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Course Catalog > Telecommunications/Dispatch

Telecommunications FTO Program   

If you are a new Communications Field Training Officer (CTO), this course will teach you the basic processes to apply when training new telecommunicators. If you are a CTO Program Manager who has not attended CTO training, this course will equip you with the skills to handle CTO and Trainee situations within your agency. Communications center shift supervisors who attend this course will learn helpful information that will enable them to work effectively with the CTOs and Trainees on their shifts.

We will identify and examine the many complex roles of the CTO. Legally defendable standardized evaluation procedures will be instructed through discussion and practical exercises. You will learn about two types of CTO program structures and the mandatory program documentation. Remedial training action plans will be developed to address employee performance deficiencies and trainee terminations will be addressed.

IPTM’s Telecommunications FTO Program is based upon the legally defendable training and evaluation FTO process that was developed by the San Jose Police Department and is being used in public safety agencies across the country. This is the training program recognized by the CALEA accreditation standards.

The course will provide you with the information you will need to create a CTO program from scratch or to make valuable improvements to an existing program. The instructors teach and consult about CTO/FTO issues on a national level and were instrumental in the development and operation of CTO/FTO programs in their agencies.

Topics Include

  • Mandatory CTO program forms
  • Types of CTO program structures
  • Daily trainee evaluations
  • Rating scale application
  • Using the Standardized Evaluation Guidelines
  • Writing narrative trainee evaluation reports
  • Developing and implementing remedial training plans
  • Working with the training checklist


Public safety agency telecommunicators who conduct on-the-job field training of newly hired telecommunicators; communication center shift supervisors responsible for the daily supervision of the CTOs; FTO program managers and communication center managers who have not attended a basic dispatcher FTO Program course or who have been away from FTO programs for more than five years

Course Length

16 hours

Related Courses

What Our Students Are Saying

  • “A lot of material that was easy for all learning styles to follow and understand. I thought the multiple scenarios really helped as an example for how to actually and objectively fill out DORs.” – Anon.
  • “Excellent course that covered all aspects of becoming a CTO. Mark was thorough and organized.” – T.M. TCO
  • “I enjoyed the course quite a bit. Instructor was engaging and knowledgeable.” – Cpl. S.F.
  • “Mr. Whitby was awesome! He interacted with the entire class and encouraged classroom participation. I totally would return for another class in the near future!” – D.E. FTO Tel.
  • “This class went above my expectations!” – P.C.O. Y.V.
  • “I really enjoyed the class, and am excited to return to my agency and implement this FTO plan.” - D.H. Comm. Dir.
  • “This was a great course. The best course I’ve taken that was associated with my job.” – D.P.
  • "This is my 2nd class with Mr. Whitby. He is absolutely amazing and very knowledgeable." – Supervisor Z. M.
  • “Mr. Whitby was interesting and had a great sense of humor. His knowledge of 911 centers and training information is inspiring. I thoroughly enjoyed this class.” – P.D.


Schedule Changes

This schedule is subject to change without notice. If you have not received an official confirmation email prior to the first day of class, please contact us at (904) 620-4786 or before traveling or making airline reservations.

Registration and Fees

Full payment must accompany all registrations. You may register online and pay with your Visa, MasterCard, Discover or American Express credit card, or you may download a Registration Form and mail it to IPTM with a check.

Cancellation/Refund Policy

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. A 20% administrative fee will be assessed to all refunds if the cancellation request is received within 14 days of the course start date. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. No refunds will be given for no-shows. If materials for an online course were sent to the student, the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Due to the automated format of online independent study courses and Videos on Demand (VoDs), no refunds or substitutions can be made after registration.

Course Confirmations

A minimum number of registrations must be received for an in-person class to run as scheduled. When the minimum criterion has been met, written confirmation will be emailed to you. Please do not travel or make airline reservations until you receive written notification confirming that the course will run as scheduled.

Transportation and Lodging

Most locations are served by several major airlines. Transportation, food and lodging are the responsibility of the student. For information on training locations, please visit our Locations page or call us at (904) 620-4786. For courses in Jacksonville, the University of North Florida maintains a list of area hotels on the Campus Travel Management page.

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