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Telecommunications FTO Program  

If you are a new Communications Field Training Officer (CTO), this course will teach you the basic processes to apply when training new telecommunicators. If you are a CTO Program Manager who has not attended CTO training, this course will equip you with the skills to handle CTO and Trainee situations within your agency. Communications center shift supervisors who attend this course will learn helpful information that will enable them to work effectively with the CTOs and Trainees on their shifts.

We will identify and examine the many complex roles of the CTO. Legally defendable standardized evaluation procedures will be instructed through discussion and practical exercises. You will learn about two types of CTO program structures and the mandatory program documentation. Remedial training action plans will be developed to address employee performance deficiencies and trainee terminations will be addressed.

IPTM’s Telecommunications FTO Program is based upon the legally defendable training and evaluation FTO process that was developed by the San Jose Police Department and is being used in public safety agencies across the country. This is the training program recognized by the CALEA accreditation standards.

The course will provide you with the information you will need to create a CTO program from scratch or to make valuable improvements to an existing program. The instructors teach and consult about CTO/FTO issues on a national level and were instrumental in the development and operation of CTO/FTO programs in their agencies.

Topics Include

  • Mandatory CTO program forms
  • Types of CTO program structures
  • Daily trainee evaluations
  • Rating scale application
  • Using the Standardized Evaluation Guidelines
  • Writing narrative trainee evaluation reports
  • Developing and implementing remedial training plans
  • Working with the training checklist


Public safety agency telecommunicators who conduct on-the-job field training of newly hired telecommunicators; communication center shift supervisors responsible for the daily supervision of the CTOs; FTO program managers and communication center managers who have not attended a basic dispatcher FTO Program course or who have been away from FTO programs for more than five years

Course Length

16 hours

What Our Students Are Saying

  • “A lot of material that was easy for all learning styles to follow and understand. I thought the multiple scenarios really helped as an example for how to actually and objectively fill out DORs.” – Anon.
  • “Excellent course that covered all aspects of becoming a CTO. Mark was thorough and organized.” – T.M. TCO
  • “I enjoyed the course quite a bit. Instructor was engaging and knowledgeable.” – Cpl. S.F.
  • “Mr. Whitby was awesome! He interacted with the entire class and encouraged classroom participation. I totally would return for another class in the near future!” – D.E. FTO Tel.
  • “This class went above my expectations!” – P.C.O. Y.V.
  • “I really enjoyed the class, and am excited to return to my agency and implement this FTO plan.” - D.H. Comm. Dir.
  • “This was a great course. The best course I’ve taken that was associated with my job.” – D.P.
  • “Mr. Whitby was interesting and had a great sense of humor. His knowledge of 911 centers and training information is inspiring. I thoroughly enjoyed this class.” – P.D.


Telecommunications FTO Program
    8/6/2019 - 8/7/2019 Jacksonville  Florida    
Class times:  8:00 AM to 5:00 PM Fee: $495.00
Hotel and Location Information:  IPTM - University of North Florida
Adam W. Herbert University Center, 12000 Alumni Drive, Jacksonville, FL  32224
Instructor(s): Mark Whitby

Telecommunications FTO Program
    11/12/2019 - 11/13/2019 Gretna Louisiana    
Class times:  8:00 AM to 5:00 PM Fee: $495.00
Location Information:  Gretna Police Department
Room TBD,  200 5th Street Gretna, LA 70053