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New Manager Essentials Information Session  

Look at almost any business and you will find that the customers are primarily served by its employees. Customers are almost never served by managers within an organization. Much like a CEO serves the board and the shareholders, managers are there to serve the employees and help them to operate and perform at their highest possible level.

The level of any organization where strategy translates into action is at the managerial and supervisory levels. According to research conducted by Gallup, engaged employees determine engaged customers, and engaged employees come from great managers. Yet 60% of all managers indicate they did not receive any training when they assumed their first management role. The good news is, managers are made, not born.

Come to this free information session to learn how. This program is UNF’s Division of Continuing Education’s newest certificate program, specifically designed for new and first-level managers.


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12000 Alumni Drive | Jacksonville, FL 32224 | Phone: (904) 620-4200