The Division of Workforce Training provides real world training solutions, where, when and how you need it! We offer a wide-variety of comprehensive training solutions in Allied Health, Computer Applications Technology, Business Management and Leadership, Soft Skills, Industrial Maintenance, Youth Programs, Welding, and Apprenticeships. These are offered at one of our convenient campus locations or can be customized to offer onsite for your employees. So whether your learning needs are for an individual or business, Walters State Community College is your one-stop solutions provider. We offer customer-focused solutions for pre-employment assessment services, business services, and workforce development. > Apprenticeships > Hotel Associate - Front Desk

Hotel Associate - Front Desk

Performs any combination of the following duties to provide front-of-the-house services to customers in hotel, motel, or similar lodging establishment, following house policy and based on knowledge of hospitality industry standards, customer services, and overall mission of the establishment. Greets, registers, and assigns rooms to customers, at front desk. Processes, confirms, cancels, and records reservations, in person, or by phone, communicating required information and accommodating requests. Operates multi-line telephone console to answer and route internal and external telephone calls, providing information to callers and recording messages. Coordinates with housekeeping on availability of rooms ready for occupancy, and prepares work assignments, based on lists of vacant rooms and prospective check-outs and knowledge or procedures involved in turnover process. Keeps records of room availability and customers' accounts and prepares reports, manually or using computers. Answers inquiries pertaining to services and activities conducted at establishment and nearby, including shipping, dining, and travel directions. For more information or to enroll, please contact Anita.Ricker@ws.edu or 423-798-7953.

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