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Situational De-Escalation Techniques  

Behavioral research indicates “violence is a process and not an event.” It leads us to examine the process, which starts with the escalation of individual behavior and leads to the overall acting out phase that in many cases ends in a conflict between police and citizens. This course will provide insight into the impact of implicit and explicit bias on behavior and the necessary skills for secondary officer intervention.

The Prevention Intervention Enforcement Recovery (P.I.E.R.) De-Escalation Model is a behavior prevention and intervention process that provides a pathway for you to successfully de-escalate the acting out behavior of citizens you may encounter. We will explain how the P.I.E.R De-Escalation Model will allow you to identify the two ways humans act out and provide you with the necessary skills to successfully de-escalate acting out behavior.

Topics Include

  • The P.I.E.R. De-Escalation Model
  • Implicit and explicit bias
  • Secondary officer intervention
  • AC4P™ Policing Model

Course Length

8 hours


Law enforcement and public safety executives, commanders, middle managers, line supervisors, administrators, and civilian supervisory personnel

Your Instructor

Bobby Kipper, former law enforcement officer, and founder and executive director of the National Center for the Prevention of Community Violence, is a best-selling author and expert on youth and community violence prevention and reduction. His expertise in the area of community and school violence prevention has been recognized by the White House, Congress, and several states across America.

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Registration and Fees

Full payment must accompany all registrations. You may register online at and pay with your Visa, MasterCard, Discover or American Express credit card, or you may download a Registration Form and mail it to IPTM with a check.

Cancellation/Refund Policy

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. A 20% administrative fee will be assessed to all refunds if the cancellation request is received within 14 days of the course start date. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. No refunds will be given for no-shows. If materials for an online course were sent to the student, the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Due to the automated format of online independent study courses and Videos on Demand (VoDs), no refunds or substitutions can be made after registration.

Course Confirmations

A minimum number of registrations must be received for an in-person class to run as scheduled. When the minimum criterion has been met, written confirmation will be emailed to you.

Please do not make airline reservations until you receive written notification confirming that the course will run as scheduled.

Transportation and Lodging

Most locations are served by several major airlines. Ground transportation, food and lodging are the responsibility of the student. Special rates have been negotiated at select hotels in Jacksonville for IPTM students. For more information, please visit the Locations/Lodging tab on our website at or call us at (904) 620-4786.