Leadership and Supervisory Programs   

The CS certification has been designed to help Supervisor's understand and work efficiently and effectively with people and processes in your organization.

The CS is the result of a comprehensive analysis of the management profession, which identified the knowledge, skills and abilities that are required for competent supervision.

CS Content Areas

• Planning and setting objectives
• Leading and motivating
• Organizing and controlling
• Quality control
• Problem solving and ethical decision making
• Managing groups and teams
• Staffing, training and appraising performance
• Managing diversity
• Customer service
• Communication
• Accounting and finance

This course provides a comprehensive two-day workshop agenda focused on a supervisor's essential areas of responsibility. Making the move from worker to supervisor has the potential to be extremely rewarding or profoundly disappointing. Ensuring that new supervisors are grounded in solid supervisory fundamentals makes a positive difference for the supervisors themselves, for their staff, and for the organization as a whole. New supervisors must learn a plethora of skills to be successful. This workshop bundles together five critical skills areas and allows time for practice plus tips, templates, and checklists to support the learner back on the job. Day one focuses on promoting communication, guiding the work, and leading the work­force. Day two focuses on leading the workforce, coaching employee performance, and con­tinuing to develop as a new supervisor.

By the end of the two-day workshop, participants will be able to:

• Name five key supervisory skills areas
• Assess their supervisory areas of strength and weakness
• Exhibit communication skills required of supervisors
• Guide work using four management fundamentals to ensure quality completion
• Delegate using a six-step process
• Implement a seven-step process to make decisions and solve problems
• Discuss supervisory essentials of process improvement and change management
• Lead the workforce by hiring the best and investing in employee development
• Coach employee performance to achieve department goals
• Define and model quality and excellence in their departments
• Create a development plan for next steps.

This course provides a comprehensive two-day workshop agenda focused on a supervisor's essential areas of responsibility. Making the move from worker to supervisor has the potential to be extremely rewarding or profoundly disappointing. Ensuring that new supervisors are grounded in solid supervisory fundamentals makes a positive difference for the supervisors themselves, for their staff, and for the organization as a whole. New supervisors must learn a plethora of skills to be successful. This workshop bundles together five critical skills areas and allows time for practice plus tips, templates, and checklists to support the learner back on the job. Day one focuses on promoting communication, guiding the work, and leading the work­force. Day two focuses on leading the workforce, coaching employee performance, and con­tinuing to develop as a new supervisor.

By the end of the two-day workshop, participants will be able to:

• Name five key supervisory skills areas
• Assess their supervisory areas of strength and weakness
• Exhibit communication skills required of supervisors
• Guide work using four management fundamentals to ensure quality completion
• Delegate using a six-step process
• Implement a seven-step process to make decisions and solve problems
• Discuss supervisory essentials of process improvement and change management
• Lead the workforce by hiring the best and investing in employee development
• Coach employee performance to achieve department goals
• Define and model quality and excellence in their departments
• Create a development plan for next steps.