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Catalog > Communication and Professional Excellence

Unspoken Communication in the Workplace  

Since over 50 percent of our communication is non-verbal, it’s important to recognize the powerful role body language plays in workplace communication. Positive and negative opinions are formed by those around us without speaking a word. In this course, discover the messages you convey through non-verbal communication; gain tips for changing messages that may be perceived as negative; recognize the non-verbal cues of others; practice active listening; and learn how to respond in ways that maximize communication effectiveness.

For more information, please refer to our course outline.

This is the second course in the Workplace Excellence Certificate (7 Class Series).


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