Professional and Career Development   

Business Track Licensure

This course is designed to cover the advanced topics of auctioneering in an easy to understand format that meets the State of Tennessee educational licensing requirements. The Business License Track would allow for a higher level of entry into the profession that is equivalent to the higher level of responsibility granted to these licensees. This tract would combine the auctioneer license and the firm license.

This program requires completion of a mandatory auction and business education program available in the classroom or instructor lead using ZOOM. Requirements is a 50 hour program that includes the 16 hour Basic Core Education plus 34 hours:

Required Topics:

• Asset specific instruction (livestock, autos, real estate, antiques, equipment, etc.)

• Auction processes: contract negotiating and writing, auction set-up, clerking cashiering, seller management, auction settlement and closing

• Advertising and promotion

• Technology in Auctioneering

• Live Auctions and Online Auctions

• Auction Math

• Escrow Accounting

• Sales Tax • Business Basics

• Bankruptcy

• Estates

• Personal Property & Appraisals {FB600914 / 1348 5941 }

Please see the Auctioneering Commission website for any additional information: Tn.gov/commerce/regboards/auctioneers.html

The CS certification has been designed to help Supervisor's understand and work efficiently and effectively with people and processes in your organization.

The CS is the result of a comprehensive analysis of the management profession, which identified the knowledge, skills and abilities that are required for competent supervision.

CS Content Areas

• Planning and setting objectives
• Leading and motivating
• Organizing and controlling
• Quality control
• Problem solving and ethical decision making
• Managing groups and teams
• Staffing, training and appraising performance
• Managing diversity
• Customer service
• Communication
• Accounting and finance

Offered at the Greeneville, Morristown, and Sevierville Campuses via VIRTUAL participation.  A Zoom link will be sent upon registration.

The SHRM-CP/SHRM-SCP certification preparation course is designed for individuals seeking credentials that focus on identifying and testing the knowledge and practical real-life experiences human resource professional around the world need to excel in their careers today.

 Earning your SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential establishes you as a recognized expert in the HR field. This certification recognizes the HR professionals are at the core of leading organizational success:

 * Built on the singular body of competency and knowledge designed to evaluate the HR profession around the world.

 *Test the HR professional's competency - the ability to put that knowledge to work through critical thinking and application.

 *Demonstrates that the HR professional is a technical expert and has mastered the application of HR technical and behavioral competencies, through practices and experience, to drive business results.  

This certification preparation program covers four knowledge domains; people, organization, workplace, and strategy as well as eight behavioral competencies; leadership & navigation, ethical practice, business acumen, relationship management, consultation, critical evaluation, global & cultural effectiveness, and communication.

To obtain more information regarding testing, please visit SHRM site at https://shrm.org/certification/apply/Pages/default.aspx.

This course is based upon the National Restaurant Association Educational Foundation ServSafe program. It includes a study of the HACCP (Hazard Analysis Critical Control Point) system and training in all areas of food safety relevant to a food establishment. Federal and state laws, rules, and regulations governing food service operation are emphasized. This course is designed to help the student develop an understanding of the basic principles of sanitation and safety and to be able to apply them in the food service operations. Managers need to know food safety and the critical importance of its role. And they need to learn how to share food safety knowledge with every employee.

This course is based upon the National Restaurant Association Educational Foundation ServSafe program. It includes a study of the HACCP (Hazard Analysis Critical Control Point) system and training in all areas of food safety relevant to a food establishment. Federal and state laws, rules, and regulations governing food service operation are emphasized. This course is designed to help the student develop an understanding of the basic principles of sanitation and safety and to be able to apply them in the food service operations. Managers need to know food safety and the critical importance of its role. And they need to learn how to share food safety knowledge with every employee.

This course is designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. After satisfactory completion of the course, students will have earned the Certified Customer Certified (CSC).

*This is an online 16 hour self-paced class. Class will begin once the regisration process is completed* 

This module builds off of the first course, and contains three new modules that provide greater depth and focus on Sales, Communication, and Phone skills. Students learn to use the Web as a tool, and to use exploratory questions to quickly identify customer needs – and match them to products and services. Students are taught to discover and strengthen their “voice image” for an unstoppable first impression. Since communication is so important to quality service, students are taught techniques to present complex information and ideas logically, clearly, and concisely. Additional topics include information gathering, generating excitement, driving conversation, and techniques to manage phone calls through clarity and communication. After satisfactory completion of this course, students will have earned the Certified Customer Certified (CSC).

*This is an online 16 hour self-paced class. Class will begin once the regisration process is completed*