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Welcome to OLLI at Chico State! > About Us > Waitlist, Drop, and Refund Policies

Waitlist, Drop, and Refund Policies   

Waitlist Policy

  • If a class is full, you can be added to the waitlist.
  • If space becomes available in a class with a waitlist, waitlisted members will be added to the class in the order they were added to the wait list. We ask that you not attend the class until you have been officially registered.
  • There is no fee to be added to the waitlist. À La Carte Members on the waitlist will be contacted for payment before being registered in the class.
  • If you paid À La Carte class fees by check ahead of registration day and you were added to a waitlist for a class, but were not enrolled in the class, the OLLI office will contact you to arrange registration in another class of the same cost, a credit on your account, or a refund. Refunds for credit card payments will be processed within 2 business days. Refunds for check payments can take 4-6 weeks to process.

 

Drop and Refund Policies

Membership fees: No refunds will be given for membership fees. Any unused membership fees will help support our programs. Thank you!

Unlimited Membership Class Drop Policy

If you will no longer be taking a class, please contact the OLLI office at olli@csuchico.edu or 530-898-6679 so we can offer that spot to another member.

À La Carte Class Fee Drop/Refund Policy

  • If OLLI cancels a class, you will receive a credit on your account for the full amount of the class fee. Credits for cancellations can be issued as refunds upon request. Refunds for credit card payments will be processed within 2 business days. Refunds for check payments can take 4-6 weeks to process.
  • The deadline to drop a class and receive a credit on your account for the full class price is the business day before the second class meeting for classes that meet 3 or more times and 2 business days before the first class meeting for classes that meet 1 or 2 times.
  • If you drop a class after the drop deadline, we will issue a credit on your account for the class price minus an administrative fee of $10 for each dropped class.
  • Credits from dropped or cancelled classes can only be used for class fees. They can not be used for membership payments.
  • To qualify for a credit for a dropped class, you must contact the OLLI office at olli@csuchico.edu or 530-898-6679. Contact with the instructor will not constitute an official drop request.
  • Credits expire one year after they are issued. No refunds will be given for unused credits.
  • No refunds will be given except as stated in this policy. Any unused fees will help support our programs. Thank you!

 

 

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