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Catalog > Communication and Professional Excellence

Difficult Conversations in the Workplace  

Difficult conversations in the workplace are like the flu: They are unwanted, they cause discomfort, and they are unavoidable. In this course, you will prepare for difficult communication with your boss, coworkers and customers by understanding the root of communication conflicts; recognize your own emotional triggers and habitual communication patterns; identify high conflict words; modify existing communication habits; and practice breathing techniques and vocal tips.

For more information, please refer to our course outline.

This is the third course in the Workplace Excellence Certificate (7 Class Series).


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