Prerequisite: Ability to create and format Excel spreadsheets with basic formulas.
Course Description: Learn a simple and practical approach for gaining insight, understanding and knowledge from the study of process behavior. Analyze and interpret process variation to enhance, meaningful and sustained improvements process performance. Find ways to use data to close the organization’s performance gap between what it wants (Should Be State) and what it’s currently getting (As Is State). This is not a seminar on statistics and no major math calculations are required. All exercises and case studies will be completed using Excel templates.
Audience: Lean Six Sigma and performance management professionals who need to create, analyze and present complex data to support process improvement and decision making.
Upon completion of this course, participants will be able to:
- Use data to measure and monitor the performance of key processes and systems.
- Analyze and interpret administrative and service data to enhance decision-making.
- Construct charts: collect, organize, and analyze the data using statistical methods –data and information.
- Interpret the findings.