This 12-hour certificate workshop is intended for prospective, new, or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following four topics are explored: Your Role as a Leader • What the supervisor role is and what it is not • Engaging employees • Supervising former peers Resolving Conflict • Healthy conflict versus damaging • Causes and consequences of conflict • Conflict resolution process and the supervisor’s role Effective Communication Skills • Interpersonal relationship skills; listening skills • Appropriate use of communication tools and methods • Goal setting, performance expectations and performance improvement Building and Sustaining Trust • Supervisor role in building and sustaining trust • Behaviors that build, sustain and break trust • Repairing damaged relationships
DEADLINE TO REGISTER IS SEPTEMBER 22ND BY 4:00PM Central Time