This is an independent study, self-paced course.
This convenient, online training will provide you with information to improve the challenging process of recruiting, hiring, training, and retaining telecommunicators. We will examine effective ways to recruit applicants, develop and maintain a consistent hiring process, standardize your new employee training program, and create a work environment in which employees want to stay for many years.
You will acquire creative ways to recruit potential applicants, including social media, career/job fairs, referrals, and examples of effective hiring processes. We will also discuss what can and cannot be asked during the interview process. You will learn how to develop and maintain a high-quality training program using Daily Observation Reports (DOR), Standardized Evaluation Guidelines (SEG), and training checklists. We will also share ways to improve and maintain morale and retain employees for the long term.
The course will provide you techniques and strategies to implement at your agency that will result in positive changes. These techniques and strategies can be used to develop policy and will provide a blueprint for standardization, consistency, and processes that will allow you to maintain your staffing levels.
- Barriers to successful recruiting
- Classic recruitment and hiring processes
- Creative recruitment techniques and incentives
- Interview questions that can/cannot be asked
- Hiring contracts
- Post-hiring steps
- In-house/agency orientations
- CTO program
- Additional training
- Reasons employees leave
- Career paths
Recruiters, communications trainers, communications managers, human resources personnel
Online environment: This is an independent study, self-paced course. Although there are no specific times that you must be online, you will be required to complete assignments by the deadlines posted within the course. You should plan to dedicate approximately eight (8) hours to the course activities. You must be committed to the course and invest the time necessary for successful completion.
Instructors are available to answer your questions during each module via the help forum. The course must be completed within 30 days upon registration. Once the 30-day period has ended, you may no longer have access and be required to re-enroll. Additional fees may apply.
Computer requirements: You will complete the course entirely online. A dependable broadband internet connection with a Windows or Mac computer is required.
This course is not eligible for certificate discounts.