Leadership and Supervisory Programs   

The CS certification has been designed to help Supervisor's understand and work efficiently and effectively with people and processes in your organization.

The CS is the result of a comprehensive analysis of the management profession, which identified the knowledge, skills and abilities that are required for competent supervision.

CS Content Areas

• Planning and setting objectives
• Leading and motivating
• Organizing and controlling
• Quality control
• Problem solving and ethical decision making
• Managing groups and teams
• Staffing, training and appraising performance
• Managing diversity
• Customer service
• Communication
• Accounting and finance

The course objectives include:

• Take disciplinary action when a performance issue or work habit issue remains unresolved after previous discussions.
• Follow a progressive disciplinary path that is consistent with your organization’s policies.
• Document and communicate the performance problem specifically, objectively and factually.
• Respond with empathy to team member reactions to maintain team member self-esteem.
• Ensure the team member takes ownership of the performance problem and takes responsibility for solving the problem.
• Use the Effective Discipline Skill Points to plan and conduct a meeting with your team member.

Essentials of Communications is 1 of 2 that are considered "foundational" skills of which leaders of all ages and skill levels can benefit.

Courses objectives include:

• Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
• Construct and express clear and concise messages in both written and spoken communication.
• Deliver messages that address the interests of the listener.
• Make verbal and nonverbal communication congruent to reinforce the intent of messages.
• Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
• Provide the rationale for your feedback, whether to reinforce or improve performance.

This is considered course 2 of 2 to build "foundational" skills of which leaders of all ages and skill levels can benefit.

The course objectives include:

• Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
• Construct and express clear and concise messages in both written and spoken communication.
• Deliver messages that address the interests of the listener.
• Make verbal and nonverbal communication congruent to reinforce the intent of messages.
• Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
• Provide the rationale for your feedback, whether to reinforce or improve performance.

In this course students will learn to recognize conflicts before they become problems, identify the source of team member conflicts and use effective communication to resolving conflicts.

This class can be offered to groups onsite or on campus.  For more information, or to discuss your customized training needs please contact Dr. Anita Ricker: Anita.Ricker@ws.edu or 423-798-7953.

Part 1: Leading People provides the foundation for influencing today’s employees and deals with such topics as motivating and energizing them, reducing turnover, enhancing productivity, and balancing work/life.

 Part 2: Different Strokes fine tunes these insights to acknowledge differences among employees, such as abilities and personalities, but concentrates on three issues of special relevance in today’s workplace: diversity, four generations at work, and employees with disabilities.

Part 3: Leader Effectiveness teaches the communication skills leaders need to influence or guide. You will learn how to provide positive and constructive feedback, inquire, and listen.

Part 4: Optimizing Contributions unlocks the application of the skills in Part 3 and other skills to guide employees by diagnosing performance problems, coaching marginal and good employees, mentoring the great ones, and building team.

Part 5: Personal and Interpersonal Effectiveness teaches additional skills needed by leaders to interact with others in the workplace and to deal with life challenges in general. Participants will learn how to alleviate job burnout, stay on top of stress, maintain a positive attitude, become more assertive, deal with difficult people, manage anger, and rise to the challenge of change.

Part 6: Eliminating Conflict addresses two of the most significant barriers to an effective workplace – harassment and violence