Certified Administrative Professional (Voucher Included)   

This course prepares you to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). IAAP membership, Exam study guide, and exam voucher included.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.

Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons:

• The Administrative Professional: Technology and Procedures (eBook)

To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.

In this CAP certification course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. This CAP course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology as you prepare to achieve your administrative professional certification.

You will gain event and project management skills, which include virtual meeting coordination—a skill that has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills. This CAP training course includes the IAAP membership, Exam study guide, and an exam voucher that covers the fee for the exam.

1. Organizational Communication (Part 1)
   1. Understanding the Workplace Team
   2. Interacting with Stakeholders
   3. Communication Essentials
2. Organizational Communication (Part 2)
   1. Networking
   2. Motivation, Leadership, And Change Management
   3. Public Speaking
   4. International Business
   5. Organizational Structures And Systems
   6. Legal And Ethical Issues
3. Business Writing and Document Production
   1. Business Writing
   2. Software Applications
   3. Managing Hardware and Software
4. Technology and Information Distribution
   1. Information Systems
   2. Telephone and Electronic Communication
   3. Copyright Laws and Intellectual Property
   4. Research and Analysis
   5. Managing Remote Meetings
   6. Information Distribution and Storage
5. Office and Records Management
   1. Filing Standards
   2. File Security
   3. Creating Workspaces
   4. Managing Materials and Supplies
6. Event and Project Management
   1. Event Scheduling And Management
   2. Travel Planning
   3. Meeting Coordination
   4. Project Management And Negotiations
7. Human Resources
   1. Human Resources Terminology and Processes
   2. Employee Handbooks, Training, and Standard Operating Procedures
   3. Employee Records and Evaluation
   4. Staffing And Onboarding
   5. Human Resource Law and Harassment
8. Financial Functions
   1. Budgeting Basics
   2. Introduction to Financial Statements
   3. Introduction to Banking and Statement Reconciliation
9. Workplace Behaviors and Activities (Part 1)
   1. Goal Setting and Creativity
   2. Problem Solving and Decision Making
   3. Time Management and Stress Management
10. Workplace Behaviors and Activities (Part 2)
    1. Planning And Controlling
    2. Multitasking
    3. Generational Distinctions
    4. Diversity and Inclusion
11. Workplace Behaviors and Activities (Part 3)
    1. Supply chain management
    2. Purchasing and logistics
    3. Scheduling
    4. Customer service
12. Becoming an Administrative Assistant and Advancing Your Career
    1. Duties and Traits
    2. Position Options
    3. Seeking Employment
    4. Career Planning

What you will learn

• Understand how to write business documents
• Managing information storage and distribution
• Recognize professional workplace activities and behaviors
• Discover best practices for managing events and meetings, travel, projects, and materials
• Identify key components of legal issues, and human resource policy and management

How you will benefit

• Obtain a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine
• Develop a career plan and resume that will be reviewed by an instructor
• Prepare to register and sit for the IAAP Certified Administrative Professional certification exam that will give you a competitive edge in the marketplace

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.