IT Support Proficiency   

Develop technical knowledge and skills to support computers and users

Competencies:

You will gain the essential IT knowledge and skills to support and troubleshoot computer systems, including:

• Troubleshoot common IT issues with computers and users
• Problem-solve a wide variety of issues ranging from networking and operating systems to mobile devices and security
• Help connect users to the data they need to do their jobs regardless of the devices being used.

Note: Students who have completed this course will be able to take the optional CompTIA A+ certification exams (Core 1: 220-1001 and Core 2: 220-1002)

Gain the IT competencies to troubleshoot and support computer systems. Troubleshoot common IT issues with computers and users. Problem-solve a wide variety of issues ranging from networking and operating systems to mobile devices and security. Help connect users to the data they need to do their jobs regardless of the devices being used. 

Prerequisites;

• Basic knowledge of computer systems is recommended.