Communication & Leadership   

Acquire the knowledge and strategies to efficiently manage and resolve conflicts with this conflict resolution course.  Learn how to identify and address the top sources of conflict, understand the different conflict modes and styles, and master techniques to unbundle complex issues. You’ll explore the stages of conflict and gain insights into the psychological factors, such as the fundamental attribution error, that often contribute to misunderstandings. This course will provide you with practical strategies to turn conflicts into opportunities for collaboration and growth.

Enhance your team’s performance and project outcomes by learning how to host impactful project retrospectives. We’ll explore the critical importance of reflecting on past projects to inform and improve future efforts. Discover how to create a well-structured agenda, navigate the three essential components of a retrospective, and establish ground rules that encourage open communication. You’ll also learn best practices for conducting a retrospective, identifying actionable items, and determining next steps.

In this fast-paced work environment, knowing how to prioritize your team’s projects is essential for success. This course will equip you with the tools and strategies needed to effectively prioritize work, resolve conflicts, and align your team’s efforts with organizational goals.  By the end of this one-hour session, you’ll be ready to implement actionable guidelines tailored to your team’s unique needs, enabling you to focus on what truly matters.

In this course, you’ll gain a comprehensive understanding of procurement and the essential skills needed for successful negotiation. Learn the procurement process from start to finish, including managing procurements and understanding various contract types. Dive into the intricacies of contract bidding, and discover how to set and achieve negotiation goals that align with your objectives.

An overview of the most important things for those who don’t manage projects but would like to learn more about project management or who are just getting started.  This will set you up with the information you need to begin your project management journey!  Learn what a project manager’s role is, how to adjust when projects go off track, and all the basics to initiate, plan, and close your projects.  You’ll even get to know more about the difference between Waterfall and Agile project management.

In this course, you will learn how to set your team up for success by mastering the art of tracking team member assignments and planning headcount.  We’ll cover key strategies for managing team availability, setting utilization goals, and making allocation adjustments. You’ll explore how to effectively assign tasks, utilize placeholders, and navigate timesheets. Learn the importance of having a strategic approach to resource planning and gain the skills needed to forecast future headcount and ensure project success.