Sign In  |  View Cart  |    |  Help  |  
E-mail to a Friend
Return to Course Catalog

Course Catalog > Leadership and Management

Situational De-Escalation Techniques (Online)   

This is an independent study, self-paced course.

Behavioral research indicates “violence is a process and not an event.” It leads us to examine the process, which starts with the escalation of individual behavior and leads to the overall acting out phase that in many cases ends in a conflict between police and citizens. This course will provide insight into the impact of implicit and explicit bias on behavior and the necessary skills for secondary officer intervention.

The Prevention Intervention Enforcement Recovery (P.I.E.R.) De-Escalation Model is a behavior prevention and intervention process that provides a pathway for you to successfully de-escalate the acting out behavior of citizens you may encounter. We will explain how the P.I.E.R De-Escalation Model will allow you to identify the two ways humans act out and provide you with the necessary skills to successfully de-escalate acting out behavior.

Topics Include

  • The P.I.E.R. De-Escalation Model
  • Implicit and explicit bias
  • Secondary officer intervention
  • AC4P™ Policing Model

Course Length

8 hours


Law enforcement and civilians who engage with the public in a regulatory or enforcement capacity

Your Instructor

Bobby Kipper, former law enforcement officer, and founder and executive director of the National Center for the Prevention of Community Violence, is a best-selling author and expert on youth and community violence prevention and reduction. His expertise in the area of community and school violence prevention has been recognized by the White House, Congress, and several states across America.

Online Details

Online environment: This is an independent study, self-paced course. Although there are no specific times that you must be online, you will be required to complete assignments by the deadlines posted within the course. You should plan to dedicate approximately eight hours to the course activities. You must be committed to the course and invest the time necessary for successful completion.

Instructors are available to answer your questions during each module via the help forum. The course must be completed within 30 days upon registration. Once the 30-day period has ended, you may no longer have access and be required to re-enroll. Additional fees may apply.

Computer requirements: You will complete the course entirely online. A dependable broadband internet connection with a Windows or Mac computer and Adobe Acrobat Reader (free download) are required.

Related Courses

What Our Students Are Saying

  • “Good course. Every officer needs to know this information." – Ofc. R.V.
  • "Thorough and complete. A lot of good information to help you think more to gain insight on different ways to de-escalate." – Inv. K.D.
  • "Loved the online format and the breakdown of the materials. I also liked the variety of material that was covered. I learned a ton!" – Ofc. A.P.
  • "It was easy to navigate and understand the scenarios." – Ofc. E.H.
  • "It's a topic that we need right now in our industry." – Ofc. E.D.

This course is not eligible for certificate discounts.




Schedule Changes

This schedule is subject to change without notice. If you have not received an official confirmation email prior to the first day of class, please contact us at (904) 620-4786 or before traveling or making airline reservations.

Registration and Fees

Full payment must accompany all registrations. You may register online and pay with your Visa, MasterCard, Discover or American Express credit card, or you may download a Registration Form and mail it to IPTM with a check.

Cancellation/Refund Policy

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. A 20% administrative fee will be assessed to all refunds if the cancellation request is received within 14 days of the course start date. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. No refunds will be given for no-shows. If materials for an online course were sent to the student, the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Due to the automated format of online independent study courses and Videos on Demand (VoDs), no refunds or substitutions can be made after registration.

Course Confirmations

A minimum number of registrations must be received for an in-person class to run as scheduled. When the minimum criterion has been met, written confirmation will be emailed to you. Please do not travel or make airline reservations until you receive written notification confirming that the course will run as scheduled.

Transportation and Lodging

Most locations are served by several major airlines. Transportation, food and lodging are the responsibility of the student. For information on training locations, please visit our Locations page or call us at (904) 620-4786. For courses in Jacksonville, the University of North Florida maintains a list of area hotels on the Campus Travel Management page.

Some Title