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Course Catalog

Hostage Crisis Negotiations - Level II   


This course will further enhance the knowledge and skills you acquired in IPTM’s Hostage Crisis Negotiations–Level I course, or its 40-hour equivalent. As advanced negotiation concepts are introduced, the primary focus shifts to team building and team roles and responsibilities. In addition, we will take an in-depth look at a subject’s psychological state and examine methods to de-escalate situations involving subjects displaying psychosis/psychotic behavior and schizoid affective disorders, domestic violence and the cycle of violence, paranoid personality types and avoidance/dependent personality disorders to achieve cooperation.

Communication techniques are the primary means of event resolution. Therefore, a continual study and practice of communication skills developed during the basic course of training will be enhanced. Developing trust and empathy between the subject and negotiator, de-escalation, appropriate listening and responsive techniques will be integral parts of the training.

We will also discuss uniquely challenging events for responders and negotiators – such as murder/suicide, suicide-by-cop, locational suicidal activity, planned stand-offs, annihilators and domestic violence crises – and explore methods for resolution.

You will have an opportunity to practice and advance your negotiation skills with more complex scenario-based practical exercises, including negotiation problems, team driven training, use of negotiation equipment and managing a crisis event.

Topics Include

  • Subject suicidality: suicide-by-cop, murder/suicide, location suicidality
  • Negotiation strategies for mentally-ill, psychotic and paranoid personalities
  • Advanced negotiation techniques
  • Managing stress during the negotiation process
  • Managing intelligence (Advanced)
  • Special problems
  • Preparing for the protracted event


Sworn members of law enforcement or corrections, hostage negotiators, patrol officers, military investigative personnel, non-law enforcement members of a crisis negotiation team, mental health professionals, and clergy members supporting law enforcement activities. Requests for exceptions must be approved by IPTM.

This course is restricted to sworn and non-sworn law enforcement personnel.

Course Length

40 hours


You must have successfully completed IPTM’s Hostage Crisis Negotiations–Level I course or its 40-hour equivalent. This class is not recommended for students who have not had previous negotiation training. Request for exceptions must be submitted and approved by IPTM.

Related Courses

What Our Students Are Saying

  • “Doing team leader position in scenario was very helpful. Good course. Learned a lot of things to take back to my agency.” – Sgt. M.C.
  • “Our [internal] training does not use the materials and it is an enormous help to see all the information displayed to open our minds to more information. Equipment and materials [used in this class] are imperative to improve our skills. Thoroughly enjoyed the class.” – Ofc. L.G.
  • “I am extremely satisfied with the way the course was presented. The course definitely exceeded my expectations.” – Ofc. E.O.
  • “Both instructors were very knowledgeable and informative. I learned a lot of info and am glad I came to this training.” – Sgt. T.R.
  • “I really enjoyed the role-playing scenarios and liked the introduction of dual negotiations and mental health issues. I really appreciate the time that was put into this course. Very professionally done. Can’t wait for Level III.” – Sgt. R.D.
  • "This course was a great experience. The in-depth details that were put into the scenarios were amazing." – Corp. R.N.



Schedule Changes

This schedule is subject to change without notice. If you have not received an official confirmation email prior to the first day of class, please contact us at (904) 620-4786 or before traveling or making airline reservations.

Registration and Fees

Full payment must accompany all registrations. You may register online and pay with your Visa, MasterCard, Discover or American Express credit card, or you may download a Registration Form and mail it to IPTM with a check.

Cancellation/Refund Policy

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. A 20% administrative fee will be assessed to all refunds if the cancellation request is received within 14 days of the course start date. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. No refunds will be given for no-shows. If materials for an online course were sent to the student, the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Due to the automated format of online independent study courses and Videos on Demand (VoDs), no refunds or substitutions can be made after registration.

Course Confirmations

A minimum number of registrations must be received for an in-person class to run as scheduled. When the minimum criterion has been met, written confirmation will be emailed to you. Please do not travel or make airline reservations until you receive written notification confirming that the course will run as scheduled.

Transportation and Lodging

Most locations are served by several major airlines. Transportation, food and lodging are the responsibility of the student. For information on training locations, please visit our Locations page or call us at (904) 620-4786. For courses in Jacksonville, the University of North Florida maintains a list of area hotels on the Campus Travel Management page.

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