Internal Controls
   1. Overview: What are Internal Controls and Why Do They Matter?
   2. Types of Internal Controls
   3. Internal Control Legislation and Best Practice
   4. Fraud
   5. Detective Controls/Audits
   6. Record Retention and Destruction
   7. Writing Complaint Internal Control Policies and Procedures
4. Tax and Regulatory
   1. Blocked and Denied Parties
   2. Reporting Income
   3. Other Federal Regulations
   4. Tax on Purchases
   5. Value Added Tax (VAT), Goods and Services Tax (GST), Consumption Tax (CT)
   6. Unclaimed Property and Escheatment
   7. Financial Reporting
   8. Audit Record-Gathering
5. Vendor Master File
   1. Vendor Master Files Basics
   2. Vendor Verification
   3. Duplicate Vendor Check
   4. Vendor Setup Conventions
   5. Setting Up Vendors
   6. Changes to the VMF
   7. Maintaining the Vendor File
   8. Automated Solutions and Vendor Portals
   9. Monitoring Vendor Performance
6. Invoices
   1. Invoice Fundamentals
   2. Receiving and Prepping invoices
   3. Entering Invoices
   4. Invoice Matching and Approvals
   5. Other Invoice Types
   6. Exceptions
7. Payments
   1. Paper Checks
   2. Electronic Payments
   3. Card Payments
   4. Petty Cash
   5. Payment Issues
   6. Discount Management
8. Travel and Entertainment (T&E)
   1. Understanding T&E Policies and Regulations
   2. Travel Cards
   3. Receipts
   4. Reimbursements
   5. Automation
   6. Policy Enforcement and Expense Auditing
   7. Fraud
   8. The Accountable Plan (U.S.)
9. Technology and Automation
   1. Solution Types and Functions
   2. Overcoming Resistance to Change
   3. Security

What you will learn

• Learn about best practices, accounts payable, internal controls, and tax and regulatory matters
• Identify process improvements in the accounts payable function
• Become familiar with automation technology and how it affects your profession

How you will benefit

• Higher earning power - certified AP professionals earn more than their non-certified peers.
• Sharper skills - certification builds skills - from fundamentals to advanced AP practices.
• More respect - certification places you in an exclusive group of AP professionals whose skills are proven to meet a global standard of excellence.
• A stronger resume - certification demonstrates that you've gone above and beyond to develop your skills and that you meet a rigorous training standard.

Pam Miller

Pam Miller, Senior Trainer, IOFM, was the first candidate to earn AP certification as an Accredited Payables Manager (APM) with distinction. Her professional background includes 15 years as Director of AP at BMC Select. She is recognized in the accounts payable industry as an innovator and an early adopter of AP related technologies. Before working in AP, she spent six years in the IT industry, implementing point of sale software.

Judy Bicking

Judy Bicking, APM, is a Senior Trainer for IOFM and a 27-year veteran of Johnson & Johnson. She is a recognized pioneer and leader in Procure-to-Pay and Credit Management. After a career in AR and AP management, Judy leads the development and implementation of J&J's two Shared Service Centers, located in the U.S and Europe. These shared services handle over 2.5 million invoices across 200 decentralized companies.

Learn how to create advertising pieces for print and digital media. This course will teach you to develop and execute all stages of an advertising campaign, from writing ad copy to story-boarding and measurement.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Nearly every business uses some form of advertising to promote their products or services. Even in today's digital marketing arena, advertising professionals play a vital role in driving product awareness. This course will teach you how to create advertisements for print and digital media.

Being successful in advertising requires more than just creative thinking, it requires research and project management skills. This course will also teach you how to couple creative and strategic thinking. You will learn how to analyze consumer motives, research markets, and use this data to plan and create advertisements.

1. Develop Original Concepts
2. Advertising Research
3. Writing Copy
4. Making a Media Plan
5. Developing an Advertising Campaign
6. Print Media Advertising
7. Digital Multiplatform Advertising
8. Social Media Engagement
9. Making a Pitch

What you will learn

• Developing and implementing original creative concepts based on research
• Building out an advertising campaign for both print and electronic media
• Preparing advertisements, scripts, and storyboards for a range of media

How you will benefit

• Develop a well-rounded approach to the advertising field
• Gain sound research and planning skills to ensure your projects gain traction

Liselle Turner

Liselle Turner is a content writer and project manager. In addition to her background in advertising, she has worked in the learning and development industry. Turner holds a Bachelor of Business, a Diploma of Hospitality and Management, and a Certificate IV in Assessment and Workplace Training.

Your business experience can help guide others to success. This online course will help you build a successful business coaching practice. You will gain the coaching skills and strategies needed to help other entrepreneurs thrive.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• QuickTime.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Over 27 million Americans will be self-employed by 2020. Many of these entrepreneurs will rely on a business coach to help them thrive. Great business coaches leverage their own experience to help others realize their potential, grow, and increase revenue. If you have previous success as an entrepreneur, coaching new business owners can be a rewarding and profitable career.

This course will teach you how to become a successful business coach. You will learn the fundamentals of coaching, including how to create winning strategies and how to address professional challenges. You will be able to serve entrepreneurs, business owners, and other professionals using time-tested coaching methods.

1. What Does a Business Coach Do?
2. The Coaching Triangle
3. The Coaching Process
4. Client Needs Analysis
5. Working with Clients
6. Measuring Results
7. Coaching Challenges
8. Business Results
9. Advanced Coaching Skills
10. Coaching Resources

What you will learn

• How to analyze client needs to deliver meaningful results
• How to measure results and translate your value
• How to use your business experience to help others

How you will benefit

• Gain the skills needed to start a business coaching practice
• Develop an understanding of the professional role and activities of a business coach
• Establish an alternative income stream

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

Learn the fundamentals of business management and operational planning with a veteran supply chain manager. You will gain key operational skills, including risk management and quality control.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

1. Business Operations
   1. Financial Management
   2. Lead and Manage Teams
   3. Implementing a Sales Plan
   4. Implementing Customer Service Strategies
   5. Implementing Marketing
   6. Implementing Continuous Improvement
   7. Build Client Relationships and Networks
2. Operations Management
   1. Operational Planning
   2. Manage Continuous Improvement
   3. Manage Risk
   4. Manage Intellectual Property
   5. Lead and Manage Workplace Relationships
   6. Build an Innovative Workplace
   7. Incorporate Digital Solutions
   8. Develop a Sales Plan
   9. Manage Quality Customer Service

What you will learn

• Key financial, risk, and operational management concepts
• Planning and implementing a range of operational solutions
• Building innovation in the workforce
• Leading and managing diverse teams

How you will benefit

• Gain key skills and knowledge in operational planning and administration
• Create actionable solutions to organizational problems in your business
• Learn from a veteran business instructor in a flexible online environment

Jamie Calbeto

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

If you love helping people, becoming a career counselor can be a rewarding career. This online course will teach you about the many aspects of career counseling, from working with clients to establishing a business.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• QuickTime.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

The average worker switches jobs more than 10 times in their career. With career pathways becoming more varied, good career advice is in demand. Career counselors help others develop their career with smart goals and clear directions. If you love to help others, career coaching can be a great profession.

The Career Counselor course will help you assist others in their career journey. You will learn the stages of career development, the fundamentals of career planning, and how to work with diverse audiences. You will be able to help jobseekers navigate their career change with meaningful results.

1. Introduction to Career Planning for Clients
2. Understanding the Stages of Career Development
3. Identifying Client's Career Goals and Challenges
4. Employability and Career Planning
5. Working with Diverse Audiences
6. Addressing Challenges that Client's Face
7. Career Counseling Interviews
8. Creating Career Development Plans
9. Traps to Avoid in Career Counseling
10. Maintaining Quality in Career Coaching Services

What you will learn

• Understand fundamental goals and identify key stages of career development
• Identify common career challenges and learn to conduct career counseling interviews
• Understand your clients and identify their career goals
• Create and deliver comprehensive career development plans
• Create a quality career coaching service

How you will benefit

• Recognizing challenges and strategies to maintain quality in career counseling
• Add value to your coaching services by providing quality career development plans
• Advance your career by helping others in their career

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

This course prepares you to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). IAAP membership, Exam study guide, and exam voucher included.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.

Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons:

• The Administrative Professional: Technology and Procedures (eBook)

To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.

In this Certified Administrative Professional course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. It also covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology as you prepare to achieve your administrative professional certification.

You will gain event and project management skills, which include virtual meeting coordination—a skill that has become increasingly useful. Each CAP course module concludes with a quiz, helping you to effectively track your progress and test your skills. Your Certified Administrative Professional training includes IAAP membership, an exam study guide, and an exam voucher that covers the fee for the IAPP certification exam.

1. Organizational Communication (Part 1)
   1. Understanding the Workplace Team
   2. Interacting with Stakeholders
   3. Communication Essentials
2. Organizational Communication (Part 2)
   1. Networking
   2. Motivation, Leadership, And Change Management
   3. Public Speaking
   4. International Business
   5. Organizational Structures And Systems
   6. Legal And Ethical Issues
3. Business Writing and Document Production
   1. Business Writing
   2. Software Applications
   3. Managing Hardware and Software
4. Technology and Information Distribution
   1. Information Systems
   2. Telephone and Electronic Communication
   3. Copyright Laws and Intellectual Property
   4. Research and Analysis
   5. Managing Remote Meetings
   6. Information Distribution and Storage
5. Office and Records Management
   1. Filing Standards
   2. File Security
   3. Creating Workspaces
   4. Managing Materials and Supplies
6. Event and Project Management
   1. Event Scheduling And Management
   2. Travel Planning
   3. Meeting Coordination
   4. Project Management And Negotiations
7. Human Resources
   1. Human Resources Terminology and Processes
   2. Employee Handbooks, Training, and Standard Operating Procedures
   3. Employee Records and Evaluation
   4. Staffing And Onboarding
   5. Human Resource Law and Harassment
8. Financial Functions
   1. Budgeting Basics
   2. Introduction to Financial Statements
   3. Introduction to Banking and Statement Reconciliation
9. Workplace Behaviors and Activities (Part 1)
   1. Goal Setting and Creativity
   2. Problem Solving and Decision Making
   3. Time Management and Stress Management
10. Workplace Behaviors and Activities (Part 2)
    1. Planning And Controlling
    2. Multitasking
    3. Generational Distinctions
    4. Diversity and Inclusion
11. Workplace Behaviors and Activities (Part 3)
    1. Supply chain management
    2. Purchasing and logistics
    3. Scheduling
    4. Customer service
12. Becoming an Administrative Assistant and Advancing Your Career
    1. Duties and Traits
    2. Position Options
    3. Seeking Employment
    4. Career Planning

What you will learn

• Understand how to write business documents
• Managing information storage and distribution
• Recognize professional workplace activities and behaviors
• Discover best practices for managing events and meetings, travel, projects, and materials
• Identify key components of legal issues, and human resource policy and management

How you will benefit

• Obtain a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine
• Develop a career plan and resume that will be reviewed by an instructor
• Prepare to register and sit for the IAAP Certified Administrative Professional certification exam that will give you a competitive edge in the marketplace

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

This course is designed for a bookkeeper looking to formalize their education with an in-demand certification. You will get a high-level review of basic accounting concepts to prepare you to sit for and pass all four exams for the AIPB Certified Bookkeeper certification.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Microsoft Excel (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The AIPB provides the six workbooks that are required for this course:

• Mastering Adjusting Entries
• Mastering Correction of Accounting Errors
• Mastering Payroll
• Mastering Depreciation
• Mastering Inventory
• Mastering Internal Controls and Fraud Prevention

In addition to the six workbooks listed above, you will also receive:

• Two exam vouchers that cover the full cost of part one and part two of the Certified Bookkeeper exam

Books/Materials/Exam Fees are non-refundable upon registration.

Note: Due to the high cost of these items, books will not be shipped until 10-days after the student's start date. Students may request an earlier shipment by contacting their Student Advisor but will be required to acknowledge the fees involved are non-refundable.

This unique, comprehensive online bookkeeping certification course is designed for professional bookkeepers. It reinforces key bookkeeping concepts, definitions, and calculations you have likely encountered in your bookkeeping education and career and prepares you for the American Institute of Professional Bookkeepers (AIPB) national certification exam. Throughout this bookkeeper training, you will have access to resources such as videos, interactive activities, and hands-on exercises that will solidify your grasp of critical information necessary to your success as a bookkeeper. We will also use these and other tools to prepare you for the exam, including practice quizzes, exams, and strategies for conducting your preparation leading up to and encompassing the exam day.

We have assembled this online bookkeeping course to help you successfully complete the AIPB exam because the AIPB certification is a high professional standard. Becoming a Certified Bookkeeper™ (CB) can increase your earning potential, enhance your professional status, and give you a decisive edge in the job market. Parts 1 and 2 of the exam are offered at any of over 300 Prometric test centers nationwide. Parts 3 and 4 of the exam are open-book tests that come with your workbooks. CBs are to bookkeeping what Certified Public Accountants (CPAs) are to accounting: the cream of the profession.

The Certified Bookkeeper course includes prepaid vouchers with enrollment that provides access to sit for the AIPB certification exams—making it a leader among other certified bookkeeper courses. Detailed instructions regarding the certification application, exams, and the use of the vouchers at any Prometric Test Center are available within the course.

Please note: The Certified Bookkeeper course is designed for experienced bookkeepers who want to prepare for national certification. To succeed in this course, you must have at least two years of experience as a bookkeeper before enrolling. The books, materials, and exam fees are non-refundable upon registration.

1. Getting Started
2. Pretest
3. Adjusting Entries
4. Correction of Accounting Errors
5. Payroll
6. Depreciation
7. Inventory
8. Internal Controls and Fraud Prevention
9. AIPB Exam Preparation
10. Final Exam
11. Resources

What you will learn

• AIPB CB designation eligibility requirements, code of ethics, and maintenance requirements
• How to apply the concepts of accrual accounting to transactions that span fiscal periods and trace the effect of accrual and deferral transactions
• How to master the adjustment of entries, identify and correct accounting errors, and reconcile bank accounts
• How to complete book and tax depreciation, including various methods of calculating depreciation for book and tax purposes
• The basics of payroll, from paying wages to depositing and reporting taxes
• How to value inventory, record costs, make entries, and report inventory on financial statements
• How to use basic internal controls to prevent theft, embezzlement, or check and credit card fraud by employees, customers, or vendors

How you will benefit

• This product includes many videos showing concepts and bookkeeping scenarios with plenty of examples
• Interactive scenarios allow you to practice calculations and concepts described in the textbooks and lesson materials
• Upon completion of the course, you will be prepared to sit for the American Institute of Professional Bookkeepers (AIPB) exam
• You may take the exam at any Prometric Test Center

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and at the University of California at San Diego for the Extension Course and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Helene K. Liatsos

Helene K. Liatsos is a consultant for small businesses, travel agencies, and home-based business startups with more than 25 years of experience. Along with a successful career in the travel industry, working with airlines, hotels, and travel agencies, Helene established her own business management company, Home Office Management Experts, and was awarded the 2004 Home-Based Business of the Year by the U.S. Small Business Administration. As a QuickBooks Certified Advisor, she provides bookkeeping, payroll and QuickBooks training services. She holds a Bachelor of Arts from Fairleigh Dickinson University.

Sherida Habersham

Sherida Habersham is an accomplished professional from Georgia at the intersection of technology, education, and service. She started her career as a software developer specializing in human resource management (HRM), payroll, and quality systems. Over her extensive career in education, Sherida has held several roles, including program lead, college professor, and division dean for business and information systems.

Sherida holds a Doctor of Philosophy (Ph.D.) in educational psychology, a Master of Science in computer science, and a Master of Business Administration in business. With expertise in curriculum development, business systems, and instructional leadership, she is dedicated to promoting learning and development. Additionally, she has over a decade of experience as a bookkeeping and tax expert, assisting small and medium-sized businesses (SMBs) in streamlining their operations with comprehensive bookkeeping and tax support.

Becoming a Certified Credit Counselor shows clients that you hold the financial knowledge and counseling techniques needed to teach them how to improve their financial well-being.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.
• Speaker and video capabilities.
• Access to webcam for final exam proctoring.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Becoming a Certified Credit Counselor signifies that you have achieved a standard of excellence in the credit and personal finance counseling industry. Upon completing this course and passing the final exam, you will receive an industry-recognized Credit Counseling Certification from the National Association of Certified Credit Counselors (NACCC).

The knowledge gained in this course—core financial and credit concepts—is key to helping clients successfully take control of their finances. Certified Credit Counselors empower and counsel the financially stressed, implement financial plans with clients, and educate clients on finances.

This course also provides a foundation to explore additional counseling disciplines such as Housing Counselor and Student Loan Counselor. It prepares you for a career as a life coach and explores options for running your own consulting business.

1. The Defining Role of the Financial Counselor
   1. The Components of Financial Well-Being
   2. Establishing the Client/Counselor Relationship
   3. Rapport Building
   4. Poverty, Culture and Socioeconomic Variables
   5. Active Listening
   6. Asking the Right Questions
2. Taking Control of Finances
   1. The Problem-Solving Process
   2. Where the Client is Now
   3. Where the Client Wants to Go
   4. How the Client Will Get There
3. Demystifying Consumer Credit
   1. Banking Basics
   2. Credit Basics
   3. Choosing Credit Wisely
   4. Using Credit Wisely
   5. Understanding Credit Reports
   6. Credit Scoring
4. Understanding and Dealing with Debt
   1. Getting into Debt
   2. Debt Collection
   3. The Consequences of Unpaid Debt
   4. Getting Out of Debt
   5. Bankruptcy
5. Credit Counseling Today Supplement
   1. From Credit Cards to Credit Counseling
   2. Not Legal Advice or Therapy
   3. The Debt Management Plan
6. Keys to Success Review
   1. Section Review

What you will learn

• Counseling and communication techniques
• Poverty, Cultural and Socioeconomic Variables
• Understanding Consumer Protection Law
• Banking essentials
• Credit industry knowledge
• Credit scoring knowledge
• Credit counselor ethics
• Evaluating Alternatives to resolving debt

How you will benefit

• You will receive the NACCC Certified Credit Counselor designation after passing the final exam
• You will learn counseling techniques to help clients reach their financial goals
• You will learn banking and credit fundamentals to educate clients and help them eliminate debt and improve credit scores
• You will learn credit counselor ethics and other information to help future counselors work ethically, professionally, and legally

Bonnie Canty

Bonnie Canty is an attorney licensed in five states: Connecticut, Florida, Georgia, New Jersey, and New York. She obtained her Juris Doctorate degree from Hofstra School of Law and practices general law through her firm ABC Law, PLLC. She has been hired by several businesses and organizations to train, coach, and consult. Canty currently serves on the Board of Directors of the Society of Financial and Career Counseling Professionals and has been a Certified Financial Counselor for almost two decades.

Many adults turn to a financial counselor for guidance when they need to improve their finances. In this course, you will learn credit counseling and financial assessment techniques, key aspects needed to earn the designation of "Certified Financial Health Counselor".

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• Computer must have stable Internet access.
• Speakers and video capabilities are required for viewing lecture videos.
• Access to webcam for final exam proctoring.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Staying financially healthy is important regardless of the economic climate. To provide financial health counseling, one must have a strong knowledge of core financial and credit concepts. This course will prepare you for a career in financial counseling as an independent counselor or a consultant to other businesses supporting individuals.

You will learn skills that can be applied to counseling disciplines such as housing counselor, student loan counselor, or financial coach. Upon successful completion of this course, you will earn a Certified Financial Health Counselor designation from the National Association of Certified Credit Counselors. Earning this designation establishes that you have achieved a standard of excellence in training for the credit counseling, coaching, or personal finance industry.

1. The Defining Role of the Financial Counselor
   1. The Components of Financial Well-Being
   2. Establishing the Client/Counselor Relationship
   3. Rapport Building
   4. Poverty, Culture and Socioeconomic Variables
   5. Active Listening
   6. Asking the Right Questions
2. Taking Control of Finances
   1. The Problem-Solving Process
   2. Where the Client is Now
   3. Where the Client Wants to Go
   4. How the Client will Get There
3. Demystifying Consumer Credit
   1. Banking Basics
   2. Credit Basics
   3. Choosing Credit Wisely
   4. Using Credit Wisely
   5. Understanding Credit Reports
   6. Credit Scoring
4. Understanding and Dealing with Debt
   1. Getting Into Debt
   2. Debt Collection
   3. The Consequences of Unpaid Debt
   4. Getting Out of Debt
   5. Bankruptcy
5. Financial Counselor Today
   1. Ethics
   2. Consumer Resources
   3. Consumer Protection Legislation
   4. Housing Part 1
   5. Housing Part 2
   6. Housing Part 3
   7. Student Financial Aid
   8. Retirement Planning

What you will learn

• Credit industry and scoring knowledge
• Credit/financial counselor ethics
• Banking and finance essentials
• Counseling, motivation and communication techniques
• Fundamentals of consumer protection law
• Housing, retirement, and student loan information

How you will benefit

• You will learn effective counseling techniques for guiding clients towards reaching financial goals
• You will learn banking and credit fundamentals needed to educate clients and help them eliminate debt and improve credit scores
• Contains credit counselor ethics and other information to help future counselors work ethically, professionally and legally
• You will receive the Certified Financial Health Counselor designation after passing the final exam

Bonnie Canty

Bonnie Canty is an attorney licensed in five states: Connecticut, Florida, Georgia, New Jersey, and New York. She obtained her Juris Doctorate degree from Hofstra School of Law and practices general law through her firm ABC Law, PLLC. She has been hired by several businesses and organizations to train, coach, and consult. Canty currently serves on the Board of Directors of the Society of Financial and Career Counseling Professionals and has been a Certified Financial Counselor for almost two decades.

The Certified Internal Auditor (CIA) teaches the IIA's International Standards for the Professional Practice of Internal Auditing (Standards) and aspects of mandatory guidance under the IPPF.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. You will receive unlimited Practice Assessments, and a PDF textbook with the course.

Please note: You will receive a digital book if the physical book is on backorder.

The Certified Internal Auditor (CIA) is an online CIA Exam Review course, which utilizes an adaptive learning platform that focuses your study on your weaker areas and reduces your overall study time. After the Assessment Phase to identify areas of weakness, you will be able to use our reporting features to concentrate additional learning on specific areas of the textbook. The Adaptive Study feature of the course automatically selects questions for you to study based upon previous scoring history and IIA Category Weighting.

The CIA review course begins with the IIA's International Standards for the Professional Practice of Internal Auditing (Standards) and aspects of mandatory guidance under the IPPF. It also focuses on managing an internal audit project and culminates with concepts related to internal control, risk, governance, and technology. Upon completion of the study of each exam section of the course, you will be prepared to sit for and pass that section of the Certified Internal Auditor Examination.

1. Part 1 – Internal Audit Basics
   1. Mandatory Guidance
      1. Definition of Internal Auditing
      2. Code of Ethics
      3. International Standards
   2. Internal Control / Risk
      1. Types of Controls
      2. Management Control Techniques
      3. Internal Control Framework Characteristics and Use
      4. Alternative Control Frameworks
      5. Risk Vocabulary and Concepts
      6. Fraud Risk Awareness
   3. Conducting Internal Audit Engagements – Audit Tools and Techniques
      1. Data Gathering
      2. Data Analysis and Interpretation
      3. Data Reporting
      4. Documentation / Work Papers
      5. Process Mapping, Including Flowcharting
      6. Evaluate Relevance, Sufficiency, and Competence of Evidence
2. Part 2 – Internal Audit Practice
   1. Managing the Internal Audit Function
      1. Strategic Role of Internal Audit
      2. Operational Role of IA
      3. Establish Risk-Based IA Plan
   2. Managing Individual Engagements
      1. Plan Engagements
      2. Supervise Engagement
      3. Communicate Engagement Results
      4. Monitor Engagement Outcomes
   3. Fraud Risks and Controls
      1. Consider the potential for fraud risks and identify common types of fraud associated with the engagement area during the engagement planning process
      2. Determine if fraud risks require special consideration when conducting an engagement
      3. Determine if any suspected fraud merits investigation
      4. Complete a process review to improve controls to prevent fraud and recommend changes
      5. Employ audit tests to detect fraud
      6. Support a culture of fraud awareness, and encourage the reporting of improprieties
      7. Interrogation/investigative techniques – Awareness Level (A)
      8. Forensic auditing – Awareness Level (A)
3. Part 3 – Internal Audit Knowledge Elements
   1. Governance / Business Ethics
      1. Corporate/Organizational Governance Principles – Proficiency Level (P)
      2. Environmental and Social Safeguards
      3. Corporate Social Responsibility
   2. Risk Management - Proficiency Level (P)
      1. Risk Management Techniques
      2. Organizational Use of Risk Frameworks
   3. Organizational Structure/Business Processes and Risks
      1. Risk/Control Implications of Different Organizational Structures
      2. Structure
      3. Typical Schemes in Various Business Cycles
      4. Business Process Analysis
      5. Inventory Management Techniques and Concepts
      6. Electronic Funds Transfer (EFT)/Electronic Data Interchange (EDI)/E-commerce
      7. Business Development Life Cycles
      8. The International Organization for Standardization (ISO) Framework
      9. Outsourcing Business Processes
   4. Communication
      1. Communication
      2. Stakeholder Relationships
   5. Management / Leadership Principles
      1. Strategic Management
      2. Organizational Behavior
      3. Management Skills/Leadership Styles
      4. Conflict Management
      5. Project Management / Change Management
   6. IT / Business Continuity
      1. Security
      2. Application Development
      3. System Infrastructure
      4. Business Continuity
   7. Financial Management
      1. Financial Accounting and Finance
      2. Managerial Accounting
   8. Global Business Environment
      1. Economic / Financial Environments
      2. Cultural / Political Environments
      3. Legal and Economics—General Concepts
      4. Impact of Government Legislation and Regulation on Business

What you will learn

• Master the foundations of an internal auditor
• Apply internal audit best practices to your daily work routine
• Reduce financial risk for employers
• Develop exam time management and pacing

How you will benefit

• Prepare yourself to work as an internal auditor or risk manager
• Develop the skills needed to pass various CIA exams, including parts 1, 2, and 3
• Become an asset to your employer by reducing your organization's chance of financial risks
• Demonstrate your proficiency with internal staff and external clients

This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.

This course prepares you for the ASQ Certified Six Sigma Black Belt Examination and equips you to apply Six Sigma concepts and methods as a practitioner or consultant.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Excel (not included with enrollment)
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Certified Six Sigma Black Belt Handbook
• An Introduction to Six Sigma and Process Improvement

Please note: You will receive a digital book if the physical book is on backorder.

Are you interested in obtaining a highly-valued and much-sought-after professional certification? If so, the Certified Six Sigma Black Belt course is for you! The Six Sigma methodology is a data-driven approach to removing defects and improving processes at any organization. As a Six Sigma Black Belt, you will be responsible for initiating projects and directing the efforts of company teams. In addition to mastering key Six Sigma concepts and methods, you'll obtain valuable information that will prepare you for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ).

Learn how to effectively apply the elements and methods of Six Sigma. Understand how a vast body of knowledge relates to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods.

Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. Learn the basics of advanced Six Sigma tools such as design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.

1. Organization-Wide Planning and Deployment
   1. Fundamentals of Six Sigma and Lean
   2. Strategic Planning
2. Organizational Process Management and Measures
   1. Roles and Responsibilities
   2. Change Management
3. Team Management
   1. Team Dynamics
   2. Team Training
4. Voice Customer
   1. Customer Identification
   2. Data Collection Requirements
5. Business Case, Project Management, Analytical Tools
   1. Project Justification
   2. Project Management Tools
6. Process Characteristics, Data Collection, Measurement Systems
   1. Sampling
   2. Metrology
7. Basic Statistics and Probability
   1. Distributions
   2. Tests for Dispersion and Central Tendency
8. Process Capability
   1. Cp, Cpk
   2. Pp, Ppk
9. Relationships Between Variables and Hypothesis
   1. Correlation
   2. Linear Regression
   3. Tests for Means, Variances, Proportions.
10. Failure Mode and Effects Analysis and Additional Analysis Methods
    1. Risk Management
    2. Gap Analysis
11. Design of Experiments
    1. One Factor
    2. Full Factorial
12. Lean Methods
    1. Cycle Time Reduction
    2. Kaizen
13. Control Methodologies
    1. Statistical Process Control
    2. Control Charts
14. Design for Six Sigma Framework and Methodologies
    1. Common Methods
    2. DFX

What you will learn

• Certified Six Sigma Black Belt
• Understand the DMAIC (define, measure, analyze, improve, control) model
• Gain knowledge of the Six Sigma business case and related strategic planning and voice of the customer requirements
• Differentiate between key Six Sigma metrics and define processes, problems, and opportunities by applying brainstorming and critical to quality
• Find out the basics of flowcharts and learn how to develop/test hypotheses
• Determine how to define, plan, implement, and complete a project by creating project deliverables that satisfy stakeholders
• Discover the power of work breakdown structure (WBS), Gantt charts, and network scheduling methods

How you will benefit

• You will be prepared for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ)
• Obtain guidance through the use of ASQ's Six Sigma's Body of Knowledge (BOK) as a path forward approach

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Prepare for Six Sigma Green Belt certification by mastering the contents of the American Society for Quality (ASQ) Six Sigma Green Belt body of knowledge.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• An Introduction to Six Sigma and Process Improvement
• The Certified Six Sigma Green Belt Handbook

Please note: You will receive a digital book if the physical book is on backorder.

Do you want to improve your business credentials or enter a new career as a quality specialist? The Six Sigma methodology is a data-driven approach to removing defects and improving processes in any business. Wherever you are on your career path, earning your Six Sigma Green Belt certification will allow you to stay a step ahead. This Six Sigma training course will teach you process improvement from start to finish and prepare you for the Six Sigma Green Belt certification offered through the American Society for Quality (ASQ).

Six Sigma Green Belts are employees who spend some of their time on process improvement teams. They analyze and solve quality problems, and are involved with quality improvement projects. Comprehensive Six Sigma courses are designed for individuals who want to deliver meaningful results and lasting impacts in the areas of quality, cost containment, revenue enhancement, and customer satisfaction.

This course teaches the framework of the ASQ Six Sigma Green Belt Body of Knowledge and how to apply key process improvement methods and concepts in various settings, including manufacturing, service, and not-for-profit organizations. It allows you to test and apply the framework through quizzes, engaging exercises, fun games, and case studies. This unique course design provides on-the-job readiness to analyze quality problems and be involved in continuous improvement projects in the real world. It's one of the best online courses for Six Sigma certification prep.

1. Six sigma and organizational goals
   1. Value of six sigma
   2. Organizational goals and six sigma projects
   3. Organizational drivers and metrics
2. Lean principles in the organization
   1. Lean concepts
   2. Value-streaming mapping
3. Design for six sigma (DFSS) methodologies
   1. Road maps for DFSS
   2. Basic failure mode and effects analysis (FMEA)
   3. Design FMEA and process FMEA
4. Voice of the customer (VOC), Project identification, Project management basics
   1. Customer identification
   2. Customer data
   3. Customer requirements
   4. Project selection
   5. Process elements
   6. Benchmarking
   7. Process inputs and outputs
   8. Owners and stakeholders
   9. Project charter
   10. Project scope
   11. Project metrics
   12. Project planning tools
   13. Project documentation
   14. Project risk analysis
   15. Project closure
5. Management and planning tools, Business results for projects
   1. Process performance
   2. Communication
   3. Team dynamics and performance
   4. Team stages and dynamics
   5. Team roles and responsibilities
   6. Team tools
   7. Team Communication
6. Process analysis and documentation, Probability and statistics
   1. Basic probability concepts
   2. Central limit theorem
   3. Statistical distributions
7. Collecting and summarizing data
   1. Types of data and measurement scales
   2. Sampling and data collection methods
   3. Descriptive statistics
   4. Graphical methods
8. Measurement system analysis (MSA)
9. Process and performance capability
   1. Process performance vs. process specifications
   2. Process capability studies
   3. Process capability (Cp, Cpk) and process performance (Pp, Ppk) indices
   4. Short-term vs. long-term capability and sigma shift
10. Exploratory data analysis
    1. Multi-vari studies
    2. Correlation and linear regression
    3. Hypothesis testing
    4. Basics
    5. Tests for means, variances, and proportions
11. Design of experiments (DOE)
    1. Basic terms
    2. DOE graphs and plots
12. Root cause analysis, Lean Tools
    1. Waste elimination
    2. Cycle-time reduction
    3. Kaizen and kaizen blitz
13. Statistical process control (SPC)
    1. SPC Basics
    2. Rational subgrouping
    3. Control charts
14. Control plan, Lean tools for process control
    1. Total productive maintenance (TPM)
    2. Visual factory

What you will learn

• Certified Six Sigma Green Belt
• Why organizations implement Six Sigma and the relationship between lean concepts and Six Sigma
• How to apply Six Sigma in product and process design and apply the voice of the customer (VOC) to the voice of the process (VOP)
• How to incorporate high-performing team concepts
• How to apply process control as a replacement for appraisal/inspection
• How to use statistical distributions and apply design of experiments (DOE)

How you will benefit

• You will be prepared for the Lean Six Sigma Green Belt Certification exam
• You will be prepared for careers such as Process Improvement Analyst, Six Sigma Green Belt Consultant, Quality Control/Quality Assurance Supervisor, Quality Technician, and more

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Train to become a Certified Supply Chain Professional (CSCP). This course covers all facets of supply chain management.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Excel (not included in enrollment)
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Principles of Supply Chain Management: A Balanced Approach, by Joel D. Wisner, Keah-Choon Tan, and G. Keong Leong

Please note: You will receive a digital book if the physical book is on backorder.

This 100% online supply chain management course will provide a holistic view of supply chain management and fully prepare you for the Certified Supply Chain Professional certification exam. You will learn how to translate the connection between the areas of planning, sourcing, manufacturing, and delivering into an integrated supply chain.

By course completion, you will have a firm understanding of mitigation strategies, operationalize risk management practices, and how to implement cost reduction measures. This combination of skills will drive the efficiency of your supply chain and give you a competitive edge in the market.

1. Introduction to Supply Chain Management
   1. The Origins of Supply Chain
   2. Supply Chain Management Accounting and Finance
   3. Supply Chain Strategy
   4. Supply Chain Planning and Execution
   5. Business Strategy
2. Purchasing Management
   1. Management Roles
   2. Purchasing, Procurement
   3. Supplier Negotiation
   4. Outsourcing
   5. Purchasing Decisions
3. Creating and Managing Supplier Relationships
   1. Supplier Relationship Management
   2. Supplier Relationship Development
   3. Establishing Criteria
   4. Distributors
   5. Supplier Contracts
4. Ethical and Sustainable Sourcing
   1. Sourcing
   2. Sustainability
   3. Benchmarks
   4. Social and Environmental Impacts of Sourcing
   5. Customer Impacts of Ethical and Sustainable Sourcing
5. Demand Forecasting
   1. Demand Forecasting Concepts and Techniques
   2. The Importance of Forecasting
   3. Demand Planning
   4. Forecasting Methods
   5. Forecasting Models
6. Purchasing Management
   1. Project Management
   2. Creating and Managing Supplier Relationships
   3. Resource Planning Systems
7. Inventory Management
   1. Inventory Management
   2. Financial Statements
   3. Inventory and the Flow of Materials
   4. Inventory Tracking Methods
8. Midterm
9. Process Management – Lean and Six Sigma
   1. Lean Thinking
   2. Kanban Systems
   3. Quality Management and Quality Control
   4. Six Sigma
   5. Statistical Tools
10. Domestic U.S. and Global Logistics
    1. Transportation Fundamentals
    2. Internal Supply Chain Management
    3. International Import Export Standards
    4. Modes of Transportation
    5. Corporate Social Responsibility
11. Customer Relationship Management
    1. Customer Relationship Management
    2. Customer Value
    3. Designing a Successful CRM Program
    4. The Supply Chain Role in Customer Satisfaction
    5. Predicting Customer Behaviors
12. Global Location Decisions
    1. Global Location Decisions
    2. Direct Shipment Strategies
    3. Intermediate Storage Point Strategies
    4. Distribution Channels
13. Service Response Logistics
    1. Service Industries
    2. Supply Chain Services and Management
    3. Methods to Improve Service Productivity
    4. Service Location and Layout Strategies
14. Supply Chain Process Integration
    1. Integration Model
    2. Network Optimization
    3. Overcoming Obstacles
    4. New Product Integration
15. Performance Measurements
    1. Compliance
    2. Supply Chain Metrics
    3. Measure, Analyze and Improve the Supply Chain
    4. Risks
    5. Balanced Scorecard and SCOR Model
16. Your Career Roadmap (optional)
    1. Your Skills and Talents
    2. Your Resume
    3. The Cover Letter
    4. Using Email and Social Media
    5. Networking
    6. Acing the Interview
    7. Negotiating Your Salary
    8. After You Land the Job
17. Final Exam

What you will learn

• Supply Chain Management and Operations
• Purchasing and Supplier Management
• Ethical and Sustainable Sourcing
• Inventory and Demand Forecasting
• Resource Planning Systems
• Process Management and Six Sigma in the Supply Chain
• Customer Relationship Management
• Globalization

How you will benefit

• Passing the certification test will improve hiring potential, likely increase salary, and add professional value and marketability
• Increase in supply chain management skills and knowledge
• Increase in customer satisfaction
• Expanded view of the supply chain industry

Wayne Durr

Wayne Durr is a global supply chain manager with over 30 years of supply chain experience with the US Army, the US Government, Fortune 500 companies and startups. In his tenure as supply chain professional, he has held the titles strategic buyer, senior demand forecaster and ISO 9001 auditor, amongst others. Wayne has Doctorate in Business Administration (DBA) (ABD), an MBA in supply chain and operations and Six Sigma Master Black Belt.

Learn to prepare individual tax returns for almost all U.S. taxpayers! With this innovative course, you can start working and earning money while completing your course work.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following materials will be shipped to you approximately 7-10 business days after enrollment:

• Federal Forms
• Federal Worksheets
• Instructions
• Publication
• Tax Preparer Resources

A Chartered Tax Professional (CTP) is someone who has completed a specific series of tax courses in individual and small business income tax preparation. This nationally-recognized online chartered tax advisor course will help you to master tax preparation for individuals, small businesses, partnerships, and sole proprietorships while also helping you to earn your CTP professional credential.

The Chartered Tax Professional certificate program provides a thorough review of individual income tax fundamentals before diving into small business income tax preparation. First, you will gain essential knowledge and skills necessary for effective tax filing and planning, exploring a wide range of topics, including the preparation of forms such as W-2, 1099, and Form 1040, along with critical interview techniques and an understanding of filing requirements, exemptions, dependents, and much more.

Key credits and deductions are also discussed, including the Earned Income Tax Credit, childcare credits, and itemized deductions, while addressing specific scenarios such as self-employment, rental properties, and adjustments to income. Lastly, your Chartered Tax Advisor course covers small business tax essentials, such as business types, accounting methods, various forms of taxes like partnership and corporation tax issues and understanding the specifics of non-profit tax preparation.

After successfully completing the Chartered Tax Professional course, you will be qualified to prepare individual tax returns for almost all U.S. taxpayers and will also have the tax knowledge to successfully pass the Special Enrollment Examination (SEE). The Special Enrollment Examination (SEE) is a test that individuals can take to become an Enrolled Agent in the U.S. The Enrolled Agent credential is issued and regulated by the Internal Revenue Service (IRS).

California Residents: If you live in California, you must meet the requirements of the California Tax Education Council (CTEC) to become licensed to practice as a California Tax Preparer. In that case, you should instead take the Chartered Tax Professional for California Residents course, which will enable you to meet the CTEC requirements while also earning your professional CTP designation.

Oregon Residents: This course is not suitable for Oregon residents. If you are looking to become licensed in Oregon, you must pass the Oregon Basic Tax Preparer Course and pass an exam through the Oregon Board to Tax Practitioners. You can find more details on the Oregon Board of Tax Practitioners website.

1. Individual Income Tax Preparation
   1. Comprehensive Income Tax Course
      1. Electronic Filing
      2. W-2 and 1099 Forms
      3. Form 1040 (1040 EZ/A)
      4. Interview Techniques
      5. Filing Requirements
      6. Filing Status
      7. Exemptions and Dependents
      8. Earned Income Tax Credit
      9. Due Diligence
      10. Child Care and Tax Credit
      11. Interest and Dividends
      12. Other Income
      13. Adjustments to Income
      14. Moving Expenses
      15. Itemized Deductions
      16. Employee Business Expenses
      17. Sale of Real Estate
      18. Depreciation: MACRS and ACRS
      19. Self-employment
      20. Filing Requirements
      21. Rental Property
      22. Capital Gains and Losses
      23. Education Expenses and Plans
      24. Education Tax Benefits
      25. IRAs and Retirements Plans
      26. Ethics
      27. Kiddie Tax
      28. Taxpayer Relief Act of 1977
      29. Tax Saving Ideas
      30. Alternative Minimum Tax
      31. Office-in-Home
      32. Injured and Innocent Spouse
      33. Penalties
      34. Extension
      35. Amended Returns
   2. Advanced Income Tax Course: Level I
      1. Earned Income Credit
      2. Clergy
      3. Investments
      4. At-risk Rules
      5. Passive Activities
      6. Injured and Innocent Spouse
      7. Tax Credits, Special Credits
      8. COGS, Business Start-up
      9. Depreciation
      10. Amortization
      11. Section 179
      12. Employee Business Expense
      13. Office in Home
      14. Auto Expenses
      15. Self-employment Tax
      16. Statutory Employees
      17. Capital Gains and Losses
      18. Basis of Property
      19. Sale of Stock
      20. Installment Sales
      21. Rental Properties
      22. K-1s and 1099s
      23. Sale of Business Property
      24. Estimated Taxes
      25. Extensions
   3. Advanced Income Tax Course: Level II
      1. Amended Tax Returns for Individuals
      2. Special Needs and Concerns of Seniors
      3. Tax Issues for High-income Taxpayers
      4. Net Operating Losses
      5. Schedule D: Special Issues
      6. Tax Issues for Divorced Taxpayers
      7. Tax Planning Tips and Strategies
      8. Responding to the IRS
      9. Part-year Resident State Tax Preparation Principles
      10. Nonresident Alien Returns: Form 1040NR
2. Small Business Income Tax Preparation
   1. Small Business Income Tax Course: Level I
      1. Introduction to Small Business Tax Preparation
      2. Business Types
      3. Accounting Methods
      4. Financial Statements
      5. Business Income
      6. Schedule C
      7. COGSand Inventory
      8. Depreciation
      9. Section 179 Deduction
      10. Contractor vs. Employee
      11. Sale of Business Property
      12. Partnerships
      13. Corporations: C, S, LLC
      14. Employee Taxes
      15. Excise Taxes
      16. Estate Taxes
      17. Extensions
      18. Estimates
      19. Employee Benefits
      20. Retirement Plans
   2. Small Business Income Tax Course: Level II
      1. Understanding the Balance Sheet
      2. Partnership Issues
      3. Corporation Issues
      4. General Business Credits
      5. Tax Issues Related to Buying a Business
      6. Sale or Liquidation of Business
      7. Profit or Loss From Farming: Schedule F
      8. Amended or Corrected Business Returns
      9. What to Do When You Owe the IRS?
      10. Tax Preparation for Non-profits: 501(c)(3), 501(c)(4), 501(c)(6), etc.

What you will learn

• Master preparing taxes for individuals, small businesses, partnerships, and sole proprietorships
• Prepare for the IRS Enrolled Agent exam
• Learn how to conduct a professional tax preparation client interview
• Practice and work as a qualified tax professional
• Learn how to prepare tax returns for all individual U.S. taxpayers
• Understand the ethical responsibilities of tax professionals

How you will benefit

• Develop a professional vocabulary and the communication skills required to flourish in the accounting world
• Become qualified to prepare taxes for a variety of tax-holders and small companies
• Possess the necessary knowledge and skillset required to pass the IRS Enrolled Agent exam

Instructor support is provided through email by experienced practicing tax professionals employed by Peoples Income Tax, Inc., a sister company of The Income Tax School.

With this innovative online course, you can become qualified as a California Tax Preparer through the California Tax Education Council (CTEC) and start working and earning money while completing your course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following materials will be shipped to you approximately 7-10 business days after enrollment:

• Federal Forms
• Federal Worksheets
• Instructions
• Publication
• Tax Preparer Resources

The Chartered Tax Professional for California Residents course will help you become qualified as a California Tax Preparer through the California Tax Education Council (CTEC). The course is composed of six modules in Federal income tax preparation that will prepare you for the Special Enrollment Examination (SEE), plus a California supplement. The Special Enrollment Examination (SEE) is a test that individuals can take to become an Enrolled Agent in the United States. The Enrolled Agent credential is issued and regulated by the Internal Revenue Service (IRS).

After successfully completing the Federal and California lessons, you'll be qualified to prepare individual tax returns for almost all U.S. and California taxpayers.

Note: If you do NOT live in California, you aren't required to take this California version of the course. If you don't need to or don't wish to learn California tax preparation, you should take the regular Chartered Tax Professional course instead of the California version.

Oregon Residents: This course is not suitable for Oregon residents. If you are looking to become licensed in Oregon, you must pass the Oregon Basic Tax Preparer Course and pass an exam through the Oregon Board to Tax Practitioners. You can find more details on the Oregon Board of Tax Practitioners website.

1. California Income Tax Preparation
   1. California CTEC Income Tax Supplement
      1. Electronic Filing
      2. W-2 and 1099 Forms
      3. Form 540 and 540A
      4. Filing Requirements
      5. Filing Status
      6. Exemptions and Dependents
      7. Dependent Care and Tax Credits
      8. Various Sources of Income
      9. Additions and Subtractions from Income
      10. Itemized Deductions
      11. Resident and Nonresident Returns
      12. Employee Business Expenses
      13. Sale of Real Estate
      14. Depreciation: MACRS and ACRS
      15. Community Property Rules
      16. Self-Employment
      17. Rental Property
      18. Capital Gains and Losses
      19. Ethics
      20. Penalties
      21. Extensions
      22. Amended Returns
      23. Political Activity Expenses
      24. Withholding on Nonresident Sales of Real Property
      25. Common Law Test for Employment
      26. Statutory Employees
      27. Independent Contractor Reporting Requirements
      28. Credit for Taxes Paid to Other States
      29. California Business and Professional Code
2. Individual Income Tax Preparation
   1. Basic Income Tax Module
      1. Electronic Filing
      2. W-2 and 1099 Forms
      3. Form 1040 (1040 EZ/A)
      4. Interview Techniques
      5. Filing Requirements
      6. Filing Status
      7. Exemptions and Dependents
      8. Earned Income Tax Credit
      9. Due Diligence
      10. Child Care and Tax Credit
      11. Interest and Dividends
      12. Other Income
      13. Adjustments to Income
      14. Moving Expenses
      15. Itemized Deductions
      16. IRAs and Retirement Plans
   2. Intermediate Income Tax Module
      1. Employee Business Expenses
      2. Sale of Real Estate
      3. Depreciation: MACRS and ACRS
      4. Self-employment
      5. Rental Property
      6. Capital Gains and Losses
      7. Education Expenses and Plans
      8. Education Tax Benefits
      9. Ethics
      10. Kiddie Tax
      11. Taxpayer Relief Act of 1977
      12. Tax Saving Ideas
      13. Alternative Minimum Tax
      14. Office-in-Home
      15. Injured and Innocent Spouse
      16. Penalties
      17. Extensions
      18. Amended Returns
   3. Advanced Income Tax Module: Level I
      1. Earned Income Credit
      2. Clergy
      3. Investments
      4. At-risk Rules
      5. Passive Activities
      6. Injured and Innocent Spouse
      7. Tax Credits, Special Credits
      8. COGS, Business Start-up
      9. Depreciation, Amortization, and Section 179
      10. Employee Business Expense
      11. Office in Home
      12. Auto Expenses
      13. Self-employment Tax
      14. Statutory Employees
      15. Capital Gains and Losses
      16. Basis of Property
      17. Sale of Stock
      18. Installment Sales
      19. Rental Properties
      20. K-1s and 1099s
      21. Sale of Business Property
      22. Estimated Taxes
      23. Extensions
   4. Advanced Income Tax Module: Level II
      1. Amended Tax Returns for Individuals
      2. Special Needs and Concerns of Seniors
      3. Tax Issues for High-income Taxpayers
      4. Net Operating Losses
      5. Schedule D: Special Issues
      6. Tax Issues for Divorced Taxpayers
      7. Tax Planning Tips and Strategies
      8. Responding to the IRS
      9. Part-year Resident State Tax Preparation Principles
      10. Nonresident Alien Returns: Form 1040NR
3. Small Business Income Tax Preparation
   1. Introduction to Small Business Tax Preparation
      1. Business Types
      2. Accounting Methods
      3. Financial Statements
      4. Business Income
      5. Schedule C
      6. COGS and Inventory
      7. Depreciation
      8. Section 179 Deduction
      9. Contractor vs. Employee
      10. Sale of Business Property
      11. Partnerships
      12. Corporations: C, S, LLC
      13. Employee Taxes
      14. Excise Taxes
      15. Estate Taxes
      16. Extensions
      17. Estimates
      18. Employee Benefits
      19. Retirement Plans
   2. Small Business Income Tax Course: Level II
      1. Understanding the Balance Sheet
      2. Partnership Issues
      3. Corporation Issues
      4. General Business Credits
      5. Tax Issues Related to Buying a Business
      6. Sale or Liquidation of Business
      7. Profit or Loss From Farming: Schedule F
      8. Amended or Corrected Business Returns
      9. What to Do When You Owe the IRS?
      10. Tax Preparation for Non-profits: 501(c)(3), 501(c)(4), 501(c)(6), etc.

What you will learn

• Practice as a qualified tax professional
• Prepare tax returns for individuals, small businesses, corporations, partnerships, and sole proprietors
• Conduct a professional tax preparation client interview
• Provide tax planning for individuals and small business owners
• Meet the IRS e-File and due diligence requirements for tax practitioners
• Understand the ethical responsibilities of tax professionals
• Prepare for the Special Enrollment Examination (SEE) exam

How you will benefit

• Complete the modules of the CTP course and accumulate the required 500 hours of experience as a tax professional to qualify for the prestigious Chartered Tax Professional designation
• Earn your CTP certificate
• Gain the tax knowledge and experience to prepare for the IRS Enrolled Agent (EA) exam
• Become qualified to prepare individual tax returns for almost all U.S. and California taxpayers

Instructor support is provided through email by experienced practicing tax professionals employed by Peoples Income Tax, Inc., a sister company of The Income Tax School.

This online course will teach you how to drive traffic, generate leads, and increase conversion through well-defined marketing strategy.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Digital marketing is one of the fastest growing industries globally. With more customers shopping online, many organizations are using marketing strategies like paid advertising, email, and SEO to reach new audiences. This course will teach you how to leverage your talent to plan and implement digital marketing campaigns.

You will learn how to integrate digital, social, and content marketing verticals to drive engagement and build a sales funnel. You will also learn best practices for using today's most effective marketing tools. Topics include direct marketing, market research, Google AdWords, and more.

1. Introduction to Marketing
2. The Marketing Mix
3. Market Research
4. Market Trends
5. International Marketing
6. Sustainable Marketing
7. Brand Management
8. Analyzing consumer behavior
9. Project work
10. Financial planning
11. Integrated Marketing Planning
12. Put it into action
13. Direct Marketing Planning
14. Putting direct marketing into action
15. Websites for Marketing
16. Develop original concepts
17. Writing Copy
18. Develop Advertising Campaign
19. Multiplatform Digital Advertising
20. SEO Strategy
21. Social Media Engagement
22. Google AdWords
23. Email Marketing

What you will learn

• Foundations of digital marketing, including email, and PPC
• Content marketing best-practices, including copywriting, SEO, and editorial calendars
• Campaign management, including budgets, planning, and implementation

How you will benefit

• Increase your employability by understanding all aspects of a sales strategy
• By learning to manage your customer's experience you will be able to generate more sales and quality reviews, creating a positive feedback sales loop
• Improve your customer relationship management skills
• Be prepared for sales management roles

Liselle Turner

Liselle Turner is a content writer and project manager. In addition to her background in advertising, she has worked in the learning and development industry. Turner holds a Bachelor of Business, a Diploma of Hospitality and Management, and a Certificate IV in Assessment and Workplace Training.

Build a strong foundation in the skills needed to succeed as an entrepreneur. You'll learn how to use financial techniques, legal structures, funding sources and more to grow your start-up business.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office Word.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Entrepreneurship: Theory, Process, Practice, by Donald F. Kuratko

Please note: You will receive a digital book if the physical book is on backorder.

Delve into the world of entrepreneurship, from generating an idea to writing a business plan and launching your new successful business.

The Entrepreneurship and Small Business (ESB) is a certification from Certiport, sponsored by Intuit and the Network for Teaching Entrepreneurship, that ensures tomorrow's leaders are prepared with the toolkit they need to get ahead in today's competitive landscape.

In this business owner course, you will refine your start-up idea and learn practical steps to launch your business as you prepare for the ESB certification. You will learn foundational business principles of an entrepreneurship venture, such as legal structure and requirements, funding sources, intellectual property law, operations, marketing, advertising, and finances.

ESB certification prepares you to pursue additional postsecondary training or elect to enter the small business sector immediately upon high school graduation. So, whatever business venture you want to start, an ESB credential validates your understanding of core business principles, including the essentials needed to launch and maintain a successful business.

You should have key conceptual knowledge of entrepreneurial and small business principles through at least 150 hours of instruction to take the ESB certification exam, which this entrepreneurship course meets. Successfully completing this business start-up training course will validate that you possess the skills and knowledge to work in a middle-skill trade profession as your own boss and/or in other related entrepreneur and small business roles.

1. The Entrepreneur
2. Opportunity Recognition
3. Starting Up
4. Funding the Venture
5. Ethics and Sustainability
6. Human Capital
7. Intellectual Property
8. Operating Procedures
9. Marketing
10. Advertising
11. Financial Statements
12. Cash Flow Management

What you will learn

• Identify the characteristics, risks, benefits, opportunities, and drawbacks of being an entrepreneur
• Assess the demand for an opportunity and its value proposition
• Determine the appropriate legal structure, required licenses, and regulations for your business
• Investigate intellectual property law for entrepreneurs
• Understand your operational costs and growth strategy for your business
• Use financial statements to assess profitability and break-even analysis for your business
• Leverage this business start-up training course to design a business plan for your venture

How you will benefit

• Stand out and achieve your business goals with your Entrepreneurship and Small Business (ESB) certification
• Expand your toolkit with a completed business plan, which can be updated at any given time to allow you up-to-date information for decision-making
• Demonstrate you possess crucial knowledge of the foundational business principles needed to progress forward for business decision-making success

David Harkins

David Harkins is a business leader with a background in executive coaching and consulting. His work focuses on entrepreneurial thinking, leadership development, and operational innovation to help businesses and organizations deepen social impact and strengthen performance. His past roles include Vice President of Strategic Services at the Jackson Group, Chief Marketing Officer (CMO) for software engineering firm Geneer and Vice President of Marketing and Product Development for Nykamp Consulting Group. He earned a Master of Entrepreneurship from Western Carolina University and a BBA in entrepreneurial and small business management from American Public University.

Learn the skills you need to be a successful freight broker or a freight agent in this fast-growing industry. This online freight broker training course provides you with detailed information about the freight broker sector of the transportation industry and about the brokerage process from start to finish.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Start your career as a freight broker or agent with our online freight agent and freight broker training! The course provides you with the comprehensive skills needed to build a successful freight brokerage or begin working for a broker. Learn the foundational aspects of brokering shipments—from laws and terminology to valuable tools and software. You will also learn how to set up your freight brokerage business and manage contracts and forms, as well as how to find shippers and do ratings.

This combined freight broker and freight agent training will help you gain the knowledge, insight, and direction to stand out in this growing industry. You will learn the differences between a freight broker and an agent, their various duties and responsibilities, and the laws and legal requirements for both.

In the freight agent training portion of the course, learn where and how to find your shippers and loads, how to locate authorized and dependable motor carriers, how to determine market rates based on supply and demand, and how to handle your day-to-day operations. In the freight broker training portion of the course, learn how to choose a company name, check your state for requirements, register your freight brokerage, decide on your insurance needs, and secure operating capital.

You will also develop important qualities and skills needed as a freight broker or agent, such as how to set your goals and market yourself, set up and organize your office, recordkeeping and back-office procedures, how to choose a freight brokerage, and best practices for operating software.

After completing this freight agent and freight broker training, you will understand the steps of setting up carrier and shipper packets and contracts, marketing and advertising avenues, rate quotes, how to interact with shippers and carriers to keep lines of communication open, and valuable negotiation skills needed as a freight broker or agent.

Job Opportunity and Resources

Brooke Transportation Training Solutions hosts a Freight Broker/Agent Resources Day event, which includes a virtual option held one Friday a month exclusively for course graduates. During this virtual option, all Freight Broker/Agent course graduates have the opportunity to join the Resource Day to hear participating brokers give presentations regarding agent opportunities with their company. Graduates are provided with additional valuable resources that can significantly benefit them in their freight brokerage/agency operations. Brooke Transportation is the only training provider currently offering this excellent resource.

1. The Basics of Freight Brokering
2. Setting Up Your Business
3. Setting Goals for Your Business
4. Setting Up Your Shipper Packet and Your Carrier Packet
5. Operations and Using Operations Software
6. Types of Freight and Exploring Niche Markets
7. Transportation Law
8. Broker-Carrier Contracts
9. Broker-Shipper Contracts
10. Insurance for Carriers and Brokers
11. Recordkeeping, Accounting, and Financial Management
12. Determining Your Rate Quotes
13. Carrier Relations and Solutions for Success
14. Sales and Profitability
15. Advanced Marketing
16. Develop Your Negotiation Skills

What you will learn

• Watch our training video Freight Broker/Agent training to discover an overview of what you'll learn in this course
• The basics of freight brokering, and qualifications needed for freight brokers and freight agents
• How to set up an office, goals, and a corporate identity for a freight brokering business
• How to set up a shipper and carrier packet for a freight brokering business
• Software used for accounting and operations and how the transportation law affects a freight brokering business
• The terms, insurance requirements, liabilities, policies, and recordkeeping best practices involved in contracts between the broker, carrier, and shipper
• Ways to determine rate quotes between your freight brokerage, the shipper, and the carrier using negotiation and sales techniques

How you will benefit

• Obtain insight into the industry to determine which avenue fits you best and will give you guidance to obtain the highest ratios for success
• Understand why great software, quality contracts, and correct documentation are the backbone of your business
• Review transportation laws and how they affect your business
• Learn the workings of the industry and how to translate that into your relations with your shippers and carriers
• Fine-tune your ability to find a fair but profitable balance in rate quotes to keep your clients satisfied and coming back

Jan Roach

Jan Roach entered the transportation field and became a partner in a freight brokerage operation in 1995. For over 10 years, she ran a brokerage/freight agency, overseeing sales, marketing, accounting and claims, and day-to-day operations. Roach holds a Bachelor of Science from Baylor University and has provided training for the freight industry since 2001.

Jeff Roach

Jeff Roach has been in the transportation and freight brokerage industry since 1986. He founded operating his own freight brokerage in 1995, after working as the vice president of national accounts for a major truckload carrier with an air freight division. He grew his brokerage into a multimillion-dollar business and began developing freight broker courses in 2001. Roach is a graduate of Abilene Christian University, holding a Bachelor of Science.

Master the skills you need to gain an entry-level position in human resources and prepare to take the aPHR (Associate Professional in Human Resources) certification exam, the PHR (Professional in Human Resources) certification exam, or the SHRM-CP (Society for Human Resource Management's Certified Professional) certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Human Resource Management, by Sean Valentine, Patricia Meglich, Robert L. Mathis, and John H. Jackson (eBook)
• PHR, PHRi and SPHR, SPHRi Human Resources Certification - Complete Study Guide, by Sandra M. Reed

This human resources certification course prepares you for a career and professional certification in human resources (HR) and it covers industry-recognized practices aligned with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM). You will explore the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations.

As you progress through the course, you will dive into essential areas, such as affirmative action, diversity considerations, and come to understand important decisions that human resources professionals often make regarding retention, recruiting, and hiring. Additionally, you will learn how to create a high-performance workplace, and related topics of performance appraisals, remote work, workplace communication, motivation, digital media, compensation and benefits, and more.

Upon finishing this course, you will be equipped to start your career in this growing field. You will be prepared to sit for the HRCI's Professional Certification in Human Resources (PHR) exam, while also learning information useful for other human resources certification exams, including SHRM's Certified Professional (SHRM-CP) exam and the HRCI's Associate Professional in Human Resources (aPHR) exam.

1. Getting Started
2. Pretest
3. Introduction to Human Resources
4. HR's Role in Strategy
5. Affirmative Action
6. Diversity Considerations
7. Making HR Decisions
8. Retention
9. Recruiting
10. Hiring
11. Training Programs
12. Creating a High-Performance Workplace
13. Midterm
14. Appraising and Improving Employees' Performance
15. Remote Work
16. Workplace Communication, Motivation, and Digital Media
17. Compensation and Benefits
18. Employee Health and Safety
19. The Legal Environment
20. Employee Rights and Discipline
21. Investigations
22. Managing Labor Relations
23. Global Human Resources
24. Preparing for the for the aPHR, PHR, and SHRM-CP Exams
25. Final Exam
26. Resources

What you will learn

• Gather comprehensive knowledge needed to sit for the aPHR, PHR, or SHRM-CP human resources certification exams
• Obtain a broad overview of human resources professional practices
• Gain skills for handling recruitment, performance appraisals, and training processes
• Learn strategic decision-making for compensation and job evaluation
• Acquire foundational knowledge of U.S. laws and regulations regarding employment practices
• Understand OSHA rules governing employee health and safety
• Review strategies for implementing retention initiatives
• Study remote work and Diversity considerations

How you will benefit

• Learn how to contribute to company strategy planning so you can be a more valuable member of the team
• Prepare for a PHR, PHR, or SHRM-CP certification and unlock new career opportunities and higher salaries
• Become eligible for high-demand human resources professional roles like HR generalist, recruiter, HR representative, HR assistant, HR specialist, HR manager, compensation and benefits manager, and more

Anna Smith

Anna Smith has worked in the human resources field for 30 years and has taught at the university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Professional in Human Resources from the HR Certification Institute (HRCI), a certified Senior Professional in Human Resources, and an SHRM Senior Certified Professional. Her experience spans many areas of human resources, including recruitment, labor relations, and affirmative action plans.

Ann Nevers

Ann Nevers holds a law degree and a master's in health law. She has work experience in employee management, hiring, training, and staff development. This includes motivating employees to work to their strengths, preparing new job descriptions, and looking for ways to improve workplace efficiency in a positive work environment.

Ann has used communication, problem-solving, and dispute resolution processes both formally and informally to effectively work through issues. In addition, she has experience both teaching and writing on a number of legal and workplace issues, including health care and employment law.

She is engaged in community volunteer activities, including prior work overseeing a women's organization with implementation and oversight of new volunteer roles, training, and leadership development. In addition, she has established a newsletter and newsletter team to support the efforts of a local non-profit organization.

Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Six Sigma Black Belts streamline organizational processes through strategic improvement projects. These highly skilled professionals will lead and mentor a team of Green Belts to complete projects that deliver sustainable results.

This online Six Sigma training course will help you prepare for the Lean Six Sigma Black Belt certification exam. You will be enabled to transform your organization by reducing costs, increasing revenue, and improving collaboration. You will learn how to manage multiple projects and ensure their alignment meets organizational goals.

Upon completion of this course and the required project, you will be prepared for the Lean Six Sigma Black Belt Certification exam. The fee for this exam is included with the course.

1. Introduction to Black Belt Training
   1. Overview of Black Belt Training
   2. Project Selection - Advanced
   3. Build Leadership Skills
2. Define Phase
   1. Conduct Process Walks
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
3. Measure Phase
   1. Lay Statistical Groundwork
   2. Test your Measurement System
   3. Sample the Data
   4. Assess Process Capability
   5. Strengthen Leadership Skills
4. Analyze
   1. Lay Hypothesis Testing Groundwork
   2. Test Discrete Data
   3. Test Continuous Normal Data
   4. Test Continuous Non-Normal Data
   5. Test Correlation
   6. Strengthen Leadership Skills
   7. About Your Black Belt Project
5. Improve
   1. Design Experiments
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
6. Control
   1. Select Control Charts
   2. Create Visual Management
   3. Strengthen Leadership Skills
   4. About Your Black Belt Project

What you will learn

• Certified Six Sigma
• Describe the ways that Black Belt Training enhances the Green Belt body of knowledge
• Define the process used to select an appropriate Black Belt Project
• List and define the influence and facilitation skills that help Black Belts improve their leadership capabilities
• Describe how to coach Green Belts and other Lean Six Sigma practitioners through each Phase of DMAIC
• List the steps involved in testing the measurement system, sampling the data, and assessing process capability
• Describe the steps involved in conducting hypothesis tests to assess theories of root cause
• Identify which type of tests are appropriate for any given data set
• Describe the steps involved and the different uses for Design of Experiments
• Identify which type of control charts are appropriate for any given data set
• Describe how and why to apply visual management to an improved process
• Describe how to construct an effective project storyboard

How you will benefit

• Prepare yourself for a career as an engineering manager, product manager, operations manager, production manager, or quality manager
• Learn how to create happier customers, increase revenue, reduce costs, and improve collaboration at your place of employment
• Increase your efficiency at your job by learning to manage multiple projects at once
• Become fully prepared to take the Lean Six Sigma Black Belt certification exam

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering, and management. He is an experienced trainer, mentor, and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This online Lean Six Sigma Black Belt training course will help you further develop your process improvement, project management, and leadership skills.

As a Black Belt, you will be able to coach Green Belts to complete successful projects that deliver significant, sustainable results. You will learn how to communicate and influence people at all levels of your organization to manage change effectively while understanding the why, what and how of statistical analysis tools. You'll learn to manage multiple projects and ensure their alignment to meet organizational goals. You will also receive 1-on-1 Project Coaching with a Master Black Belt which will help ensure that your project is completed properly and efficiently.

The fees for the Lean Six Sigma Green Belt and Black Belt Certification exams are included in the course.

1. Introduction to Black Belt Training
   1. How to Select the Right Project
   2. Overview of Black Belt Training
   3. Project Selection - Advanced
   4. Build Leadership Skills
2. Define Phase
   1. Conduct Process Walks
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
3. Measure Phase
   1. Lay Statistical Groundwork
   2. Test your Measurement System
   3. Sample the Data
   4. Assess Process Capability
   5. Strengthen Leadership Skills
4. Analyze
   1. Lay Hypothesis Testing Groundwork
   2. Test Discrete Data
   3. Test Continuous Normal Data
   4. Test Continuous Non-Normal Data
   5. Test Correlation
   6. Strengthen Leadership Skills
   7. About Your Black Belt Project
5. Improve
   1. Design Experiments
   2. Strengthen Leadership Skills
   3. About Your Black Belt Project
6. Control
   1. Select Control Charts
   2. Create Visual Management
   3. Strengthen Leadership Skills
   4. About Your Black Belt Project

What you will learn

• Lean Six Sigma
• Describe the ways that Black Belt Training enhances the Green Belt body of knowledge
• Define the process used to select an appropriate Black Belt Project
• List and define the influence and facilitation skills that help Black Belts improve their leadership capabilities
• Describe how to coach Green Belts and other Lean Six Sigma practitioners through each Phase of DMAIC
• List the steps involved in testing the measurement system, sampling the data, and assessing process capability
• Describe the steps involved in conducting hypothesis tests to assess theories of root cause
• Identify which type of tests are appropriate for any given data set
• Describe the steps involved and the different uses for Design of Experiments
• Identify which type of control charts are appropriate for any given data set
• Describe how and why to apply visual management to an improved process
• Describe how to construct an effective project storyboard

How you will benefit

• Prepare for Black Belt certification in Lean Six Sigma
• Open the door to additional career opportunities in almost any industry
• Receive 1-on-1 coaching from a certified master black belt

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering and management. He is an experienced trainer, mentor and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

Learn the process improvement method of Lean Six Sigma by teaching you how to deliver measurable, sustainable, streamlined improvements and finding the root causes of problems. This Green Belt training will also prepare you for the Lean Six Sigma Green Belt Certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This Lean Six Sigma Green Belt Certification course will teach you Lean Six Sigma process improvement projects from start to finish. As a Lean Six Sigma Green Belt professional, you can deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes.

The Lean Six Sigma Green Belt Certification course was developed to meet today's changing business environments and is facilitated by highly experienced and successful Lean Six Sigma experts. The training draws on what the experts practice every day in the field to provide you with the most effective way to learn and implement Lean Six Sigma.

Completing this Six Sigma Green Belt exam course and the required project will prepare you for the Lean Six Sigma Green Belt Certification exam. The registration fee for this exam is included with the course.

1. Introduction to Green Belt Training
   1. Overview of Lean Six Sigma
   2. The 8 Wastes (DOWNTIME)
   3. Lean Six Sigma Roles
   4. Project Selection
   5. DMAIC Overview
2. Define Phase – How to define the problem
   1. Create The Project Charter (Tool)
   2. Understand The Current State
   3. Develop Project Communication
3. Measure Phase – How to measure the current process
   1. Select Measures
   2. Plan For Data Collection
   3. Collect Baseline Data
4. Analyze Phase – How to identify the cause of the problem
   1. Conduct Process Analysis
   2. Conduct Data Analysis
   3. Brainstorm Root Causes
   4. Develop Root Cause Hypothesis
   5. Validate Root Cause Hypothesis
5. Improve Phase – How to implement and verify the solution
   1. Craft Solutions
   2. Filter Solutions
   3. Determine Solution Approach
   4. Conduct Risk Management
6. Control Phase – How to maintain the solution
   1. Create Monitoring Plans
   2. Develop Response Plans
   3. Document The Project
   4. Pursue Perfection

What you will learn

• Watch our video overview of the Lean Six Sigma Green Belts
• Review what Lean Six Sigma is, its origins, and its benefits
• Understand the Lean Six Sigma roles and 8 Wastes
• Master the Lean Six Sigma Improvement method known as DMAIC (Define, Measure, Analyze, Improve and Control)
• Learn how to collect data and track the success of projects

How you will benefit

• Understand how to streamline projects from start to finish by using Lean Six Sigma
• Help potential employers by identifying problems in processes and offering sustainable solutions
• Become fully prepared to take the Lean Six Sigma Green Belt certification exam
• Create added efficiency in any workplace, which is enticing to prospective employers and clients

Ken Maynard

Ken Maynard is currently the Director of Client Success at GoLeanSixSigma.com. He has over a 30-year record of driving improved quality and higher profitability with organizations in a wide variety of industries, including aerospace, healthcare, financial services, medical devices, government, food & beverage, automotive, and consumer products.

Ken has also worked with leaders to complete successful enterprise-wide continuous improvement, reengineering, and product design projects that resulted in high-value transformations.

In this online course, you will learn the principles of both Lean Six Sigma Green Belt and Lean Six Sigma Black Belt before sitting for the certification exams.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This online, combined Black Belt and Green Belt training course will teach you Lean Six Sigma process improvement projects from start to finish. Green Belt training will allow you to deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes. In Black Belt training, you will further develop your process improvement, project management, and leadership skills using clear language and plenty of practical examples.

This advanced, interactive and enjoyable online course draws on decades of success helping people from Fortune 500 Companies to Small-and-Medium sized Businesses. This course will begin to help you create happier customers, increase revenue, reduce costs, and improve collaboration. The fees for the Lean Six Sigma Green Belt and Black Belt Certification exams are included in the course.

1. Lean Six Sigma Green Belt
   1. Introduction to Green Belt Training
      1. Overview of Lean Six Sigma
      2. The 8 Wastes (DOWNTIME)
      3. Lean Six Sigma Roles
      4. Project Selection
      5. DMAIC Overview
   2. Define Phase – How to define the problem
      1. Create The Project Charter (Tool)
      2. Understand The Current State
      3. Develop Project Communication
   3. Measure Phase – How to measure the current process
      1. Select Measures
      2. Plan For Data Collection
      3. Collect Baseline Data
   4. Analyze Phase – How to identify the cause of the problem
      1. Conduct Process Analysis
      2. Conduct Data Analysis
      3. Brainstorm Root Causes
      4. Develop Root Cause Hypothesis
      5. Validate Root Cause Hypothesis
   5. Improve Phase – How to implement and verify the solution
      1. Craft Solutions
      2. Filter Solutions
      3. Determine Solution Approach
      4. Conduct Risk Management
   6. Control Phase – How to maintain the solution
      1. Create Monitoring Plans
      2. Develop Response Plans
      3. Document The Project
      4. Pursue Perfection
2. Lean Six Sigma Black Belt
   1. Introduction to Black Belt Training
      1. Overview of Black Belt Training
      2. Project Selection - Advanced
      3. Build Leadership Skills
   2. Define Phase
      1. Conduct Process Walks
      2. Strengthen Leadership Skills
      3. About Your Black Belt Project
   3. Measure Phase
      1. Lay Statistical Groundwork
      2. Test your Measurement System
      3. Sample the Data
      4. Assess Process Capability
      5. Strengthen Leadership Skills
   4. Analyze
      1. Lay Hypothesis Testing Groundwork
      2. Test Discrete Data
      3. Test Continuous Normal Data
      4. Test Continuous Non-Normal Data
      5. Test Correlation
      6. Strengthen Leadership Skills
      7. About Your Black Belt Project
   5. Improve
      1. Design Experiments
      2. Strengthen Leadership Skills
      3. About Your Black Belt Project
   6. Control
      1. Select Control Charts
      2. Create Visual Management
      3. Strengthen Leadership Skills
      4. About Your Black Belt Project

What you will learn

• Lean Six Sigma Green Belt and Black Belt
• Define what Lean Six Sigma is, where it came from, and why organizations benefit from it
• Summarize the Lean Six Sigma Improvement method known as DMAIC (Define, Measure, Analyze, Improve and Control)
• Describe how to create a project charter, gather the voice of the customer, and build a high-level map of the process
• Describe how to select measures, plan for data collection, and collect baseline data about a process
• Describe how to conduct process analysis, conduct data analysis, and then brainstorm and validate root causes of process problems
• Describe how to craft, filter and determine solutions to process problems, and then mitigate the risks of process change
• Understand how to create monitoring plans, develop response plans, and document the project
• Identify which type of tests and control charts are appropriate for any given data set
• Understand how to construct an effective project storyboard

How you will benefit

• Gain the education and training you need to successfully prepare for Learn Six Sigma Green Belt and Lean Six Sigma Black Belt certification exams
• Learn how to effectively streamline processes and reduce problems to save your organization time and money
• Develop project management, leadership, and communication skills that will enhance your career opportunities
• Work more collaboratively with various partners, stakeholders, and peers as you learn better communication skills
• Master how to plan and execute strategic Lean Six Sigma programs

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering, and management. He is an experienced trainer, mentor, and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

Learn the principles and applications of Lean Six Sigma process improvement projects from start to finish with this online Black Belt and Green Belt course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office (not included in enrollment) or LibreOffice (free) or Google Docs (free).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Learn the principles and applications of Lean Six Sigma process improvement projects with this online Black Belt and Green Belt training course. If you're looking to create happier customers, increase revenue, reduce costs, and improve collaboration, this is the training for you.

Green Belt training will allow you to deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes. In Black Belt training, you will further develop your process improvement, project management, and leadership skills using clear language and plenty of practical examples. You will also receive 1-on-1 Project Coaching with a Master Black Belt which will help ensure that your project is completed properly and efficiently.

A Project is required to meet an eligibility requirement to earn your Lean Six Sigma Black Belt certification. The fees for the Lean Six Sigma Green Belt and Black Belt Certification exams are included in the course.

1. Lean Six Sigma Green Belt
   1. Introduction to Green Belt Training
      1. How to Select the Right Project
      2. Overview of Lean Six Sigma
      3. The 8 Wastes (DOWNTIME)
      4. Lean Six Sigma Roles
      5. Project Selection
      6. DMAIC Overview
   2. Define Phase – How to define the problem
      1. Create The Project Charter (Tool)
      2. Understand The Current State
      3. Develop Project Communication
   3. Measure Phase – How to measure the current process
      1. Select Measures
      2. Plan For Data Collection
      3. Collect Baseline Data
   4. Analyze Phase – How to identify the cause of the problem
      1. Conduct Process Analysis
      2. Conduct Data Analysis
      3. Brainstorm Root Causes
      4. Develop Root Cause Hypothesis
      5. Validate Root Cause Hypothesis
   5. Improve Phase – How to implement and verify the solution
      1. Craft Solutions
      2. Filter Solutions
      3. Determine Solution Approach
      4. Conduct Risk Management
   6. Control Phase – How to maintain the solution
      1. Create Monitoring Plans
      2. Develop Response Plans
      3. Document The Project
      4. Pursue Perfection
2. Lean Six Sigma Black Belt
   1. Introduction to Black Belt Training
      1. How to Select the Right Project
      2. Overview of Black Belt Training
      3. Project Selection - Advanced
      4. Build Leadership Skills
   2. Define Phase
      1. Conduct Process Walks
      2. Strengthen Leadership Skills
      3. About Your Black Belt Project
   3. Measure Phase
      1. Lay Statistical Groundwork
      2. Test your Measurement System
      3. Sample the Data
      4. Assess Process Capability
      5. Strengthen Leadership Skills
   4. Analyze
      1. Lay Hypothesis Testing Groundwork
      2. Test Discrete Data
      3. Test Continuous Normal Data
      4. Test Continuous Non-Normal Data
      5. Test Correlation
      6. Strengthen Leadership Skills
      7. About Your Black Belt Project
   5. Improve
      1. Design Experiments
      2. Strengthen Leadership Skills
      3. About Your Black Belt Project
   6. Control
      1. Select Control Charts
      2. Create Visual Management
      3. Strengthen Leadership Skills
      4. About Your Black Belt Project

What you will learn

• Lean Six Sigma
• What Lean Six Sigma is, where it came from, and why organizations benefit from it
• The Lean Six Sigma Roles
• The 8 Wastes
• How to find and select a Lean Six Sigma Green Belt and Black Belt Projects
• How to apply the Lean Six Sigma improvement method known as DMAIC (Define, Measure, Analyze, Improve and Control) to complete successful Lean Six Sigma projects
• Influence and facilitation skills that improve leadership capabilities
• How to coach Green Belts and other Lean Six Sigma practitioners through each Phase of DMAIC

How you will benefit

• Prepare for Green Belt and Black Belt certifications in Lean Six Sigma
• Open the door to career opportunities in almost any industry
• Receive 1-on-1 coaching from a certified master black belt

Bill Eureka

Bill Eureka has over 40 years of experience in continuous improvement in manufacturing, engineering and management. He is an experienced trainer, mentor and coach with the ability to relate to all levels within an organization. He has led and coached hundreds of improvement projects. Bill brings expertise in multiple improvement methodologies and readily combines them to fit the situation as needed. Bill is a Professor in the School of Business at Davenport University.

If you're thinking of starting a business or pursuing an MBA, learn the essentials here! This online Management Training course is perfect for business owners, entrepreneurs, and anyone who wants to learn the basics of business and management.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office or equivalent (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
• Strategic Planning - A Pragmatic Guide

If you're thinking of starting a business or pursuing an MBA, learn the essentials here. The Management Training Online course is perfect for business owners, entrepreneurs, and anyone who wants to learn the basics of business and management. The Management Training Online course consists of 12 separate modules geared to provide you with the vital information you need. You'll gain an understanding of financial and accounting terms, successful negotiation strategies, the marketing process, employment law, compliance and regulatory requirements, and licensing, permits, and taxes. You'll also learn about the seven management disciplines that are essential to success.

1. Financial and Accounting Management
   1. Introduction and Overview
   2. Importance of Financial Statements
   3. The Balance Sheet
   4. The Income Statement
   5. Statement of Cash Flows
   6. Financial Ratios
   7. Conclusion
2. Marketing Management
   1. Introduction and Overview
   2. Marketing Goals
   3. The Marketing Plan
   4. The Marketing Mix
   5. The Marketing Budget
   6. Marketing Implementation
   7. Technology and Marketing
   8. Summary
3. Strategic Management in Operations
   1. Introduction and Overview
   2. Definitions and Business Models
   3. Categories of Strategies
   4. Strategic Planning Models
   5. Creating Strategic Alternatives
   6. Implementation
   7. Conclusion
4. Legal Issues in Operations
   1. Introduction
   2. Sources of Law
   3. Agency and Employment Law
   4. Torts Law
   5. Sales and Products Liability
   6. Intellectual Property
   7. Ethics
   8. Summary
5. Legal Aspects of Contracts
   1. Introduction and Overview
   2. What is a Contract?
   3. Elements of a Contract
   4. Duties and Obligations
   5. What is the Deal?
   6. Legal Representation
   7. Good Faith and Conclusion
6. Tax Issues
   1. Introduction
   2. Methods of Accounting
   3. Income and Expenses
   4. Depreciation
   5. Property Dispositions
   6. Types of Entities and Tax Returns
   7. Summary
7. Organizational Development and Change
   1. Introduction and Overview
   2. The Culture of an Organization
   3. Types of Culture
   4. Organizational Change
   5. The Human Side of Change and Resistance
   6. Summary
8. Negotiating Strategies
   1. Introduction
   2. Steps in Negotiating
   3. Tools in Negotiating
   4. Types of Negotiations
   5. Personality Types
   6. Preparing for Negotiations
   7. BATNA and Summary
9. Business Best Practices
   1. Introduction and Overview
   2. Definitions
   3. Questions for Discussion
   4. Benchmarking
   5. Resources
   6. Understanding the Process
   7. Conclusion
10. Organization Leadership and Decision Making
    1. Introduction and Overview
    2. What Is a Leader?
    3. Sources of Power in Leadership
    4. Leadership Theories
    5. Transformational Leaders
    6. Decision Making and Empowerment
    7. Accountability
    8. Summary
11. Project Management for Executives
    1. Modern Project Management
    2. Project Management Context
    3. Project Management Life Cycle
    4. Successful Project Managers
    5. Project Management Methodology
    6. Project Management Processes and Practices
12. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Financial Management
    8. Risk Management
    9. Summary

What you will learn

• Understand financial and accounting terms
• Learn the entire marketing process, including the roles of ethics and technology
• Develop basic practical and managerial skills
• Explore important topics in running operations in accord with legal requirements
• Learn about how taxes affect you, whether your business is a sole proprietorship, partnership, or corporation
• Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments
• Discover the seven management disciplines essential to business success

How you will benefit

• Develop communication skills that will allow you to thrive in a professional environment
• Explore your abilities as a leader and learn how to masterfully manage people and projects
• Gain an understanding of legal and financial best regulations so as to better manage your team
• Set yourself apart from competitors by receiving management training

Katrina McBride

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

This course is designed to deepen your understanding and practical application of project management tools, methods, and processes and prepare you to successfully in obtaining the Project Management Professional (PMP®) certification.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Project Management Body of Knowledge, 7th Edition (PMBOK® Guide)
• PMP® Exam Prep, 11th Edition
• Agile Practice Guide

Designed for seasoned project managers, this project management certification course takes you beyond an introduction of key fundamentals to deepen your understanding and practical application of project management tools, methods, and processes. You will view project management from the perspective of a life cycle approach.

Throughout this Project Management Professional (PMP®) exam prep course, you will work through the project life cycle—from building a business case to closing down a project. You will see how all the concepts fit together and how the decisions you make in the early days of the project lay the foundation for executing, controlling, and closing the project.

If you are interested in obtaining your PMP certification, this program will provide content designed to help with your studies and overall PMP prep. The contact hours may be applied for the PMP exam education prerequisite or as professional development units (PDUs) if you are already certified.

1. Business Value and Project Governance
2. Business Environment
3. Project Stakeholders
4. Planning
5. Communication, Conflict Management, and Negotiation
6. Risk Management
7. Project Teams (Part One)
8. Project Teams (Part Two)
9. Project Integration
10. Project Budgeting
11. Scope, Project Schedule, and Control
12. Quality and Procurement
13. Change Management
14. Project Artifacts
15. Knowledge Transfer and Project Closure
16. Tips and Tricks for the PMP® Exam and Job Obtainment Assets

What you will learn

• Advanced project management concepts and definitions
• Project selection, proposal, and planning processes
• How to select, plan, execute, control, and complete projects
• Agile basics and principles
• Tips and tricks for the PMP certification exam and career resources

How you will benefit

• Prepare for and pass the PMP certification exam
• Develop a greater understanding of the project manager's role in a variety of fields
• Gain confidence in managing various project types
• Boost critical thinking and decision-making skills that will aid you across industries
• Enhance your ability to secure a promotion, obtain a new job, and generally climb the career ladder

Nikki Choyce

Nikki Choyce, PMP, has been involved in the project management field for more than 20 years and has worked as a project management consultant and instructor for much of that time. She has worked in a variety of industries, including Information Technology, Insurance, Manufacturing, Marketing, Aerospace, Construction, Telecommunications, and Healthcare. She has worked with Microsoft Project for over 15 years. She holds the professional Project Management Professional (PMP)® certification from the Project Management Institute (PMI)®.

Erica Kirwan

Erica Kirwan has more than 15 years of experience in process and project management and has held various roles as Senior Project Manager at a Fortune 200 financial services company. She earned an Advanced Project Management Certification from Stanford University and the professional Project Management Professional (PMP)® certification from the Project Management Institute (PMI)®. Additionally, Erica holds a Bachelor of Science in Computer Information Systems, a Master of Public Administration, and recently completed a Master of Science degree in the Management of Information Technology.

Rachel Tepps

Rachel Tepps, PMP, has over a decade of experience working in higher education in a variety of project management and instructional roles, including developing project management courses and curriculum. Most recently, she obtained her Project Management Professional (PMP) certification from the Project Management Institute (PMI)®. Rachel also holds a Bachelor of Arts in Psychology from the University of Alabama in Huntsville and a Master of Arts in College Student Development from Appalachian State University.

Develop the skills and strategies you need to become a leader in the non-profit sector. This course will show you everything you need to know to transform good intentions into a professional plan of action.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Nonprofit Management 101, by Darian R. Heyman and Laila Brenner

Please note: You will receive a digital book if the physical book is on backorder.

This course will look at the most important aspect of nonprofits—your mission and how to define that. You will also study governance and leadership issues, looking at the laws that regulate nonprofits and codes of conduct. From there, you will be looking at how best to manage your volunteer program. You will learn how to handle nonprofit finances and, critically, how to create a budget. This course will also teach you how to market and raise funds through fundraising and earned income. Lastly, you will achieve an understanding of the importance of diversity considerations and how to achieve this within your organization.

Throughout the course, you will have an opportunity to look at how nonprofits of all sizes and from all subsectors accomplish their goals and learn how you can ensure that your nonprofit is successful. This is meant to be a very interactive course, and the more you interact, the more you will get out of this course. You will also have the opportunity to start working on the steps to create your own nonprofit.

1. The Nonprofit Sector
2. Defining Your Mission/Imagining Your Vision
3. Governance and Leadership
4. Volunteer Management
5. Nonprofit Finance
6. Fund Development
7. Other Revenue Sources
8. Marketing and Communications
9. Meeting Your Mission: Programs, Accountability, and Measurement
10. Human Resources
11. Diversity Considerations
12. Change is The Only Constant
13. Final Exam

What you will learn

• Differentiate between the different nonprofit sectors
• Articulate your nonprofit's mission and vision
• Identify the roles of governance and leadership to ensure ethical, inclusive, and mission-aligned nonprofit management
• Manage volunteers through effective training and programs
• Create a revenue generation strategy and fundraising plan in alignment with your nonprofit's mission
• Utilize marketing and communication tools to build an impactful marketing and public relations plan
• Apply principles effectively to create a fair, inclusive, and culturally competent environment in your organization
• Design programs to accomplish your nonprofit's core mission
• Implement strategies and tools to respond to changes and opportunities impacting your organization

How you will benefit

• Learn skills and develop strategies to get your nonprofit organization successfully off the ground
• Obtain an understanding of how to be a strong leader in this field
• Gain confidence in your ability to work at a nonprofit organization and get closer to achieving your personal career goals

Dr. Beverly A. Browning

Dr. Beverly A. Browning is a grant writing consultant and visionary who uses thought leadership to work with nonprofit organizations struggling with the woes of revenue stream imbalances. She has been researching grant funding, grantmaking trends, and board-related barriers to nonprofit capacity building for over 40 years. Together she and her team have helped her clients win over $750 million in grant awards.

Dr. Browning is the founder and director of the Grant Writing Training Foundation and Bev Browning, LLC. She is the author of 44 grant writing publications, including six editions of Grant Writing for Dummies and the 6th edition of Nonprofit Kit for Dummies (to be published in 2021).

Dr. Browning holds graduate and post-graduate degrees in organizational development, public administration, and business administration. She is also a Certified Strategic Planning Facilitator (CSPF), has a McNellis Compression Planning Institute Facilitation Training distinction, and is an Approved Trainer for the Grant Professionals Association (GPA), the Certified Fund Raising Executive International (CFRE, and the Grant Professionals Certification Institute (GPCI).

Master the skills you need for a successful career as an optician and prepare yourself to take the ABO certification exam and NCLE exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Optician Training Manual, by David S. McCleary
• System for Ophthalmic Dispensing, by Clifford W. Brooks and Irvin Borish
• All About Your Eyes, by Jennifer S. Weizer and Sharon Fekrat

Modern optical care improves countless lives for those who experience vision issues today. However, despite increased access to care, many eye problems are growing more common due to changes in our lifestyles and the aging population—making now a great time to obtain your optician certification online. No matter which area of opticianry you choose, you will be in high demand in the job market because the need for eye care professionals is constantly expanding.

The World Health Organization predicts that 3.36 billion people worldwide will be nearsighted by 2030, an increase of 29% over the number of nearsighted people in 2020. In the U.S. alone, myopia (nearsightedness) rates have soared over the past 50 years, from 25% in 1971 to nearly 42% in 2017, according to the National Eye Institute. The condition called presbyopia, or age-related farsightedness, has also increased in case volume as it is most prevalent in our growing aging population.

In this optician course, you can gain the skills and knowledge you need to obtain an entry-level job as an optician within applicable states. The optician certification training program provides a solid foundation for a successful career in opticianry—from essential topics for aspiring opticians, including the anatomy of the eye, refractive errors, contact lens fitting, and relevant laws and regulations. Course content also dives into understanding the eye and common conditions, basic math and algebra for opticians, ophthalmic lens designs, materials, treatments, and more. You will even have a lesson covering a potential career roadmap.

The optician certification program concludes by preparing you to take the Basic American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE) exams, which include the NOCE (National Opticianry Competency Exam) and the CLRE (Contact Lens Registry Exam), which is required by many states to work as an optician or as a stepping-stone to career advancement.

While some states only require a high school diploma or GED and a passing score on the ABO exam to fulfill licensing requirements, others have their own optician licensing exams. Additionally, some states may require that opticians complete an apprenticeship program or degree program in order to become licensed.

DISCLAIMER: This optician certification training course does not meet state requirements for students intending to work in North Carolina, New York, and South Carolina. Check the requirements in your state before enrolling.

1. Optician Certification Training
1. What is an Optician?
2. The Parts of the Eye
3. Simple Math and Algebra Concepts for Opticians
4. Light, Prentice's Rule and Abbe Values
5. Ophthalmic Lens Design
6. Refractive Errors
7. The Spectacle or Glasses Prescription
8. Lens Materials and Treatments
9. Effective Power and Compensated Power Calculations
10. All About Frames
11. Frame Adjustment Basics and Dispensing
12. Lensometry, Measurement Devices, and Multifocal Lens Considerations
13. Prisms and Decentration
14. Keratometry and Corneal Topography
15. Laws, Regulations, and Guidelines
16. Contact Lens Prefitting
17. Ocular Pathology and Systemic Conditions That Affect the Eyes
18. Slit Lamp Biomicroscopy
19. Soft Contact Lenses
20. Rigid Gas Permeable Contact Lenses
21. Hybrid and Scleral Contact Lenses
22. Contact Lens-Related Conditions and Pathology
23. Preparing for the NOCE and CLRE Exams
24. Preparing for Your Career

What you will learn

• Learn how to understand and assign prescriptions to customers
• Develop an understanding of the human eye and how it functions
• Review the different corrective eye care solutions available for patients
• Understand how various prisms and lenses work
• Prepare to take the American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE) exams

How you will benefit

• Develop the skills necessary to begin an entry-level position as an optician
• Possess the knowledge to pass the American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE) exams
• Learn not only the skills required to work as an optician but also master communication best practices that will allow you to effectively work with peers and clients
• Set yourself up for success as you begin your career in the medical field

Dr. Beverly Smith

Dr. Beverly Smith is a Doctor of Optometry and has been in private practice for 30 years. She holds a Master of Business Administration and founded a consulting firm that helps new practitioners start and manage their own eye care practices. Throughout her career, Smith has taught many future opticians, certified paraoptometrics, and fellow optometrists. Her work has been published in the professional journals New O.D. and Women in Optometry.

Learn the basics of payroll and prepare to take the Fundamental Payroll Certification exam, developed by PayrollOrg, the most widely recognized payroll organization in the U.S.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Microsoft Excel
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional material required for this program is included in enrollment. Digital access to the following book will be available via links in the course:

• Payroll Accounting 2025, by Bernard J. Bieg and Judith A. Toland (eBook)

Payroll is one of the fastest-changing career fields in the business world today. The constant fluctuation in government rules and regulations makes it difficult to learn payroll comprehensively.

The overall goal of the Payroll Practice and Management course is to help you learn all facets of payroll, from the basics to the intricate complexity of fringe benefits, taxation, and garnishments. As a beginner, payroll training can provide you with solid skills and knowledge of payroll rules and regulations or increase and refresh your existing knowledge. Although no one source should be used to exclusively study for your payroll certification, this program is a good overall review for the Fundamental Payroll Certification online test given by PayrollOrg.

1. Introduction to Payroll
2. Determining Worker Status
3. The Fair Labor Standards Act (FLSA)
4. Federal Employment Taxes
5. Payroll Forms
6. Fringe Benefits – Tax-Preferred and Other Related Health Benefits
7. Fringe Benefits – Deferred Comp, Retirement Plans, and Stock Options
8. Other Employee Benefits
9. Calculating Gross Wages
10. Calculating Gross Pay – Additional Topics
11. Paycheck Calculation – Taxes
12. Paycheck Calculation – Voluntary and Involuntary Deductions
13. Gross to Net Paycheck Calculation
14. Compliance – Laws and Reporting
15. Global Payroll
16. Payroll Process and Systems, and Audits
17. Paying the Employee
18. Payroll Administration and Management
19. Basic Accounting
20. Exploring Payroll Careers
21. Exam Preparation
22. Payroll Project

What you will learn

• Understand the Fair Labor Standards Act of 1938, as well as the Internal Revenue Code
• Master the mathematics associated with calculating wages and taxes
• Learn the fringe benefits and compensation offerings that could be given by an employer

How you will benefit

• Set yourself up for a successful career as a payroll specialist, bookkeeper, payroll manager, or payroll accountant
• Know how to effectively communicate and manage a group of employees within a payroll department
• Master the federal taxation laws that pertain to payroll so as to become better equipped to handle clients' needs

Helene K. Liatsos

Helene K. Liatsos is a consultant for small businesses, travel agencies, and home-based business startups with more than 25 years of experience. Along with a successful career in the travel industry, working with airlines, hotels, and travel agencies, Helene established her own business management company, Home Office Management Experts, and was awarded the 2004 Home-Based Business of the Year by the U.S. Small Business Administration. As a QuickBooks Certified Advisor, she provides bookkeeping, payroll and QuickBooks training services. She holds a Bachelor of Arts from Fairleigh Dickinson University.

Sherida Habersham

Sherida Habersham is an accomplished professional from Georgia at the intersection of technology, education, and service. She started her career as a software developer specializing in human resource management (HRM), payroll, and quality systems. Over her extensive career in education, Sherida has held several roles, including program lead, college professor, and division dean for business and information systems.

Sherida holds a Doctor of Philosophy (Ph.D.) in educational psychology, a Master of Science in computer science, and a Master of Business Administration in business. With expertise in curriculum development, business systems, and instructional leadership, she is dedicated to promoting learning and development. Additionally, she has over a decade of experience as a bookkeeping and tax expert, assisting small and medium-sized businesses (SMBs) in streamlining their operations with comprehensive bookkeeping and tax support.

The PMI-ACP^® spans many approaches to agile such as Scrum, Kanban, Lean, extreme programming (XP), and test-driven development (TDD). It will increase your versatility, wherever your projects may take you.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

To stay relevant in the competitive, professional world, it's increasingly important that professionals can demonstrate true leadership ability on today's software projects.

The PMI Agile course will teach you to use an Agile approach to effectively manage a project's schedule, scope, budget, quality, and team. Additionally, you will learn related effective methods and best practices you can apply to your team and with customers. By course completion, you will have the skills and knowledge to take the PMI Agile Certified Practitioner (PMI-ACP) ® certification.

The PMI-ACP certification clearly illustrates to colleagues, organizations, or even potential employers that you are ready and able to lead in this new age of product development, management, and delivery.

PMI® and PMI-ACP® are registered marks of the Project Management Institute, Inc.

1. Agile Foundations
   1. Agile Foundations
   2. Agile Foundations Continued
   3. Scrum
2. Scrum and XP
   1. Scrum Continued
   2. Scrum Part 3
   3. eXtreme Programming (XP)
   4. eXtreme Programming (XP) Continued
   5. DSDM
3. Kanban, Lean, and Adaptive Software Development
   1. Kanban
   2. Kanban Continued
   3. Lean
   4. ACP Crystal
   5. FDD and ASD
   6. Adaptive Software Development (ASD)
   7. Creating a Successful Mindset
   8. Initiation and Stakeholder
4. Estimation and Team Performance
   1. Initiation and Stakeholder Continued
   2. The Human Side
   3. The Human Side Continued
   4. Estimation
   5. Estimation Continued
   6. Effective Team Performance
5. Execution and Tracking Performance
   1. Effective Team Performance Continued
   2. Execution and Tracking Performance
   3. Execution and Tracking Performance Continued
   4. Execution and Tracking Performance Part 3
6. Working With Changes
   1. Working With Changes
   2. Working With Changes Continued
7. Tailoring
   1. Working With Changes Part 3
   2. Tailoring
   3. Tailoring Continued
8. Agile Practice Guide and Exam Info
   1. Agile Practice Guide Part 1
   2. Agile Practice Guide Part 2
   3. ACP Exam Info
9. 11th Hour Review
1. PMI-ACP Review Part 1
2. PMI-ACP Review Part 2

What you will learn

• Use an Agile approach to effectively manage a project's schedule, scope, budget, quality, and team
• Tangible, effective methods of team-based planning
• Creating transparent communication among and with customers
• Prioritizing methods that will help the team build trust with customers
• Connecting all five levels of planning to create cadence for the team
• Establishing a road map for what you want to apply to your team and how success with Agile can be achieved

How you will benefit

• This course helps prepare you for the PMI Agile Certified Practitioner (PMI-ACP)
• Complete in 3 months or less

Ashley Hunt

Ashley Hunt is a project management instructor recognized around the world, with authorship of books on PMP, ACP, and Project+. Ashley holds some of the most highly respected certifications in the field, including PMI-PMP, PMI ACP, Project+, PMI-CAPM, and Disciplined Agile Scrum Master (DASM). Ashley has helped over 10,000 individuals get their PMP certification using extensive teaching experience and expertise gained in Agile Project Management, Waterfall/Predictive Project Management, Disciplined Agile, Microsoft Project, and Microsoft 365.

Learn the basics of the supply chain process, purchasing, contracting issues, and management in the Procurement & Purchasing Management course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office or equivalent (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Essential Manager's Handbook

Please note: You will receive a digital book if the physical book is on backorder.

A career in purchasing can be fun and rewarding if you have the right skill set to succeed on the job. According to the U.S. Bureau of Labor Statistics, the number of available jobs in 2020 is 513,400. The median annual wage for buyers and purchasing agents was $63,470, and the median annual salary for purchasing managers was $127,150 in May 2021.

Buyers and purchasing agents buy products and services for organizations to use or to resell. But the job isn't as simple as just shopping. These professionals must consider many factors when purchasing such as budget, price, availability, demand, logistics, reliability of suppliers, and technical support. Purchasing managers oversee the work of buyers and purchasing agents. In addition, they must be able to accurately report on activity and forecast future events.

The Procurement & Purchasing Management course will introduce you to the basics of the supply chain process, management, purchasing, and contracting issues to provide you with the skills you need for a successful career. It is designed for anyone working in or interested in working in purchasing, logistics, or procurement.

1. Purchasing Management
   1. Essentials of Purchasing
   2. Budgeting Essentials
   3. The Procurement Process
   4. Supplier Contracting
   5. Price and Cost Analysis
   6. Management Essentials
   7. Negotiation Strategies
   8. Persuasive Communication
   9. Legal Aspects of Contracts
2. Essentials of Purchasing
   1. Purchasing function in the organization
   2. Interdependencies the purchasing function has within the organization
   3. The impact the purchasing function has on the financial statements
   4. Organization and administration aspects of purchasing
   5. Global sourcing in purchasing
   6. Regulatory agencies
3. Budgeting Essentials
   1. Concept of budgeting
   2. Activity-based budgeting
   3. Factors that impact budgeting
   4. Production Planning
   5. How inventory impacts the budgeting process
4. Procurement Process
   1. Elements of supplier selection process
   2. The supplier evaluation process
   3. The bidding process
   4. The procurement process
5. Supplier Contracting
   1. General Contract Principles
   2. Contract drafting
   3. Types of contracts used in purchasing
   4. Agency law determines who has the authority act on behalf of the organization
6. Price and Cost Analysis
   1. Price evaluation
   2. Use of data
   3. Strategic cost analysis
   4. Timing and Outsourcing
7. Management Essentials
   1. The culture of an organization
   2. Organizational change and resistance to change
   3. Power and influence leaders use
   4. Leadership theories
   5. Strategies and Strategic thinking
   6. Decision-Making
   7. Managing quality with "best practices"
   8. Human Resource procedures and policies
   9. Financial accountability
8. Negotiation Strategies
   1. Steps in Negotiating
   2. Tools used in the negotiation process
   3. Types of negotiations
   4. Personality types in negotiations
   5. Preparing for negotiations
   6. Determining your BATNA in negotiations
9. Persuasive Communication
   1. Fundamentals of communication
   2. The importance of knowing the audience in persuasive communication
   3. The power of listening
   4. Credibility of the speaker is key in persuasion
   5. Evidence in persuasion
   6. Emotion in persuasion
   7. Organizing the argument
   8. Defining of strategic management in operations
   9. Mindset of strategic thinking
   10. Strategic planning models
   11. Questions to ask when creating strategic alternatives
   12. Criteria for implementation
10. Legal Aspects of Contracts
    1. Introduction
    2. What is a Contract?
    3. Elements of a Contract
    4. Duties and Obligations
    5. What is the Deal?
    6. Legal Representation
    7. Good Faith and Conclusion
11. Procurement Technology
    1. E-Procurement Systems
    2. Technology Infrastructure
    3. Supplier Relationship Management
    4. Artificial Intelligence
    5. Blockchain

What you will learn

• How to prepare and manage a budget in an organization
• How to manage the supplier selecting process
• How to manage the contracting process
• How to evaluate price and costs
• Effective negotiation and communication techniques

How you will benefit

• Gain practical skills and knowledge you need to enter a purchasing organization.
• Prove to employers that you have mastered the skills to work in purchasing.
• Gain confidence in your ability to speak the languages of purchasers and negotiate deals.

Katherine Squires Pang

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

This online course will teach you how to set up a successful professional consulting practice or advisory firm. You will learn best practices for assessing business problems and making actionable recommendations to various clients.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• QuickTime.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

From small businesses to corporations, any organization can benefit from an expert consultation. Professional consultants analyze situations and make recommendations based on their own expertise. To be a successful consultant, you must be able to understand client challenges, provide credible advice, and manage your practice.

The Professional Consulting Practice course will teach you how to leverage your existing skills to become a consultant. You will learn how to analyze an organization, how to serve a diverse clientele, and how build a credible, solutions-driven consulting practice.

1. What Does a Consultant Do?
2. Benefits and Challenges of Consulting
3. Consulting Skills
4. Building Credibility
5. Your Area of Expertise
6. Analyzing Client Needs
7. Individuals, Organizations, Communities
8. Working with Clients
9. Delivering and Measuring Results
10. Running a Consulting Business

What you will learn

• How to build credibility in your area of expertise
• How to work with your clients and understand their needs
• How to deliver results and measure them

How you will benefit

• Gain the confidence to build your own consultancy
• Manage your productivity to create a successful consulting business
• Use brand strategies to market your consulting practice

Jamie Calbeto

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

This course is designed to provide you with the skills to become a professional grant writer while also preparing you for the Grant Professional Certified (GPC) exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Excel (not included)
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Prepare for the GPC Exam: Earn Your Grant Professional Certified Credential

Ready to develop the skills and strategies you need to become an integral part of one of the world's fastest-growing professional certification sectors—grant writing? In the Professional Grant Writing course, you will further the ideals and goals of your career track by learning about the required competencies that can lead to an internationally recognized certification by one of the leading grant professional associations. Did you know that there's more to writing grants than finding funding and writing grant proposals? Grant professionals must also learn how to delve into supporting organizational development for grant applicants, coach them in communicating with potential funders, assist with internal and external collaborations with a successful mix of partners, and magically spin-out program design language.

In this course, you will become proficient in the proposal and case statement formats used by foundations and government grantmaking agencies. Throughout the course, you will learn about the certification process for grant professionals and write different elements of a complete grant application, culminating in a case statement for your capstone assignment with expert instructor feedback on each element. From grant funding trends to matching your course project to the right funding sources, you will be confident in differentiating yourself from a grant writer to a grant professional!

This grant writing training will also prepare you for the Grant Professional Certified (GPC) exam offered by the Grant Professionals Certification Institute (GPCI), which has minimum requirements of education and grant experience based on the level of education obtained. This course offers enrollment with or without a voucher. The voucher covers the fee to sit for the GPC exam upon eligibility, and includes a one-year professional membership to the Grant Professionals Association (GPA).

This course has been accepted in GPCI's (Grant Professionals Certification Institute) Accepted Education Program.

1. Why Get a Grant Writing Certification
2. Being Confident in Your Grant Writing Skills
3. Grant Funding Trends
4. Grant Funding Resources and Best Matches for Programs and Projects
5. Establishing Initial and Ongoing Relationships with Funders
6. Relationship Between Organizational Development and Grant Seeking Readiness
7. Proposal Writing Preparation
8. Proposal Writing Research, Implementation Strategies, Writing Characteristics, and Incorporating Graphics
9. Writing the Boilerplate for the Grant Applicant Organization
10. Diving Deep Into Organizational Development Strategies and Funding Needs
11. Midterm Exam and Writing Prompt Response
12. Stakeholders, Partnerships, and Key Personnel Collaborations and Communications
13. Effective Program and Project Design and Development Strategies
14. Community Resources, Evaluation Designs, and Cultural Competencies
15. Proposal Budgets
16. Grant Proposal Submission Processes and Follow-up for Unfunded Submissions
17. Funded Grant Requests
18. Writing an Effective Case Statement for Fundraising Purposes
19. Capstone Assignment: Case Statement
20. Deciding to Move Forward with Certification
21. Employability Ethics
22. Bonus Lesson: Interview Pregame
23. Final Exam

What you will learn

• How a certification enhances professionalism and opportunities for grant writers
• The skills needed to be a professional grant writer
• Ways current trends can impact the distribution of funds in the private and public sectors
• How to match grant funders and fundable programs
• Organizational missions, cultures, and norms, and how they impact grant readiness
• Best practices to create a logic model showing interrelationships among elements of project design
• An evaluation plan using community resources and cultural competencies
• Prepare a grant budget with appropriate costs, cash, in-kind or leveraged matches
• Describe the grant writer's role in post-award grant management and transition

How you will benefit

• Communicate effectively with grant funders for relationship cultivation
• Submit a grant proposal
• Write a persuasive case statement
• Use a professional code of ethics to guide decisions and conduct
• Qualify for a free one-year GPCI (Grant Professional Certification Institute) professional membership

Dr. Beverly A. Browning

Dr. Beverly A. Browning is a grant writing consultant and visionary who uses thought leadership to work with nonprofit organizations struggling with the woes of revenue stream imbalances. She has been researching grant funding, grantmaking trends, and board-related barriers to nonprofit capacity building for over 40 years. Together she and her team have helped her clients win over $750 million in grant awards. Dr. Browning is the founder and director of the Grant Writing Training Foundation and Bev Browning, LLC. She is the author of 44 grant writing publications, including six editions of Grant Writing for Dummies and the 6th edition of Nonprofit Kit for Dummies (to be published in 2021). Dr. Browning holds graduate and post-graduate degrees in organizational development, public administration, and business administration. She is also a Certified Strategic Planning Facilitator (CSPF), has a McNellis Compression Planning Institute Facilitation Training distinction, and is an Approved Trainer for the Grant Professionals Association (GPA), the Certified Fund Raising Executive International (CFRE, and the Grant Professionals Certification Institute (GPCI).

This course is designed for individuals new to project management, providing a solid foundation of the most common terms and concepts you will need and helping you prepare for the Certified Associate In Project Management (CAPM®) certification exam. CAPM® and PMI® are registered marks of Project Management Institute, Inc.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following materials will be provided to you approximately 7-10 business days after enrollment:

• Process Group: A Practice Guide
• CAPM Exam Prep 5^th Edition

Project management career opportunities are increasing as more organizations look to maintain and improve their productivity. Developing the project management skills employers demand can improve your marketability and may be transferable from one industry to another, giving you increased flexibility.

In this online course, you will learn project management essentials needed for success as a project manager or if you work on projects in other related support roles. Once complete, you will meet or exceed the educational prerequisites for the Certified Associate in Project Management (CAPM)® certification offered through the Project Management Institute (PMI)®.

The materials in this CAPM certification course are aligned with the internationally recognized standards of project management and cover the domains in the CAPM Exam Content Outline. This CAPM prep course is oriented to project management concepts such as schedule, cost, risk, and communications. Each lesson in your CAPM training focuses exclusively on a single topic, so you can more easily grasp that topic before moving on to the next.

Note: PMP, Project Management Professional, Project Management Professional (PMP), PMBOK, PgMP, PMI-RMP, CAPM, PMI-SP, PMI Scheduling Professional (PMI-SP), and the PMI REP Logo are registered marks of the Project Management Institute.

1. Project Management Essentials
2. Project Management Foundation
3. Project Integration Management
4. Project Scope Management
5. Project Schedule Management
6. Project Costs Management
7. Project Quality Management
8. Project Resource Management
9. Project Communications Management
10. Project Risk Management
11. Project Procurement Management
12. Project Stakeholder Management
13. Agile Frameworks and Methodologies
14. Project Management Extensions
15. Certified Associate in Project Management
16. Final Exam

What you will learn

• Understand the essential elements of a project management foundation
• Learn how to execute a project from start to finish
• Become familiar with the most common project management concepts and terminology
• Master the creation of project-driven budgets and timelines
• Discover how to predict and prevent risks

How you will benefit

• Gain skills that will help you enter a thriving field with increasing career opportunities
• Develop a fundamental knowledge of project management expectations and realities
• Define interpersonal communication skills as they pertain to communicating with stakeholders
• Meet or exceed the educational prerequisites for the CAPM certification

Nikki Choyce

Nikki Choyce, PMP, has been involved in the project management field for more than 20 years and has worked as a project management consultant and instructor for much of that time. She has worked in a variety of industries, including Information Technology, Insurance, Manufacturing, Marketing, Aerospace, Construction, Telecommunications, and Healthcare. She has worked with Microsoft Project for over 15 years.

Erica Kirwan

Erica Kirwan has more than 15 years of experience in process and project management and has held various roles as Senior Project Manager at a Fortune 200 financial services company. She earned an Advanced Project Management Certification from Stanford University and the professional Project Management Professional (PMP)® certification from the Project Management Institute (PMI)®. Additionally, Erica holds a Bachelor of Science in Computer Information Systems, a Master of Public Administration, and recently completed a Master of Science degree in the Management of Information Technology.

Rachel Tepps

Rachel Tepps, PMP, has over a decade of experience working in higher education in a variety of project management and instructional roles, including developing project management courses and curriculum. Most recently, she obtained her Project Management Professional (PMP) certification from the Project Management Institute (PMI)®. Rachel also holds a Bachelor of Arts in Psychology from the University of Alabama in Huntsville and a Master of Arts in College Student Development from Appalachian State University.

This course will teach you the theories behind effective sales management. You will learn what skills are needed to be a successful sales representative and how these factor into building and leading a sales team.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

For any organization to have financial success, it must have a desirable product and the ability to bring that product to the right consumer. In the go-to-market process, the most important link after production and marketing is sales. Without sales representatives selling the product and sales management guiding the strategy, the corporate world would come to a halt.

The Sales Manager course consists of two parts, one focusing on the role of sales representative and the other on the role of sales management. Part one explores sales mechanics ranging from product knowledge and customer relationships to situational sales and effective selling techniques. The second part of the course extends past the role of sales representative to prepare you for a sales manager position. You will learn how to lead a sales team, how to create and implement a sales plan, how to identify and qualify prospects, and more.

Learning both aspects of a sales strategy is key to building a sales team, effectively managing different skill sets, and ultimately meeting sales goals.

1. Sales Skills
2. Customer Needs
3. Call Center Sales Training
4. Trade Shows: Getting the Most Out of Your Experience
5. CRM – Introduction to Customer Relationship Management
6. Dynamite Sales Presentations
7. Your Emotional Intelligence
8. Implement Quality Customer Service
9. Develop Product Knowledge
10. Know Your Consumers
11. Identify Sales Prospects
12. Develop a Sales Plan
13. Implement Sales Plan
14. Build Client Relationships & Networks
15. Lead & Manage a Sales Team
16. Manage Quality Customer Service

What you will learn

• Basic sales mechanics
• Techniques for leading and managing a sales team
• Customer relationships and customer success
• Planning and executing a sales strategy

How you will benefit

• Increase your employability by understanding all aspects of a sales strategy
• By learning to manage your customer's experience you will be able to generate more sales and quality reviews, creating a positive feedback sales loop
• Improve your customer relationship management skills
• Be prepared for sales management roles

Jamie Calbeto

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

The Sales Representative course will train you for a career in both inside and outside sales. You will learn how to effectively communicate a product's features in anticipation of a buyer's needs. The skills you gain in this course will be vital to starting an entry-level sales representative position.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Across industries, sales representatives are on the frontline of growth and increased revenue. As the "face" of a business, sales representatives must be equal parts product expert, relationship manager, and persuasive negotiator. If one knows how to connect with leads and convert them into customers, they possess a vital skill set that can lead to a lucrative career in business development.

Learning basic sales mechanics is an effective way to start an entry-level career in sales and gain further experience in the field. This course will train you to be an effective sales representative in the today's evolving global economy. You will learn the fundamentals of selling, customer relationship management, telephone sales, and more. By course completion, you will understand key sales principles and techniques for effectively translating product knowledge into customer solutions.

1. Sales Skills
2. Customer Needs
3. Call Center Sales Training
4. Trade Shows: Getting the Most Out of Your Experience
5. CRM – Introduction to Customer Relationship Management
6. Dynamite Sales Presentations
7. Your Emotional Intelligence
8. Implement Quality Customer Service

What you will learn

• Learn to open, manage and close deals
• Learn to manage customer relationships professionally
• Learn selling in a range of environments from trade shows, call centers and more

How you will benefit

• You will increase your employability by learning selling over a range of different styles and situations
• This course also focuses on building your EQ which is shown to improve the sales experience by helping you be in charge of yourself
• By learning to manage your customer's experience you will be able to generate more sales as well as repeat sales and quality reviews creating a positive feedback sales loop

Jamie Calbeto

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

This course will train you for a career as a certified student loan counselor or specialist. You will learn how to counsel clients on borrowing, repayment, discharge, and curing default.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• Computer must have stable Internet access.
• Speakers and video capabilities are required for viewing lecture videos.
• Access to webcam for final exam proctoring.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

About 43 million Americans owe $1.5 trillion in federal student loan debt. This number is staggering, and many debtors seek out financial counselors to help them navigate their repayment options. To work in this area of counseling, becoming a certified student loan counselor proves that you can accurately assist clients. This course will prepare you for the Certified Student Loan Counselor exam, offered by the National Association of Certified Credit Counselors (NACCC).

1. The Origin and Initial Funding of Higher Education
2. Assisting the Student/Borrower Assess, Evaluate and Obtain Funding
3. Counseling the Student Borrower
4. Assisting the Student Borrower with the Repayment Process
5. Student Loan Discharge, Cancellation and Forgiveness Basics
6. Default Consequences and Solutions, Ethical Considerations

What you will learn

• How the federal and private student loan systems work
• Latest in trends and legislation that governs student loans
• Strategies for borrowing, managing, and repaying student loans
• Methods for counseling and educating those struggling with student debt

How you will benefit

• A certified student loan counselor can enter the job market with a certification recognized by several industries including regional workforce development boards, Department of Veterans Affairs, National Disability Institute, and the United Way
• Provides credibility and demonstrates your ability to help clients

Bonnie Canty

Bonnie Canty is an attorney licensed in five states: Connecticut, Florida, Georgia, New Jersey, and New York. She obtained her Juris Doctorate degree from Hofstra School of Law and practices general law through her firm ABC Law, PLLC. She has been hired by several businesses and organizations to train, coach, and consult. Canty currently serves on the Board of Directors of the Society of Financial and Career Counseling Professionals and has been a Certified Financial Counselor for almost two decades.