Job Readiness   

Participants will enhance their public speaking abilities while addressing the mental wellness aspects of speaking in public, including managing anxiety, building confidence, and creating a positive, stress-free speaking environment.

Participants will enhance their public speaking abilities while addressing the mental wellness aspects of speaking in public, including managing anxiety, building confidence, and creating a positive, stress-free speaking environment.

Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant.

Discover how time management, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. Understand the fundamentals of business law, contracts, and the principal-agency relationship; discover ethics and organizational politics; and understand the basics of human resources management.

Also, discover key management functions such as planning, control, motivation, and organization, discover how to increase creativity. Plus, find out how marketing differs from sales and learn the basics of operations management. This course may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Change Management and Teams

This lesson will discuss why change is so important, review why people are reluctant to change, and explore strategies that can help you overcome resistance to change. It'll help you establish a winning team and lead you through the stages of recruiting, evaluating, and selecting team members. You'll explore the concepts of a core team, extended team, and the overly important team. The lesson will finish up by discussing the complete performance planning process, including how to address performance problems and how to make reviews more meaningful.

Accounting Basics I

In this lesson and the one that follows, you'll learn accounting and financial concepts and fundamentals to help you increase your readiness to use financial information. You'll gain a strong foundation by learning about the general ledger, by seeing the difference between accounting and bookkeeping, and by investigating the different types of accounting. The lesson will demystify debits and credits and present the accounting equation as a cornerstone of all modern accounting systems.

Accounting Basics II

Now that you've absorbed the basics of accounting, it's time to learn how to apply financial information. You'll start off by reviewing two vital financial statements that you will find at nearly every organization—the balance sheet and the income statement. Next, you'll find out how to account for inventories and then discover the significance of cash flow. By the end of the lesson, you'll clearly understand how sound cash management helps companies stay on the right path.

Business Law I

Administrative assistants need to know the basics of business law. You'll need to have a good grasp of key legal concepts, such as the principal-agency relationship and the basics of contracts. The lesson will start things off by looking at the idea of law, going through an overview of the legal system, and discussing the essence of commercial law. It'll tackle the essentials of contracts, such as the elements and the various types, and finish up by discussing Article 2 of the Uniform Commercial Code.

Business Law II

In this lesson, you'll examine the four most popular organizational forms: sole proprietorship, general partnership, limited partnership, and corporation. You'll learn all about organizational politics, and see that wherever people work together, you'll find politics. The lesson will also touch on business ethics, a critical concept that has received much attention in recent years.

Human Resources Management

In this lesson you'll take a look at human resources management. It's possible that your job responsibilities as an administrative assistant will encompass many or all of the aspects of human resources. Even if you don't have this as a direct responsibility, you may have to interface with or be indirectly involved in aspects of human resources management, working with your company's HR manager. You'll explore employee relations, guidelines for documentation in human resources, and the staffing process. You'll also review conflict resolution, how to hire the right person, and much, much more.

Planning and Control

Life is filled with opportunities, problems, and choices. When you effectively plan and control your activities, and also make timely decisions and solve problems, you become a valued asset. You'll look at the ins and outs of planning because just about everything you do begins with a plan. The lesson will help you learn about the counterpart of planning: control. By the time you finish it, you'll know all about problem solving and be able to apply a model of decision making.

Organizing

Organizing is a critical topic that many companies struggle with. In this lesson, you'll discover how resources are organized so employees can productively perform job duties and complete tasks. You'll begin by studying the purpose of organization and examining several coordinating principles, including authority, power, and span of control. You'll learn the purpose of the staffing function and how to evaluate such key elements as recruitment, selection, appraisal, and development. The lesson will conclude by looking at six different forms of organizational charts.

Leading and Motivating

It's often said that motivation and leadership are two sides of the same coin. It's difficult to have one and not the other. This lesson will begin by defining motivation and exploring four theories of motivation, and then move into leadership. You'll learn about the different types of leadership and discover the difference between delegation and empowerment. You'll also examine creativity and see how you can increase your creativity levels.

Marketing

Most people believe that marketing is either advertising or selling. The primary objective of this lesson is to make sure that you clearly understand the distinction between marketing, advertising, and sales. You'll discover what it means to be consumer oriented and learn how to apply the four Ps (product, place, price, promotion) and see how these variables work together to form marketing strategies.

Operations Management

Operations management is one of the unheralded activities at a company. The folks that work in this area don't receive much credit and don't lead a glamorous life. They're the behind-the-scenes people that keep the ball rolling so that customers are happy and the company makes profits. In this lesson, you'll explore the diverse nature of operations management and see how selecting, designing, operating, controlling, and updating play an important role in all operating systems. Along the way, you'll learn about the importance of key concepts like forecasting, capacity, and make-or-buy analysis.

Time Management

You've probably heard the saying "time is money." How you manage your time is the key to your success. Time management is one of the most important skills you as an administrative assistant can develop. If you don't learn how to manage your time, you will not be as effective and efficient and you run the risk of letting down those people who rely on you. In this lesson, you'll learn about the importance of time management and how it can benefit you in your role as an administrative assistant. The lesson will examine the benefits of time management and identify tools and techniques to help you free up more time for work and outside interests.

What you will learn

• Learn the basics of accounting and key accounting terms
• Understand how financial statements and controls help keep your organization moving in a positive direction
• Learn the fundamentals of business law, contracts, and the principal-agency relationship
• Discover ethics and organizational politics
• Understand the basics of human resources management

How you will benefit

• Understand how all areas of a business can affect your administrative assistant responsibilities and activities
• Become more valuable to your organization as you familiarize yourself with all of its moving parts
• Open the door to new opportunities as an administrative assistant

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics.

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Introduction

In the first lesson, you will learn why organizations need administrative assistants and explore the types of work that they perform. You will be introduced to the different administrative specialties and look at an overview of their varied duties and requirements. You will learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers.

Office Planning and Layout

As an administrative assistant, you frequently participate in office planning. This lesson will help you to understand that an office is an interdependent system where everything works together. You will see that creating an office environment requires bringing many components together.

Information Management

In today's fast-paced world, organizations move very quickly and make split-second decisions that have far reaching implications. In this lesson, you will learn how to effectively use information management to create a successful office operation and help increase your value to your organization.

Communications Technology

Telecommunications, communications, and technology fit together like a hand in a glove. This lesson will show you how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries.

Records Management

In this lesson, you will learn how to productively use reprographics and manage records, two duties that are frequently handled by administrative assistants. You will also discover that records management is the management of paper documents, micromedia, and other documents.

Hardware and Software

As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. To better help you focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.

Meetings, Conferences, and Travel

This lesson covers scheduling and coordinating meetings, conferences, and business travel. As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings.

Policies and Procedures

A critical responsibility of administrative assistants is coordinating numerous office activities. This lesson examines how to create practical policies and procedures. You will focus on the use of policies and procedures that meet organizational objectives and create order in your day-to-day activities.

Business Documents

As an administrative assistant, you spend much of your time reading and composing business documents. This lesson's objective is to enhance your business writing skills. After you finish this lesson, you will have an increased ability to write high-quality business documents.

Grammar and Punctuation

This lesson bridges the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It's likely that you need to help others with their written communication, so you will also review the mechanics of proofreading.

Interpersonal Communication

As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. This lesson will explain how your desire to share thoughts and ideas creates the first part of communication and how you create the second part when you listen, interpret, and react to feedback.

Research and Presentations

This final lesson will teach you how to perform basic research—something administrative assistants are often asked to do. It also discusses the steps you take to create a meaningful and memorable presentation, including strategies for starting your preparation and the software that can help you create a polished piece.

What you will learn

• Essentials of managerial and staff support.
• Information and records management.
• Communications technology.
• Travel and meeting coordination.
• Space planning and office ergonomics.

How you will benefit

• Become an indispensable member of your team when you put your newfound knowledge and skills into practice.
• Increase your job opportunities and earnings potential.
• Continue your education with our Administrative Assistant Applications course to prepare for the Certified Administrative Professional (CAP) exam.

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Introduction

In the first lesson, you will learn why organizations need administrative assistants and explore the types of work that they perform. You will be introduced to the different administrative specialties and look at an overview of their varied duties and requirements. You will learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers.

Office Planning and Layout

As an administrative assistant, you frequently participate in office planning. This lesson will help you to understand that an office is an interdependent system where everything works together. You will see that creating an office environment requires bringing many components together.

Information Management

In today's fast-paced world, organizations move very quickly and make split-second decisions that have far reaching implications. In this lesson, you will learn how to effectively use information management to create a successful office operation and help increase your value to your organization.

Communications Technology

Telecommunications, communications, and technology fit together like a hand in a glove. This lesson will show you how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries.

Records Management

In this lesson, you will learn how to productively use reprographics and manage records, two duties that are frequently handled by administrative assistants. You will also discover that records management is the management of paper documents, micromedia, and other documents.

Hardware and Software

As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. To better help you focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.

Meetings, Conferences, and Travel

This lesson covers scheduling and coordinating meetings, conferences, and business travel. As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings.

Policies and Procedures

A critical responsibility of administrative assistants is coordinating numerous office activities. This lesson examines how to create practical policies and procedures. You will focus on the use of policies and procedures that meet organizational objectives and create order in your day-to-day activities.

Business Documents

As an administrative assistant, you spend much of your time reading and composing business documents. This lesson's objective is to enhance your business writing skills. After you finish this lesson, you will have an increased ability to write high-quality business documents.

Grammar and Punctuation

This lesson bridges the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It's likely that you need to help others with their written communication, so you will also review the mechanics of proofreading.

Interpersonal Communication

As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. This lesson discusses how your desire to share thoughts and ideas create the first part of communication and how you create the second part when you listen, interpret, and react to feedback.

Research and Presentations

This final lesson will teach you how to perform basic research—something administrative assistants are often asked to do. It also discusses the steps you take to create a meaningful and memorable presentation, including strategies for starting your preparation and the software that can help you create a polished piece.

Self-Study

Learn how to use the CPT manual and the ICD-10-CM to find medical codes for any disease, condition, treatment, or surgical procedure.

This is your chance to find out what it's really like to be a medical coder. In this course, you'll learn exactly what medical coders do on a daily basis. You'll learn to use the CPT manual and the ICD-10-CM to find medical codes for any disease, condition, treatment, or surgical procedure, which will give you a leg up on other people who are new to this career. The knowledge you gain here will help you work almost anywhere in the medial field—doctors' offices, clinics, public health facilities, hospitals, labs, nursing homes, insurance agencies, or even the comfort of your own home.

As you explore a career in medical coding, you'll also explore each of the main systems of the human body—integumentary (skin), musculoskeletal, respiratory, cardiovascular, gastrointestinal, endocrine, and male and female genitourinary—outlining the medical terminology, conditions, diseases, injuries, treatments, and procedures you will see most often in each of these systems.

Along the way, you will see numerous real-world examples and coding exercises to help you begin using your coding tools in conjunction with your analytical skills to come up with just the right choices to describe any medical situation. As you explore a career in medical coding, you'll get all the hands-on experience and knowledge you need to begin your career with confidence. Check it out, because this might just be a great career choice for you!

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are not included in enrollment.

• A CPT Manual, Professional Edition, and an ICD-10-CM Manual are required for this course.

Please note: Current manuals are not encouraged, but books published within the past five years work very well. It's not necessary to buy the books before the course starts. There is further guidance about books provided in the opening discussion board.

Medical Coding Basics

The first lesson explores the history of medical insurance and medical coding. After that, take a few minutes to get familiar with the coding books and tools that medical coders use. This lesson finishes up with an important discussion about patient privacy and confidentiality.

Coding in the Real World

In this lesson, you'll take a close look at how medical professionals use medical codes in the real world. Get to know the common form medical coders use and explore the different types of medical codes you will find in your coding books. By the time you finish the lesson, you will understand how the different types of codes come together on a claim and how they tell the insurance company a complete story about any doctor-patient encounter.

Getting to Know Your CPT Manual

In this lesson, take a detailed tour through the CPT manual where you will find medical codes for the procedures and treatments doctors and other medical professionals provide their patients. You will learn all about the CPT symbols, modifiers, and unlisted procedures. By the end of this lesson, you will be looking up your first codes!

Getting to Know Your ICD-10-CM

Similar to the last lesson, you will take a detailed tour through the other coding book used in this course, the ICD-10-CM, which is where you will find the codes for any disease, illness, condition, or symptom that a patient may have. You will learn all about the ICD-10-CM's symbols, formatting, and other conventions; and you will learn where to find external cause codes and Z-codes. By the end of this lesson, you will begin to practice coding diagnoses.

Coding the Integumentary System

Starting with this lesson, you'll begin a series of lessons that take you in depth into one body system at a time, which will help you understand specific medical coding situations for each area of the human body. This lesson explores the integumentary (skin) system. You will review the code categories for the most common skin conditions, infections, injuries, and procedures, and then practice coding cases that involve common skin problems.

Coding the Musculoskeletal System

In this lesson, you will learn all about the musculoskeletal system and study some important musculoskeletal vocabulary. Review the code categories for the most common muscle and bone conditions and injuries and learn how to code the procedures doctors use to treat common problems.

Coding the Respiratory System

This lesson focuses on the respiratory system, and how to code the most common respiratory conditions and injuries. After that, you will practice coding the most common respiratory procedures that doctors use on their patients.

Coding the Cardiovascular System

In this lesson, you'll explore the cardiovascular system. You'll learn how to code common heart, vein, and artery conditions and diseases and how to code the procedures doctors use most often to treat these common diagnoses. As always, this lesson follows up on cardiovascular diseases and procedures with coding practice.

Coding the Digestive and Endocrine Systems

In this lesson, you will learn all about the digestive system and the endocrine system. Begin by studying some important vocabulary for both systems, and then review the code categories for the most common conditions, diseases, and injuries. After that, explore the procedures doctors perform to fix digestive and endocrine system problems.

Coding the Male and Female Genitourinary Systems

In the last of your system-specific lessons, you will review the male and female genitourinary systems; and learn how to code common conditions, diseases, and procedures for both systems. You will also spend time discussing maternity and childbirth and the special medical coding challenges you will need to consider in those cases.

Evaluation and Management (E/M) Codes

Ready to get to know Evaluation and Management codes? In this lesson, you will learn the three key components of any E/M service and discover some helpful charts you can use to narrow down an E/M code range to a final E/M code. And as you probably guessed, this lesson ends with plenty of E/M coding practice!

Surgical Packages and Modifiers

In the final lesson, you will find out what's included in a surgical package and what's not. You will also learn all about modifiers and find out why medical coders use them to let insurance companies know about special circumstances. Finally, you will put everything you've learned throughout the course together by coding some practice scenarios that incorporate all of the different types of codes!

What you will learn

• Learn how to use the CPT manual and the ICD-10-CM to find medical codes
• Discover the medical terminology, conditions, diseases, injuries, treatments, and procedures you'll see most often in each of the main systems of the human body
• Learn to come up with just the right codes to describe any medical situation

How you will benefit

• Get all the hands-on experience you'll need to code medical insurance claims with confidence
• Know how to find your way through both the CPT manual and the ICD-10-CM manual
• Begin your journey to a career as a medical coder

Jennifer Della'Zanna

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

Learn how to use the CPT manual and the ICD-10-CM to find medical codes for any disease, condition, treatment, or surgical procedure.

This is your chance to find out what it's really like to be a medical coder. In this course, you'll learn exactly what medical coders do on a daily basis. You'll learn to use the CPT manual and the ICD-10-CM to find medical codes for any disease, condition, treatment, or surgical procedure which will give you a leg up on other people who are new to this career. The knowledge you gain here will help you work almost anywhere in the medial field—doctors' offices, clinics, public health facilities, hospitals, labs, nursing homes, insurance agencies, or even the comfort of your own home.

As you explore a career in medical coding, you'll also explore each of the main systems of the human body—integumentary (skin), musculoskeletal, respiratory, cardiovascular, gastrointestinal, endocrine, and male and female genitourinary—outlining the medical terminology, conditions, diseases, injuries, treatments, and procedures you will see most often in each of these systems.

Along the way, you will see numerous real-world examples and coding exercises to help you begin using your coding tools in conjunction with your analytical skills to come up with just the right choices to describe any medical situation. As you explore a career in medical coding, you'll get all the hands-on experience and knowledge you need to begin your career with confidence. Check it out, because this might just be a great career choice for you!

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Medical Coding Basics

The first lesson explores the history of medical insurance and medical coding. After that, take a few minutes to get familiar with the coding books and tools that medical coders use. This lesson finishes up with an important discussion about patient privacy and confidentiality.

Coding in the Real World

Today's lesson takes a close look at how medical professionals use medical codes in the real world. Get to know the common form medical coders use and explore the different types of medical codes you will find in your coding books. By the time you finish this lesson, you will understand how the different types of codes come together on a claim and how they tell the insurance company a complete story about any doctor-patient encounter.

Getting to Know Your CPT Manual

In this lesson, take a detailed tour through the CPT manual where you will find medical codes for the procedures and treatments doctors and other medical professionals provide their patients. You will learn all about the CPT symbols, modifiers, and unlisted procedures. By the end of this lesson, you will be looking up your first codes!

Getting to Know Your ICD-10-CM

Similar to the last lesson, you will take a detailed tour through the other coding book used in this course, the ICD-10-CM, which is where you will find the codes for any disease, illness, condition, or symptom that a patient may have. You will learn all about the ICD-10-CM's symbols, formatting, and other conventions; and you will learn where to find external cause codes and Z-codes. By the end of this lesson, you will begin to practice coding diagnoses.

Coding the Integumentary System

Today begins a series of lessons that take you in depth into just one body system at a time, so you can understand specific medical coding situations for each area of the human body. This lesson explores the integumentary (skin) system. You will review the code categories for the most common skin conditions, infections, injuries, and procedures, and then practice coding cases that involve common skin problems.

Coding the Musculoskeletal System

In this lesson, you will learn all about the musculoskeletal system and study some important musculoskeletal vocabulary. Review the code categories for the most common muscle and bone conditions and injuries and learn how to code the procedures doctors use to treat common problems.

Coding the Respiratory System

Today focuses on the respiratory system, and how to code the most common respiratory conditions and injuries. After that, you will practice coding the most common respiratory procedures that doctors use on their patients.

Coding the Cardiovascular System

Explore the cardiovascular system in today's lesson. You will learn how to code common heart, vein, and artery conditions and diseases, and then you will learn how to code the procedures doctors use most often to treat these common diagnoses. As always, this lesson follows up on cardiovascular diseases and procedures with coding practice.

Coding the Digestive and Endocrine Systems

In this lesson, you will learn all about the digestive system and the endocrine system. Begin by studying some important vocabulary for both systems, and then review the code categories for the most common conditions, diseases, and injuries. After that, explore the procedures doctors perform to fix digestive and endocrine system problems.

Coding the Male and Female Genitourinary Systems

In the last of your system-specific lessons, you will review the male and female genitourinary systems; and learn how to code common conditions, diseases, and procedures for both systems. You will also spend time discussing maternity and childbirth and the special medical coding challenges you will need to consider in those cases.

Evaluation and Management (E/M) Codes

Ready to get to know Evaluation and Management codes? Today, you will learn the three key components of any E/M service, and I'll provide you with some helpful charts you can use to narrow down an E/M code range to a final E/M code. And as you probably guessed, this lesson ends with plenty of E/M coding practice!

Surgical Packages and Modifiers

In the final lesson, you will find out what's included in a surgical package and what's not. You will also learn all about modifiers and find out why medical coders use them to let insurance companies know about special circumstances. Finally, you will put everything you've learned throughout the course together by coding some practice scenarios that incorporate all of the different types of codes!

Directional Terms and Word Combinations

Here in the final lesson, it's time to put everything you've learned together. You will look at roots, prefixes, and suffixes, and see how they create combined medical terms from body system to body system. You will also learn some directional terms that are commonly used in medicine. You will find that your assignment for this lesson provides you the opportunity to decipher a complete medical note.

Self-Study

Work through true-to-life simulations of common HVAC/R scenarios and gain applicable service, maintenance, and troubleshooting skills. This hands-on simulator course will help you hone your technical abilities and build your knowledge of complex heating, ventilation, air conditioning, and refrigeration systems.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• A microphone.
• A webcam.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

As HVAC/R systems become increasingly complex, learning and mastering the latest technology is critical. HVAC/R Simulations for Field Technicians offers a rich, hands-on learning experience that mimics field performance in a completely online environment. You will practice servicing, maintaining, and troubleshooting common HVAC/R scenarios in true-to-life service call simulations.

You will work through approximately 200 scenarios to master seven pieces of HVAC/R equipment – Gas Furnace, Oil Furnace, Gas Boiler, Split Residential A/C, Commercial A/C, Heat Pumps, and Commercial Walk-in Freezers. Your skills and knowledge are then put to the test in 12 ungraded assessment simulations. If you need to sharpen your diagnostic and troubleshooting skills, this online course is ideal.

Please note this course is not graded by an instructor and no grades will be awarded upon the completion. For the certificate of completion to be provided, you must verify that you have completed all simulations to the best of your ability.

1. Safety, Tools and Equipment, and Shop Practices
2. Basic Electricity and Magnetism
3. Types of Electric Motors
4. Troubleshooting Electric Motors
5. Condensers
6. Special Refrigeration Systems Components
7. Applications of Refrigeration Systems
8. Troubleshooting and Typical Operating Conditions for Commercial Refrigeration
9. Gas Heat
10. Oil Heat
11. Hydronic Heat
12. Typical Operations Conditions
13. Troubleshooting
14. Air Source Heat Pumps
15. Room Air Conditioner
16. Challenge Mode Simulations

What you will learn

• Measure voltage, current, and resistance in electric circuits
• Properly install an air-conditioning system and put it into operation
• Troubleshoot mechanical problems in an air-conditioning system
• Troubleshoot electrical problems in an air-conditioning system
• Troubleshoot electrical and mechanical problems in heat pump systems

How you will benefit

• The use of simulations allows you to get as close to "real world" troubleshooting scenarios as possible without an actual HVAC/R unit or system
• The scenarios may be repeated as many times as needed to hone troubleshooting and problem-solving skills
• Enrolled students are invited to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions

Mike Baker

Mike Baker has been an instructor since 2011. Previously, he was HVAC Program Director at both Virginia College and Vista College. Baker was a HVAC technician for several decades and has experience hiring, training, and managing HVAC Technicians. He holds numerous HVAC Excellence certifications, several Green Mechanical Council certifications, an EPA 608 Universal certification, and Emerson Climate Technology certifications. He has served as both an HVAC Excellence Instructor and Exam Proctor.

If you want to take your HVAC/R career to the next level, this course uses hands-on service call simulations to prepare you for industry-recognized HVAC Excellence or NATE certification.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Optional simulations require a 64-bit operating system.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

*Optional simulations are not screen reader or keyboard accessible. Simulation activities are not meant to be experienced on mobile devices. Personal computers should be used for these activities.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Refrigeration & Air Conditioning Technology, by Silberstein, Obrzut, Tomczyk, Whitman, and Johnson.

The following material will be available online:

• Refrigeration & Air Conditioning Technology
• EPA Section 608 Preparatory Manual

Please note: You will receive a digital book if the physical book is on backorder.

If you have more than a year of HVAC/R experience, this course will prepare you for the next step—certification. HVAC/R technicians are in demand, but certified technicians can earn more and have better career opportunities.

This HVAC online training course is designed to equip you with the knowledge and skills to maintain and troubleshoot complex heating, air conditioning, and refrigeration systems. You will be provided with hands-on guidance through videos, reading assignments, service call simulations, and practical applications.

With content aligning to the latest industry standards, you will be prepared for the HVAC Excellence or NATE certification exams by the end of this course. You will also receive a voucher package to take the HVAC Excellence exams. However, please research your state's requirements prior to enrollment to ensure this course is the right fit for you.

Certification Exams

By course completion, you will be fully prepared to sit for the HVAC Excellence Core and Professional Technician exams, the NATE Core and Specialty Test exams, and the EPA 608 certification exam.

Upon completion of this course, you will receive an HVAC Excellence ESCO Group Voucher Package that includes:

• 1 Principals of Electrical and Refrigeration Theory (Core)* exam voucher
• 1 Professional Technician exam voucher (Residential Air Conditioning recommended)
• 1 EPA 608 exam voucher

*To sit for the HVAC Excellence Core exam, you must provide two years of documented work experience. Exam proctor fees may apply.

Additionally, this course aligns with the following Professional Technician specialty areas (vouchers are not included for the exams below):

• Principals of Electrical and Refrigeration Theory
• Residential Air Conditioning
• Gas Heat
• Electric Heat
• Heat Pump Installer
• Heat Pump Service
• Light Commercial Air Conditioning
• Light Commercial Refrigeration

*Proctor fees may apply

1. Introduction
1. Heat, Temperature, and Pressure
2. Matter and Energy
3. Refrigeration and Refrigerants
2. Safety, Tools and Equipment, and Shop Practices
1. General Safety Practices
2. Tools and Equipment
3. Fasteners
4. Tubing and Piping
5. Leak Detection, System Evacuation, and System Cleanup
6. Refrigeration and Oil Chemistry and Management – Recovery, Recycling, and Reclaiming, and Retrofitting
7. System Charging
8. Calibrating Instruments
9. Simulation: Safety Quiz
10. Simulation: Soft Skills Quiz
3. Automatic Controls
1. Basic Electricity and Magnetism
2. Introduction to Automatic Controls
3. Automatic Control Components and Applications
4. Troubleshooting Basic Controls
5. Advanced Automatic Controls-Direct Digital Controls (DDCs) and Pneumatics
4. Electric Motors
1. Types of Electric Motors
2. Application of Motors
3. Motor Controls
4. Troubleshooting Electric Motors
5. Commercial Refrigeration, Part 1
1. Evaporators and the Refrigeration System
2. Condensers
3. Compressors
6. Commercial Refrigeration, Part 2
1. Expansion Devices
2. Special Refrigeration Systems
3. Commercial Ice Machines
7. Commercial Refrigeration, Part 3
1. Special Refrigeration Applications
2. Troubleshooting and Typical Operating Conditions for Commercial Refrigeration
8. Air-Conditioning (Heating and Humidification)
1. Electric Heat
2. Gas Heat
3. Oil Heat
4. Hydronic Heat
5. Indoor Air Quality
9. Air-Conditioning (Cooling)
1. Comfort and Psychometrics
2. Refrigeration Applied to Air-Conditioning
3. Air Distribution and Balance
4. Installation
5. Residential Energy Auditing
6. Typical Conditions
7. Troubleshooting
10. All-Weather Systems
1. Heat Gains and Heat Losses in Structures
2. Air Source Heat Pumps
3. Geothermal Heat Pumps
11. Domestic Appliances
1. Domestic Refrigerators and Freezers
2. Room Air Conditioners
12. Commercial Air-Conditioning and Chilled-Water Systems
1. High-Pressure, Low-Pressure, and Absorption Chilled-Water Systems
2. Cooling Towers and Pumps
3. Operation, Maintenance, and Troubleshooting of Chilled-Water Air-Conditioning Systems
4. Commercial, Packaged Rooftop, Variable Refrigerant Flow, and Variable Air Volume Systems
13. Simulation Challenge Mode: HVAC
14. Simulation Challenge Mode: Electricity for HVAC
15. Soft Skills and the HVACR Technician
1. Communication
2. Decision-Making
3. Time Management
4. Problem Solving
5. Accepting Responsibility

What you will learn

• HVAC online training course
• Understand the procedures and criteria needed to conduct a residential energy audit
• Four basic components that make up the vapor-compression refrigeration cycle
• Functions and desired characteristics of system refrigerants
• Demonstrate piping operations typically performed by the air conditioning technician
• Properly installing and operating an air-conditioning system
• Latest advances and trends in green technology
• EPA laws governing safe refrigerant handling and transport
• Recovering, recycling, reclaiming, and retrofitting refrigerants

How you will benefit

• Be prepared to sit for the NATE Certification exams
• Be prepared to sit for the HVAC Excellence Certification exams
• Be prepared to sit for the EPA 608 Refrigerant Handling exam
• Use real-world simulations included in this course to get "hands-on" experience
• Soft skills simulations included in the course will help sharpen your customer service skills
• Enrolled students are invited to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions

Mike Baker

Mike Baker has been an instructor since 2011. Previously, he was HVAC Program Director at both Virginia College and Vista College. Baker was a HVAC technician for several decades and has experience hiring, training, and managing HVAC Technicians. He holds numerous HVAC Excellence certifications, several Green Mechanical Council certifications, an EPA 608 Universal certification, and Emerson Climate Technology certifications. He has served as both an HVAC Excellence Instructor and Exam Proctor.

This course will train you to service, maintain, and troubleshoot complex heating, ventilation, air conditioning, and refrigeration systems. You will gain the necessary situational knowledge and technical skills to prepare you for an entry-level role in the HVAC/R field.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Optional simulations require a 64-bit operating system

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

*Optional simulations are not screen reader or keyboard accessible. Simulation activities are not meant to be experienced on mobile devices. Personal computers should be used for these activities.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Refrigeration & Air Conditioning Technology, by Silberstein, Obrzut, Tomczyk, Whitman, and Johnson.

The following material will be available online:

• Refrigeration & Air Conditioning TechnologyPDF
• EPA Section 608 Preparatory Manual - Optional Resource

Please note: You will receive a digital book if the physical book is on backorder.

This online HVAC/R training course will prepare you for an entry-level career in the HVAC/R industry by providing hands-on guidance for service, repair, and solutions.

During this HVAC/R certification program, you will learn from in-depth materials to understand HVAC/R service and repair, environmental challenges and solutions, and service call simulations that bring concepts to life.

From safety, tools, and equipment best practices to commercial and residential appliance fundamentals—this HVAC/R technician course is designed to help you succeed in your new career. You will thoroughly understand key HVAC/R topics, including heat, temperature and pressure, refrigeration and refrigerants, safety practices, tools and equipment, leak detection, system evacuation, refrigeration oil management, system charging, automatic controls, electric motors, and much more. Reinforce your learning by engaging in over 200 course simulations and challenges to test your knowledge and skills.

This HVAC/R technician course also emphasizes the importance of soft skills such as communication, decision-making, time management, problem-solving, and accepting responsibility.

At the completion of your HVAC/R training, you will be ready to pass 20+ HVAC Excellence Employment Ready Certificates, the EPA 608, and the NATE Ready to Work Certificate. A voucher package is included with your HVAC/R certification enrollment, which includes the HVAC Excellence Employment Ready Certificate exam and the EPA 608 Certification exam. Please research your state's requirements prior to enrollment to ensure this HVAC technician course is the right fit for you.

HVAC/R Certification Exams

This HVAC/R certified technician program will provide the necessary information to pass the following entry-level certificate exams:

• HVAC Excellence ESCO Group: 20+ Employment Ready Certificates
• NATE: Ready to Work Certificate
• EPA 608: Section 608 Universal Technician Certification

Upon completion of this HVAC/R training, you will also receive a voucher package for the HVAC Excellence Employment Ready Certificate exam* that includes:

• 1 Employment Ready Certificate for Electrical
• 1 Employment Ready Certificate for Air Conditioning
• 1 EPA 608 Voucher

*Proctor fees may apply

1. Introduction
1. Heat, Temperature, and Pressure
2. Matter and Energy
3. Refrigeration and Refrigerants
2. Safety, Tools and Equipment, and Shop Practices
1. General Safety Practices
2. Tools and Equipment
3. Fasteners
4. Tubing and Piping
5. Leak Detection, System Evacuation, and System Cleanup
6. Refrigeration and Oil Chemistry and Management – Recovery, Recycling, and Reclaiming, and Retrofitting
7. System Charging
8. Calibrating Instruments
9. Simulation: Safety Quiz
10. Simulation: Soft Skills Quiz
3. Automatic Controls
1. Basic Electricity and Magnetism
2. Introduction to Automatic Controls
3. Automatic Control Components and Applications
4. Troubleshooting Basic Controls
5. Advanced Automatic Controls-Direct Digital Controls (DDCs) and Pneumatics
4. Electric Motors
1. Types of Electric Motors
2. Application of Motors
3. Motor Controls
4. Troubleshooting Electric Motors
5. Commercial Refrigeration, Part 1
1. Evaporators and the Refrigeration System
2. Condensers
3. Compressors
6. Commercial Refrigeration, Part 2
1. Expansion Devices
2. Special Refrigeration Systems
3. Commercial Ice Machines
7. Commercial Refrigeration, Part 3
1. Special Refrigeration Applications
2. Troubleshooting and Typical Operating Conditions for Commercial Refrigeration
8. Air-Conditioning (Heating and Humidification)
1. Electric Heat
2. Gas Heat
3. Oil Heat
4. Hydronic Heat
5. Indoor Air Quality
9. Air-Conditioning (Cooling)
1. Comfort and Psychometrics
2. Refrigeration Applied to Air-Conditioning
3. Air Distribution and Balance
4. Installation
5. Residential Energy Auditing
6. Typical Conditions
7. Troubleshooting
10. All-Weather Systems
1. Heat Gains and Heat Losses in Structures
2. Air Source Heat Pumps
3. Geothermal Heat Pumps
11. Domestic Appliances
1. Domestic Refrigerators and Freezers
2. Room Air Conditioners
12. Commercial Air-Conditioning and Chilled-Water Systems
1. High-Pressure, Low-Pressure, and Absorption Chilled-Water Systems
2. Cooling Towers and Pumps
3. Operation, Maintenance, and Troubleshooting of Chilled-Water Air-Conditioning Systems
4. Commercial, Packaged Rooftop, Variable Refrigerant Flow, and Variable Air Volume Systems
13. Simulation Challenge Mode: HVAC
14. Simulation Challenge Mode: Electricity for HVAC
15. Soft Skills and the HVACR Technician
1. Communication
2. Decision-Making
3. Time Management
4. Problem Solving
5. Accepting Responsibility

What you will learn

• Watch our HVAC/R certified technician program video overview to see how real-world scenarios and simulations will be applied in your learnings
• Explain the concepts of heat transfer, BTU, temperature, heat content, sensible heat, latent heat, pressure, gas laws, and work, and describe how they apply to air conditioning and refrigeration systems
• Describe the four basic components that make up the vapor-compression refrigeration cycle
• Identify the four major system components and explain their functions in the refrigeration system
• Properly install an air-conditioning system and put it into operation
• Troubleshoot mechanical and electrical problems in an air-conditioning and heat pump systems

How you will benefit

• Become prepared to sit for the NATE Ready to Work Certificate exams
• Become prepared to sit for the HVAC Excellence Employment Ready Certificate Exams
• Become prepared to sit for the EPA 608 Refrigerant Handling Certification Exam
• Use real-world simulations included in this program to get hands-on HVAC/R training
• Discover soft skills simulations included in the course that will help sharpen your customer service skills
• Attend exclusive annual virtual National Apprenticeship Week events featuring live webinars, workshops, and employer interactions

Mike Baker

Mike Baker has been an instructor since 2011. Previously, he was HVAC Program Director at both Virginia College and Vista College. Baker was a HVAC technician for several decades and has experience hiring, training, and managing HVAC Technicians. He holds numerous HVAC Excellence certifications, several Green Mechanical Council certifications, an EPA 608 Universal certification, and Emerson Climate Technology certifications. He has served as both an HVAC Excellence Instructor and Exam Proctor.