This new course will be facilitated by Dr. Wendy Fraser.
Are you a part of a group that is stuck? Eye rolling, finger pointing, rude comments, and uneasy silence are noticeable signs that a group is suffering from latent, unresolved broken trust. If you have had enough and are ready to leave the drama behind, then this session is for you.
Or are you part of a well-functioning team and want it to stay that way? Strong relationships within groups engender resilient individuals who can empathically and creatively handle setbacks and swiftly course-correct. If you want to ensure your team continues operating at its best, then this session is also for you.
Trust permeates relationships. When there is trust within groups, information flows and issues can be resolved easier. These are core ingredients in fostering a healthy organizational culture. However, when groups experience low trust or a violation of trust, it can be very disruptive to team performance and it can last for years if left unresolved. So, how can teams work through it? This session will provide you with practical strategies and research-based tools for strengthening relationships and repairing trust that you apply at the team or organization level.
Upon completion of this course, you will be able to:
- Use the Trust Repair Process Model to provide insights on what strategies to take when trust is compromised.
- Strengthen relationships within your group and with other key stakeholders by using the Trust Behaviors Framework as a guide or a diagnostic model to target trust breakdowns.
- Use at least one tool in each phase of the Trust Repair Model to support groups getting unstuck