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Course Catalog > Management & Supervision

New Manager Essentials Certificate   NEW!

Managers are made, not born. Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a manager role?

During the program, you will learn the best practices in developing and executing the three necessary skills of every effective manager: managing self, managing other individuals and managing teams.

Program Benefits

  • Improved success rates for first-time managers
  • Improved team productivity
  • First-time managers are better prepared for this challenging transition
  • Participants have the opportunity to learn and practice the essential skills
  • New managers are more centered on and supportive of their team right from the start

Learning Objectives

  • Describe the three essential roles and responsibilities of a true manager and leader.
  • Understand what motivates people and explain the 4motive motivational model.
  • Develop time management, personal organization, prioritization and effective delegation.
  • Create clearly defined expectations and goals using the SMART model.
  • Hold difficult counseling sessions and give encouraging coaching and feedback.
  • Understand and apply emotional intelligence.
  • Develop strategies for dealing with conflict.
  • Leverage the key advantages and ten characteristics of high-performing teams.
  • Make impactful presentations and communicate effectively.

Program Components

  • Five full days of instruction
  • All program materials

Program Modules

  • Module One – Transitioning to Your Role as a Manager
  • Module Two –Emotional Intelligence and Resolving Conflict
  • Module Three –Performance Management and Coaching
  • Module Four – Developing High-Performance Teams and Situational Leadership
  • Module Five – Communicating for Impact


Rusty Bozman


The program will be held on the UNF campus in the Adam W. Herbert University Center.


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