Sales   

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

For details, including registration info: Customer Service Training.

This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.

For details, including registration info: Keys to Effective Communication.