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Course Catalog

Hostage Crisis Negotiations - Level III   


The third in a series of three progressive courses, IPTM’s Hostage Crisis Negotiations–Level III course has been developed to further enhance your negotiation skills while affording the team leader an opportunity to develop or hone the skills necessary to lead a team during complex negotiations.

We will explore the roles of the team leader, including development and management of the team, team operation, and interaction with command and tactical personnel. Methods for creating and implementing a rigorous training day for the agency negotiation team will be examined–from developing ideas and scenarios to the training announcement.

You will gain an in-depth understanding of how rapport and empathy impact the negotiator and the negotiation process. We will also discuss how the growing impact of today’s technology and communication tools–such as social media–can affect negotiations.

A presentation by a special operations wounded warrior will help us examine the effects of PTSD and methods of responding to it.

Topics Include

  • Recognizing and utilizing today’s technology and communication tools
  • Team leader function:
    • Team development
    • Scene management
    • Team management and support
    • Interfacing with responding elements (command, tactical and other personnel)
  • Exploring PTSD and the negotiator response
  • Negotiating with an officer in crisis
  • Advocating for the team
  • Ongoing team training, documentation and scenario development
  • Positive and negative aspects of the media
  • Recruiting non-officer resources and their application on the scene, including:
    • Third-party intermediators
    • Dispatchers
    • Psychologists
    • Citizen academy
    • Actors
  • The impact, reciprocity, reciprocal agreements, and resources of the protracted incident


Sworn members of law enforcement and corrections, hostage negotiators, patrol officers, military investigative personnel, non-law enforcement members of a crisis negotiation team, mental health professionals, and clergy members supporting law enforcement activities. Requests for exceptions must be approved by IPTM.

This course is restricted to sworn and non-sworn law enforcement personnel.

Course Length

40 hours


You must have successfully completed IPTM’s 40-hour Hostage Crisis Negotiations–Level I and the 40-hour Hostage Crisis Negotiations–Level II courses, or their equivalents, and have knowledge of team operation, team roles, intelligence development and response. This class is not recommended for students who have not had previous negotiation training.

What to Bring

Students are encouraged to bring a laptop for classroom use.

Related Courses

What Our Students Are Saying

  • “Doing team leader position in scenario was very helpful. Good course; learned a lot of things to take back to my agency.” – Sgt. M.C.
  • “Overall great speakers. Kept the group engaged which made it very interesting.” – Det. V.C.
  • “Sitting in different roles and walked away feeling comfortable about the responsibility of all roles on the team. Jim is a great instructor – Job well done!” – Officer R.B.
  • “The instructors are invested and really care about this topic and our training success.” – Det. R.P.




Schedule Changes

This schedule is subject to change without notice. If you have not received an official confirmation email prior to the first day of class, please contact us at (904) 620-4786 or before traveling or making airline reservations.

Registration and Fees

Full payment must accompany all registrations. You may register online and pay with your Visa, MasterCard, Discover or American Express credit card, or you may download a Registration Form and mail it to IPTM with a check.

Cancellation/Refund Policy

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. A 20% administrative fee will be assessed to all refunds if the cancellation request is received within 14 days of the course start date. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. No refunds will be given for no-shows. If materials for an online course were sent to the student, the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Due to the automated format of online independent study courses and Videos on Demand (VoDs), no refunds or substitutions can be made after registration.

Course Confirmations

A minimum number of registrations must be received for an in-person class to run as scheduled. When the minimum criterion has been met, written confirmation will be emailed to you. Please do not travel or make airline reservations until you receive written notification confirming that the course will run as scheduled.

Transportation and Lodging

Most locations are served by several major airlines. Transportation, food and lodging are the responsibility of the student. For information on training locations, please visit our Locations page or call us at (904) 620-4786. For courses in Jacksonville, the University of North Florida maintains a list of area hotels on the Campus Travel Management page.

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