Course Catalog

Crucial Conversations

Learning Outcomes Student Profiles Program Schedule Instructor Bio Register Now

Program Overview

When it comes to organizational health and performance, one thing affects everything: communication.

Crucial conversations are important workplace discussions where the stakes are high, opinions vary, and emotions can run high. Far too often, these conversations can end in no, unintended, or even harmful results that damage important relationships.

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations. Taught by a Certified Crucial Conversations Coach, this workshop enables participants to master effective communication techniques, engage in open dialogue, get better results, and improve relationships.

Topics include Getting Unstuck, Mastering My Stories, Start with Heart, State My Path, Make It Safe, Learn to Look, Seek Mutual Purpose, Explore Others’ Paths, and Move to Action.

Learning Outcomes

Crucial Conversations® for Mastering Dialogue teaches the particular skillsets in regards to learning to dialogue masterfully, including:

Identifying problems
Understanding stories each side tells themselves about a situation
Speaking with heart and offering benefit of the doubt to the opposition but standing by convictions
Speaking with respect and honesty
Creating a safe environment within which the crucial conversation occurs
Finding common ground
Aiming for results

Student Profiles

This program is designed for groups and individuals looking to improve their professional and personal lives by creating positive and productive relationships, learning healthier ways to communicate and resolve conflict, and leveraging the individual strengths and differences of team members to achieve organizational goals.

Program Schedule

This is 2-day course held in-person at the Lehi Campus 2912 W Executive Pkwy Ste 140 Class will run 9:00 am - 3:30 pm each day
Day 1: Lesson 1 :: Getting Unstuck
Spot the conversations that are keeping you from what you want Choose the right conversation to get unstuck
Lesson 2 :: Master My Stories I
Learn where emotions come from and how to change them Take responsibility for the emotions you bring to the conversation by owning your story.
Lesson 3 :: Master My Stories II
Eliminate negative stories that impeded conversations and results
Lesson 4 :: Start With Heart
Stay focused on what you really want Lay a foundation of good intent
Lesson 5 :: State My Path
Speak honestly and respectfully Share tough messages in a way that invites others into the conversation
Day 2 Lesson 6 :: Make It Safe
Take steps to rebuild safety when others get defensive Talk with almost anyone about almost anything
Lesson 7 :: Learn to Look
Notice the signs that people are not in dialogue Identify and manage your own Style Under Stress
Lesson 8 :: Seek Mutual Purpose
Find common ground even when it seems impossible
Lesson 9 :: Explore Others' Paths
Actively listen to understand the meaning behind others’ emotions and actions Respond productively when someone initiates a Crucial Conversation with you
Lesson 10 :: Move to Action
Move from healthy dialogue to taking action and achieving results

Instructor Bio

Daniel Delgadillo Director - Culture and Talent | Utah Valley University

Daniel has enjoyed working for UVU for the past 15 years. Currently, he works in People & Culture as the Director – Culture & Talent. Daniel has a bachelor’s degree in Business Management from Utah Valley University, and a Master’s Degree from Kansas State University in Financial Planning. Daniel is passionate about learning and helping other with their professional development through trainings and coaching sessions. He is a certified Crucial Conversations Trainer and has trained and coached over 250 UVU employees with their crucial conversations.
In his spare time, Daniel enjoys traveling, cooking and spending time with his wife and one year old daughter.

No classes currently available. Click here to continue searching for courses.

Some Title