Communication   

Effective Business Writing
Fee: $115.00
Dates: 6/14/2023 - 8/5/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Effective Business Writing
Fee: $115.00
Dates: 7/12/2023 - 9/2/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Get Assertive!
Fee: $100.00
Dates: 6/14/2023 - 8/5/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Get Assertive!
Fee: $100.00
Dates: 7/12/2023 - 9/2/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Get Assertive! (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2023 - 7/31/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Interpersonal Communication
Fee: $100.00
Dates: 6/14/2023 - 8/5/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Interpersonal Communication
Fee: $100.00
Dates: 7/12/2023 - 9/2/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Interpersonal Communication (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2023 - 7/31/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Keys to Effective Communication
Fee: $100.00
Dates: 6/14/2023 - 8/5/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Keys to Effective Communication
Fee: $100.00
Dates: 7/12/2023 - 9/2/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Keys to Effective Communication (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2023 - 7/31/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Mastering Public Speaking
Fee: $115.00
Dates: 6/14/2023 - 8/5/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Mastering Public Speaking
Fee: $115.00
Dates: 7/12/2023 - 9/2/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Mastering Public Speaking (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2023 - 7/31/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Persuasive Communication
Fee: $145.00
Dates: 5/1/2023 - 7/31/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

• Effective Business Writing
• Fee: $115.00
  Dates: 5/17/2023 - 7/8/2023

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end.

  
  

  Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!

  It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  

  Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end. This course will help you identify gaps and eliminate problem areas in your writing skills.

  
  

  Writing as Problem Solving

  In this first lesson, you'll learn a brainstorming technique that will help make writing easier and more fun for you right away. You'll learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing. You'll also learn why writing is one of the best problem-solving tools around.

  Why Write and Who Is Your Reader?

  Here's where you'll learn a helpful system for organizing your writing, whether it's an email, a formal letter, or a company-wide memo. You'll start by picking out a document that you have to write anyway so that you can put your new writing knowledge to use right away. You may as well get some work done while you're learning, right? Next, you'll nail down why you're writing this particular document and who your reader is. A second brainstorming technique will help you have fun thinking through these two questions.

  Benefits You Can Offer Your Reader

  In this lesson, you'll learn to make your readers do what you want. Your readers will be happy, too, since they'll get what they want in this win/win system. You'll learn the seven basic benefits you can offer your reader and how to write the crucial first sentence of your document. You'll learn one more brainstorming technique that will help you capture good ideas, words, and phrases.

  Sequencing Your Ideas and How to Write Your Ending

  Master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts. You'll also discover the best way to end any document. It's an idea that may surprise you!

  Revising, Formatting, Editing, and Proofreading

  Revising, formatting, editing, and proofreading may all sound similar, but they're four distinct activities. In this lesson, you'll learn how revision is a process of exploration and discovery. You'll learn formatting strategies that will invite your reader in. You'll also learn to be a ruthless editor and professional proofreader.

  What Words to Take Out

  In this lesson, you'll learn how to write clearly and concisely. You'll explore three mistaken notions that lead business writers to use lots of convoluted phrasing and needlessly long words. You'll examine the pitfalls of using business clichés, jammed modifiers, trendy words, jargon, foreign words, redundancies, and hedging adjectives.

  What Words to Put In

  In the last lesson you learned what words to remove from your document. In this lesson, you'll learn what words you should include to make your business writing more compelling. You'll learn the four parts of the written communication process. You'll find out why the verbs and nouns you choose make a major difference. You'll also learn more ways to make the task of writing more enjoyable for you.

  Strategies for Good Spelling and Punctuation

  In this lesson, you'll look at strategies for good spelling and punctuation. Everyone needs this review! To keep it fun, you'll get to deal with the topics of spelling and punctuation by taking some easy quizzes. It's a chance to learn by doing. See how good your spelling and punctuation skills really are. You'll learn that punctuation is not a tyranny of rules, but an evolving protocol to help you communicate. Finally, you'll capture your weak areas on a Tips Card.

  One Easy Grammar Lesson

  Why do you have to bother with grammar? You'll find out why in this lesson. Take the Grammar Blitz Quiz to discover your grammar strengths and weaknesses. It will help you fill in the gaps that remain after years of boring grammar classes. You'll learn why using the active instead of the passive voice can be a demonstration of your integrity. You'll also explore the traps pronouns set for those who are sensitive to gender issues.

  Getting the Tone Right

  Getting the tone right in business writing can be tricky, especially in email. In this lesson, you'll get to tackle your worst moods with one more brainstorming technique. You'll learn how to defuse any negative emotions that might get in the way of your problem solving. You'll also learn how your attitude toward your reader, your topic, and your own needs determines your tone. As you go through the lesson, you'll learn two easy ways to eliminate unintentional tone mistakes.

  When You Have to Say No

  In this lesson, you'll learn why being able to say "no" with grace is a crucial business skill. A five-part format will give you a solid strategy for writing documents that say "no" while retaining the goodwill of your reader. You'll learn how to keep bad news letters, memos, and emails positive and helpful.

  Email Etiquette

  This lesson will provide an up-to-date review of all the ways that email is different from other kinds of business writing. It will teach you how to write emails that get the job done quickly and efficiently and explain their legal status in court. You'll also discover how to manage the tone of your emails so that you don't accidentally offend your reader.

  
  

  What you will learn

  • Learn brainstorming techniques that will help make writing easier
  • Understand how to sequence your ideas to be more effective
  • Learn the important skills of revising, formatting, editing, and proofreading
  • Get a grammar refresher
  • Learn to get the tone right and take negative emotions out of your writing
  • Learn how to say "no" without offending your reader

  How you will benefit

  • Gain a solid understanding of good writing and how to produce it
  • Learn to better communicate with peers and colleagues through your writing
  • Take charge of your career and gain confidence by developing and enhancing a skill you will use every day
  • Open the door to more career opportunities and promotions as you learn to effectively communicate

  
  

  Ann Linquist

  Ann Linquist is a continuing education instructor on college campuses, at corporations, and with non-profit organizations. She has helped thousands of adults learn to tackle their writing tasks with enthusiasm. Having written everything from novels to newsletters, articles to ad copy, Linquist is able to address the writing needs of each individual. The breadth of her background ensures a powerful, involving learning experience that builds on the strengths of each participant.

  Show Description

  
  

• Get Assertive!
• Fee: $100.00
  Dates: 5/17/2023 - 7/8/2023

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Find out how you can stop others from intimidating you or treating you poorly.

  
  

  Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal.

  Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you will get many tips on how to handle these. Because your body can reflect an inner uncertainty, you will learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making.

  You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You will learn how to stand firm in the face of this resistance.

  Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  

  Learn specific techniques to become more assertive in all types of situations, with all types of people, and in all aspects of your life. This course will empower you to be more assertive and includes specific techniques for dealing with people who intimidate or disrespect you.

  
  

  The Importance of Being Assertive

  This first lesson will mark a turning point in your life. You will begin by measuring your assertiveness quotient, you will learn about the many surprising consequences of not being assertive, and you will learn to recognize the different behaviors of passive, aggressive, and assertive people.

  Inner Changes to Become Assertive

  Before you can begin to act assertively, you need to be able to identify your self-canceling thoughts and change your inner script. In this lesson, you will learn why you have negative thoughts about yourself and what those could be. You will learn several techniques for replacing them with a positive inner script, including visualization, affirmations, storytelling, writing a journal, and creating a collage.

  How You Lose Power Verbally

  One of the ways non-assertive people lose power is through the use of certain types of language to either gain approval or avoid opposition, criticism or disagreement. In this lesson, you will learn how to recognize when you're doing this, and you will discover some simple and painless adjustments to the way you say things that can help you avoid this problem.

  How to Be Verbally Assertive

  Now that you have learned what takes your verbal power away, it's time to learn how to be verbally assertive. In this lesson, you will learn how to make the four types of "I" statements to tell others about yourself, respond to others' requests, ask for cooperation and support, and confront another person. You will also learn about techniques you can use to deal assertively with people who are angry with you or criticizing you.

  Creating an Assertive Body Image

  Just as an actor perfects the nonverbal aspects of a role, you need to pay attention to the nonverbal nuances in your new assertiveness role. What you will learn in this lesson is how to use eye contact, facial expressions, voice, body posture, gait and clothes to create an assertive image.

  Adapting Your Message to Others' Personalities and Resistance

  In order for you to be most effective, you need to be able to adjust your assertive message to the personality of the person with whom you're communicating and to deal with resistance. In this lesson, you will study four behavior types and five sensory types to help you understand which assertive approach works best. You will also find out how to identify resistance in others by observing verbal and nonverbal clues and various methods you can use to handle the resistance you may encounter.

  Assertiveness With Your Family

  Most people find it extremely challenging to be assertive with close family members. In this lesson, you will learn about a variety of statements family members use to manipulate you, and you will discover the most effective ways to respond to each of them. You will learn how to act assertively with your parents, siblings, and children to build more positive relationships.

  Assertiveness With Your Mate

  In this lesson, you will discover the four different emotional types of people and how they come together as mates. You will explore the relationships these types have with each other, what problems tend to arise, and how the partners can treat each other differently in order to resolve any problems they may have. You will also learn guidelines for working out issues with your partner in an assertive but loving manner.

  Assertiveness With Friends and in Social Situations

  Do you find it difficult to say no to a friend who asks a favor that you don't really want to do? Do you have difficulty having conversations in social situations? If so, you will really learn a lot from this lesson, including how to use the assertiveness techniques to deal with your friends. Next, you will learn techniques you can use to open up to other people and carry on interesting conversations.

  Assertiveness in the Workplace

  You may approach the thought of being assertive at work with trepidation. However, when supervisors and employees treat each other with respect and act assertively with each other, both happiness on the job and productivity increase. In this lesson, you will learn how to be assertive during job interviews as well as with your boss and subordinates, what to look for to see if your workplace encourages or discourages assertiveness, and how to advance assertiveness where you work.

  Being an Assertive Consumer and Dealing With Everyday Situations

  Often, you encounter situations in which you deal with people as a consumer. In this lesson, you will learn how to be assertive with waiters, salespeople, government clerks, doctors, hospital employees, lawyers, and IRS agents. This lesson also discusses how to be assertive in everyday situations, such as when a restaurant or movie theater is unbearably cold.

  Final Steps in Becoming Assertive

  So far in this course, you have gained a wealth of knowledge about how to be assertive. These skills and techniques can be used with family and friends, as a consumer, in the workplace, and in everyday situations. In this closing lesson, you will learn some situations in which it's better to not be assertive, how to give and receive compliments, and how to be assertive in all parts of your life.

  
  

  What you will learn

  • Understand the difference between passive, aggressive and assertive attitudes, gestures and phrases
  • Learn to recognize ways you lose power and discover simple adjustments to the way you say things.
  • Learn to deal assertively with people who criticize or try to manipulate you
  • Discover the importance of eye contact, facial expressions, voice, body posture, gait, and clothes to project a more assertive personality
  • Learn ways to be assertive in all types of situations whether it is family, social, or everyday life situations.
  • Learn how to give and receive compliments and discover times when it is best not to be assertive

  How you will benefit

  • Gain insight in learning about how not being assertive can have surprising consequences in all areas of your life
  • Deal effectively with people who are angry or criticizing you
  • Create an assertive body language
  • Learn to treat people in an assertive but loving manner
  • Gain respect and a positive self image

  
  

  Vivian Harte

  Vivian Harte has been teaching people how to be more assertive for almost 20 years. In addition to her online course, she taught a "Women in Society" class for a large college, and she also helped students at a major university learn how to express themselves assertively in the classroom and in the workplace.

  Show Description

  
  

• Interpersonal Communication
• Fee: $100.00
  Dates: 5/17/2023 - 7/8/2023

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Become aware of the conscious and unconscious codes of meaning people send when communicating with others.

  
  

  Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

  It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings, but so can silence.

  This course will show you how to manage the conscious and unconscious codes of meaning people send to each other and how to respond with appropriate codes in turn. You will explore concepts of verbal and nonverbal expression, including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  

  Communication is more than just speaking, hearing, or having a good vocabulary. This course explores strategies for success in everyday interpersonal communication. You will explore clear examples of verbal and nonverbal habits, effective listening, self-concept, differences in conversational styles, and conflict management. You will also learn about practical strategies you can use to improve communication at home, in social situations, and in the workplace.

  
  

  Communication Basics

  Your first lesson introduces two detailed models that explain the complex nature of communication. You will learn how words, thoughts, the situation, and even the environment are all connected—and that they all change from one communication event to the next.

  Communication Misunderstandings

  Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you will learn seven premises of communication that will help you through those times. This lesson introduces two strategies for improving communication competence.

  The Personal Side of Communication

  In this lesson, you will learn how individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how people communicate. You will also explore how everyone seeks gratification of specific human needs through the unique and complicated communication process.

  Language and Logic

  This lesson focuses on the ways in which language affects reasoning abilities. You will learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process.

  Nonverbal Messages

  Can you say something without uttering a word? In addition to voice, facial expression, and body movement, this lesson covers other ways people send messages without making a sound. You will also learn about nonverbal communication behaviors—sending messages of either inclusion or exclusion.

  Intercultural Communication Differences

  This lesson explores cultural identity and how it molds habits of communication no matter what the language of the culture is. You will learn how cultures of the world are divided into two main categories. You will examine how groups generalize others and the psychological reasons for doing that.

  Effective Listening

  This lesson introduces different types of listening. You will learn about the barriers to effective listening, and strategies you can use to improve your listening habits. You will also compare poor listening to empathic listening and evaluate the effects each has on communication success.

  Gender Communication Differences

  In this lesson, you're invited to examine gender identities from the inside out. You will learn how brain structure as well as physical structure helps determine how men and women communicate. You will learn the differences in masculine and feminine behavior and how these identities manifest themselves.

  Relationship Dynamics

  In this lesson, you will learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. You will explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

  Communication Rules

  This lesson examines several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You will learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior.

  Conversation Climate

  In this lesson, you will learn how people can change the direction of a conversation to advance a personal agenda. This lesson explores the strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation.

  Interpersonal Conflict Resolution

  Your last lesson identifies various types of interpersonal conflicts. You will also explore the ways that different cultural groups and identities approach and resolve conflict. You will then learn how to dissect a conflict and apply four steps to successful conflict resolution.

  
  

  What you will learn

  • Understand that basics of communication and how to avoid misunderstandings
  • Learn how language affects reasoning abilities
  • Learn about nonverbal communication and how men and women use it differently
  • Understand cultural identity and how it molds habits of communication
  • Discover the three main characteristics that make up any relationship as well as the stages that all relationships go through
  • Learn how to successfully and efficiently resolve conflicts

  How you will benefit

  • Learn to effectively communicate in both casual and professional situations
  • Open the door to enhanced career opportunities as you learn to better communicate with those around you
  • Develop deeper, more meaningful relationships with effective communication and listening skills

  
  

  Laurel Bragstad

  Laurel Bragstad combines her understanding of communication theory and human relationships to design curriculum in interpersonal communication, public speaking, journalism, persuasion, and theory and research. With a Master of Arts degree in interpersonal communication and rhetoric, she has taught a wide range of courses to undergraduate and graduate students. Her publications include several articles in ETC: The Journal for the International Society of General Semantics, a chapter in Classroom Exercises for General Semantics (published by the International Society of General Semantics), and a novel entitled In the Comfort of Shadows.

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• Keys to Effective Communication
• Fee: $100.00
  Dates: 5/17/2023 - 7/8/2023

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.

  
  

  If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  

  Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.

  
  

  Introduction to the Keys to Effective Communication

  In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.

  Rapport

  Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.

  Pacing, Linking and Leading

  In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.

  Mastering Learning Styles

  In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.

  Regaining Lost Rapport

  This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.

  Mastering Motivation

  This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.

  Group Presentations

  This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.

  Communication in Leadership and Teamwork

  Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.

  Communication With Children

  In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.

  Subconscious Communication

  Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.

  Managing Stressful Communication and Anger

  Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.

  Review of the Keys to Effective Communication

  In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.

  
  

  What you will learn

  • Learn to use communication to build rapport and create environments of trust, warmth, and respect
  • Understand the process of becoming a great conversationalist

  How you will benefit

  • Become more confident
  • Make great first impressions
  • Create more and better personal and professional relationships

  
  

  Dawn Lianna

  Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.

  Show Description

  
  

• Mastering Public Speaking
• Fee: $115.00
  Dates: 5/17/2023 - 7/8/2023

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn the secrets of effective public speaking and small group communication.

  
  

  You can become an effective public speaker! In this course, you will discover how to talk confidently and persuasively to both large audiences and small groups. You will also learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers—fear.

  You'll learn the secrets to presenting a speech, how to handle questions and manage conflict in meetings, and even how to shine in a job interview. You will get tips for training your voice and learn how to use both verbal and nonverbal communication effectively. By the time you finish this course, you'll have an entire set of skills you can use on the job, in social settings, and in any other situation where you need to communicate with ease and authority!

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  

  Become an effective public speaker by discovering how to talk confidently and persuasively to both large and small groups. This course will help you equip yourself with the skills you need to communicate with ease and authority on the job or in any social setting.

  
  

  You Can Do It!

  You'll jump right in with this first lesson, which begins by discussing the most basic and common barrier to successful public speaking: fear. You'll explore why fear is a natural response in some situations and then review several tactics for managing the symptoms of fear. The lesson will also share some practical tips for discovering your unique speaking voice and building your self-confidence. You'll soon discover that by trusting in yourself, your natural abilities, and the ideas you have to contribute, you'll be well on your way to becoming a confident speaker!

  Understanding How Communication Works

  People communicate with one another every day, all day long. How do people communicate, and why do some people communicate more effectively than others? That's exactly what this lesson will discuss. As a public speaker, it's important to understand the communication process and how it works. This is a process that happens again and again—and the better you understand it, the better prepared you are to speak effectively in public. In this lesson, you'll explore the basic components of communication, such as senders and receivers, verbal and nonverbal communication, and noise and feedback.

  Taking the Fear out of Fear

  Everyone has experienced fear at one time or another in a speaking situation. Whether you're speaking in front of a crowd or just a small group of friends or colleagues, fear is a common reaction. The good news is that there are skills you can develop to control your fear, and with a little understanding and practice, you can even harness your fear and use it to your advantage. In this lesson, you'll explore why public speaking fear happens, the common symptoms of fear, and how to control these symptoms.

  Developing a Confident Voice

  Your voice has a major impact on how well you communicate. Have you ever noticed your voice shaking or cracking when you speak? You're not alone! In this lesson, you'll learn how to develop a confident speaking voice for both formal and informal speaking situations. The first step is to understand a few basic concepts about voice and vocal delivery, and the second step is to practice. This lesson will discuss concepts such as pitch, volume, rate, and vocal quality, and you'll have plenty of opportunities to work on developing vocal confidence and effective vocal delivery.

  Harnessing the Power of Nonverbal Communication

  People tend to think of public speaking as a skill that only uses voices. Yet, studies show time and time again that most communication occurs nonverbally. Nonverbal communication has everything to do with a speaker's success. In this lesson, you'll learn how to harness the power of nonverbal communication so that you communicate effectively. You'll find out how to use eye contact, facial expressions, gestures, posture, and even spatial communication to get across the meaning of your message.

  Speaking Well in Social Settings

  As you surely know by now, public speaking involves much more than just standing behind a podium and giving a speech. Everyone speaks daily in social settings, and even though this is an everyday occurrence, most people can still use some guidance when it comes to communicating effectively and delivering the messages they intend to deliver. Whether you could use practice speaking well in social settings such as dinner parties, children's birthday parties, or casual after-work happy hours, this lesson will give you the tools and practice you need to hone your social speaking skills!

  Acing Interviews

  Most people dread job interviews. These public speaking situations are known to be stressful. But as a public speaker in the making, you can put your skills to work to increase your confidence and ace that next interview. At its most basic level, an interview is really about answering questions effectively. There are specific tactics you can use to ensure that you communicate well, enabling you to demonstrate who you are and why you're perfect for the position. In this lesson, you'll explore both the verbal and nonverbal communication that occurs during an interview and discover how to master both.

  Impromptu Speaking

  Do you ever find yourself blushing and stammering when you're called on to talk in a meeting? If so, you're not alone. Most people find this type of impromptu speaking nerve-wracking. With impromptu speaking, you won't have a chance to prepare your talk in advance, which means that you'll have to organize your thoughts on the spot as you speak! But fear not. There are some simple tricks to impromptu speaking, and that's what you'll learn in this lesson. You'll also learn about a few things to avoid during an impromptu speech, as well as ways that you can support your fellow speakers.

  Preparing and Delivering Short Talks

  As a public speaker, one type of speech you'll give time and time again is the "short talk". A short talk is a short speech, often under ten minutes that you give at a meeting of some kind or even at special occasions. The short talk is often enough to terrorize the speaker, but in this lesson, you'll find out how to easily and quickly write, develop, and present a short talk. You'll see plenty of examples along the way that will make learning easy.

  Managing Questions, Conversations, and Conflict

  The odds are good that at some point in your life, you'll end up leading a committee or team meeting of some sort. If you've led a meeting before, you know how difficult it can sometimes be—especially when half the job is in managing the various personalities of the committee members. In this lesson, you'll focus on managing questions, conversations, and conflict in a typical meeting environment. You'll learn how to master these skills and how to make your next meeting a success!

  Mastering the Long Speech

  When people think of public speaking, they often imagine someone standing in front of an audience, delivering a "speech." This notion of preparing and delivering a long speech is generally the most intimidating of all forms of public speaking, but fear not! The long speech appears more daunting and difficult than it really is. In this lesson, you'll see how simple it is to effectively prepare a long speech. This lesson will break down the process of outlining and developing the introduction, body, and conclusion of your next long speech.

  Managing Equipment and Media

  In a technologically advanced world, virtually every aspect of life is impacted with media and various forms of technology. Public speaking is no exception. As a public speaker, you may need to manage a number of different kinds of equipment and media during your speech. In the final lesson, you'll learn how to use technology to support your speech, and how to weave your media presentation seamlessly into your speech.

  
  

  What you will learn

  • Learn how to become an effective public speaker through a comprehensive skillset
  • Discover the secrets to planning and executing speeches of any length and for any occasion
  • Learn how to use both verbal and nonverbal communication to your social and professional advantage
  • Learn how to control natural fears associated with public speaking and to apply your understanding of the communication process to any situation

  How you will benefit

  • Conquer your fear of speaking in a social or professional environment
  • Gain confidence in your ability to prepare for and deliver outstanding job interviews
  • Acquire the skills you need to communicate, inspire, or impress others in public speaking opportunities

  
  

  Curt Simmons

  Curt Simmons, B.A., M.Ed, is a best-selling author, trainer, and multi-media expert. He holds degrees in English and communication studies and has more than 10 years of experience teaching English and writing in the classroom. Additionally, Simmons has authored numerous books on a wide variety of technology topics and has been a technical editor for numerous other titles.

  Show Description