Customer Service   

This course is designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types. Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office. No organization can afford to overlook or neglect the power of customer service skills. The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool. These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines. Within each module, students are assessed on the topics covered. After satisfactory completion of the course, students will have earned the Certified Customer Certified (CSC).

*This is an online 16 hour self-paced class. Class will begin once the regisration process is completed* 

This module builds off of the first course, and contains three new modules that provide greater depth and focus on Sales, Communication, and Phone skills. Students learn to use the Web as a tool, and to use exploratory questions to quickly identify customer needs – and match them to products and services. Students are taught to discover and strengthen their “voice image” for an unstoppable first impression. Since communication is so important to quality service, students are taught techniques to present complex information and ideas logically, clearly, and concisely. Additional topics include information gathering, generating excitement, driving conversation, and techniques to manage phone calls through clarity and communication. After satisfactory completion of this course, students will have earned the Certified Customer Certified (CSC).

*This is an online 16 hour self-paced class. Class will begin once the regisration process is completed*