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Course Catalog > Business Operations and Leadership

Essential Skills for First Time Supervisors   

Congratulations! You’ve taken the next career step into a supervisory role, now what? Like many first-time supervisors, you may have questions about your new responsibilities, experience self-doubt, and wonder how you can continue motivating your team to achieve results.

Our expert instructor will be your guide and coach as you acquire practical skills to meet personal, team, and employer expectations. Session topics are research-based and designed to equip and inspire you to lead yourself and others well. Whether you are just starting out or are looking to improve your current leadership, this course will give you the skills and tools to lead with confidence.

Session 1: Accomplish the Transition from Peer to Supervisor

The first step is leading yourself well and developing your confidence as a supervisor. Embrace a leadership mindset as you begin to supervise former peers, and potentially more experienced team members.

  • Overcoming imposter syndrome
  • Establishing trust
  • Accepting accountability (self and others)
  • Explore the four levels of learning model


Session 2: Supervision & Leadership Strategies for Success

From time management to critical thinking and problem solving, there are key skills supervisors need to be successful in a fast and changing workplace. Explore helpful tools and strategies for employing these skills effectively in your work context.

  • Change management
  • Problem solving and adaptability
  • Best practices working with remote and hybrid teams
  • Manage time and delegate for success


Session 3: Communicate to Connect with your Team and Customers

Effective communication is vital to a healthy team and workplace culture. Understand how to communicate with diverse personalities and manage difficult conversations to build strong relationships with your team and customers.

  • Essential customer service and communication skills
  • Understand behavior styles
  • Proven techniques for dealing with difficult team members
  • Motivate your team


Session 4: Coaching for Performance

Whether you are conducting a formal performance review or leading a weekly check-in, conversations about employee performance can feel intimidating. Learn how to prepare yourself and your direct reports for productive, respectful, and motivating coaching opportunities.

  • How to plan a successful meeting agenda
  • Goal setting strategies
  • Productive feedback
  • Conduct a successful performance evaluation


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