VITAL Learning   

The course objectives include:

• Take disciplinary action when a performance issue or work habit issue remains unresolved after previous discussions.
• Follow a progressive disciplinary path that is consistent with your organization’s policies.
• Document and communicate the performance problem specifically, objectively and factually.
• Respond with empathy to team member reactions to maintain team member self-esteem.
• Ensure the team member takes ownership of the performance problem and takes responsibility for solving the problem.
• Use the Effective Discipline Skill Points to plan and conduct a meeting with your team member.

Essentials of Communications is 1 of 2 that are considered "foundational" skills of which leaders of all ages and skill levels can benefit.

Courses objectives include:

• Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
• Construct and express clear and concise messages in both written and spoken communication.
• Deliver messages that address the interests of the listener.
• Make verbal and nonverbal communication congruent to reinforce the intent of messages.
• Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
• Provide the rationale for your feedback, whether to reinforce or improve performance.

This is considered course 2 of 2 to build "foundational" skills of which leaders of all ages and skill levels can benefit.

The course objectives include:

• Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
• Construct and express clear and concise messages in both written and spoken communication.
• Deliver messages that address the interests of the listener.
• Make verbal and nonverbal communication congruent to reinforce the intent of messages.
• Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
• Provide the rationale for your feedback, whether to reinforce or improve performance.

In this course students will learn to recognize conflicts before they become problems, identify the source of team member conflicts and use effective communication to resolving conflicts.